• this is a 12-month fixed term position

Position Purpose & Summary

The Enrolment Advisor, Traditional Undergraduate Programs achieves individually assigned enrolment goals by actively recruiting, advising, and supporting prospective students through every stage of the admissions process.

This role involves engaging students and families through various communication channels, including phone, email, text, video conferencing, and in-person visits or recruitment events. The Enrolment Advisor provides personalized guidance on academic programs, student life, and financial aid while ensuring a seamless and mission-aligned admissions experience.

The Enrolment Advisor manages a defined recruitment territory or demographic segment, collaborates closely with internal departments, and represents Trinity Western University (TWU) at school visits, fairs, and community events. Through strong relationship-building, strategic outreach, and effective follow-up, the Advisor contributes to the achievement of the university’s overall enrolment objectives.

Key Areas of Accountability

Recruitment & Enrolment

• Achieve individual enrolment goals and stage movement benchmarks through consistent, timely communication with assigned prospective students and families
• Manage recruitment territory or demographic segment by implementing strategic outreach, follow-up, and conversion activities
• Conduct phone, email, text, and video follow-ups to guide students through the application and enrolment process

Admissions Advising & Student Support

• Provide personalized admissions counselling to prospective students and families, ensuring a clear understanding of programs, processes, and deadlines Assist applicants through the admissions funnel (inquiry applicant admitted- enrolled)
• Liaise with Admissions Operations and Data Services teams to ensure smooth processing of applications and efficient communication of decisions

Campus & Community Engagement

• Support and participate in campus visit programs, open houses, preview days, and individual visits
• Represent TWU at recruitment events, school visits, fairs, and church/community gatherings (in-person and virtual)
• Adapt presentation content and style for diverse audiences

Relationship Development

• Establish, cultivate, and maintain relationships with schools, churches, and community organizations to strengthen TWU’s presence in assigned regions
• Serve as a key liaison between faculty, program chairs, Student Life, and assigned students/families

Strategy, Innovation, & Team Collaboration

• Actively pursue new initiatives and strategies to enhance recruitment and conversion effectiveness
• Contribute ideas and feedback to the Admissions Manager and Enrolment Leadership Team
• Collaborate with Marketing, Student Life, and other departments to align messaging and ensure a consistent student experience

Data Management & Reporting

• Maintain accurate records of all student interactions, communications, and outcomes in the CRM (Salesforce)
• Utilize data to track progress, assess territory performance, and inform recruitment strategy

The Person

Skills & Abilities

• Excellent interpersonal and communication skills (written, verbal, and presentation)
• Ability to build rapport and communicate effectively with students, parents, and diverse stakeholders
• Strong organizational and time management skills with attention to detail
• Proficiency in Microsoft Office Suite, CRM platforms, and virtual meeting tools (e.g., Zoom, Teams)
• Demonstrated ability to manage multiple priorities in a fast-paced, goal-driven environment
• Strong problem-solving and critical-thinking skills with a proactive, solution-oriented mindset
• Flexible and adaptable, with willingness to travel and adjust hours as required
• Motivated self-starter who works independently and collaboratively as part of a team

Knowledge

• Comprehensive understanding of the admissions funnel, recruitment strategies, and student decision-making processes
• Familiarity with higher education systems, particularly faith-based or private institutions
• Knowledge of CRM systems (preferably Salesforce) and data management best practices
• Awareness of marketing principles and digital engagement strategies
• Understanding of TWU’s academic programs, community life, and mission as a Christian university

Personal

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Affirm and support TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation, integrity, focused. A winsome personality with a positive and friendly attitude.

Servant-Leader Way of Life

Act in a manner that exemplifies Jesus Christ in all on and off-campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Key Internal Interactions

Marketing & Communications, Data Services, Enrolment Operations, Financial Aid, Student Life, Academic Faculty areas, Housing, OTR

Reports To:Admissions Manager

Reports: None

Reports-Indirect: Student Ambassadors, Student Engagement Specialists

Key External Stakeholders

Prospective students and families, school counsellors, church and community leaders, alumni, and educational partners

Job Standards & Requirements

Education & Certifications

• Bachelor’s degree required
• Valid Class 5 driver’s license and access to a reliable vehicle required

Experience

• Demonstrated ability to build relationships, meet goals, and manage follow-up communications required
• Demonstrated ability to learn new systems, processes, and information quickly
• Experience in planning and delivering presentations to large and small audiences preferred
• Experience in admissions, student recruitment, sales, customer service, or related relational roles preferred
• Experience using CRM systems or contact management tools preferred
• Demonstrated ability to travel regionally and occasionally work evenings or weekends during peak recruitment period

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

Benefits of Working at TWU:

• A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
• Annual statutory holidays (14) with generous vacation accruement.
• Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
• Torch tuition scholarship for dependents of eligible employees attending TWU.
• Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
• Discounts and perks for the on-site Trinity Western Outfitters Campus Store cafeterias and bookstore, as well as shops and restaurants in Fort Langley.
• Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).
• Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
• Free employee parking on campus.
• Special community events throughout the year.
• Employee and Family Assistance Plan (EFAP).
• A positive Christian fellowship environment.

Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.

We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact Human Resources.

Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.