About the role
Role
Ensure all Zendesk tickets are handled in a timely manner. Responsible for supporting customers world-wide by phone, email, team viewer and on site. Document, maintain and follow-up on all customer inquiries, through the Tracking System database Assist in the debugging, fault finding and root cause analysis of prototype and standard machines - to include system level testing and PLC programs, in-house and at the customer's site. Create training materials and train customers in the use of company products. Installation and commissioning of new equipment Calibration and verification of testers Onsite maintenance/repair of testers Responsible to assist Project Managers on open issues on equipment, in-house and customer site, for F.A.T. (Factory Acceptance Tests) and closing issues for S.A.T. (Site Acceptance Tests) Validation and verification of application performance, on new and existing D&V Products, as required Responsible to process, monitor and follow-up on completion of RMAs, as assigned. Other duties as assigned by management.
Education and Experience
Sc. in Electrical/Mechanical Engineering Excellent written and oral communication skills 5+ years in a technical support role. Outstanding troubleshooting and diagnostic capabilities of electronic, electromechanical, and electrical systems. Excellent customer service skills and relationship building Excellent problem solving and analytical skills. Advanced knowledge of electronic circuit applications Advanced knowledge of computers and programming Demonstrated ability to work in a collaborative team environment with engineers, programmers, and sales professionals. Familiarization with automotive electromechanical systems and electronics would be an asset. Must be willing and able to travel (drive and fly) to the USA and Overseas. Must have a valid passport and driver's License.
D & V Electronics Ltd. values their employees. We encourage life-long learning and foster employee personal growth. If you're someone who enjoys working in a creative and innovative work environment, and would like to join our team, please submit your resume and covering letter to: careers@dvelectronics.com or fax us at (905) 264-0502.
We thank all applicants for their interest in our organization, however; only those selected for an interview will be contacted.
Salary: $60000 - $70000 per year
Not the right fit? Search for Field Service Engineer jobs in Vaughan, Ontario, Canada
About D&V Electronics
D&V Electronics of Toronto, Canada designs and manufactures electric motor, inverter, BSG / ISG motors, alternator and starter testers for endurance, performance and production testing. D&V provides the automotive industry with the technology to compete worldwide.
D&V's EPT series are leading edge testers for the testing of HV/EV motors and inverters/controllers. Extremely precise and durable power supplies with fast synchronous power measurement systems are coupled with configurable and open software systems.
D&V's newest product lineup of BSG/48V testers are now available. Endurance, Performance and Production testers available for the OEM / Tier One market as well as the aftermarket.
D&V’s alternator and starter testers are sold throughout the world to Tier One manufacturers including Valeo, Bosch, BorgWarner, Mitsubishi Electric, Mahle, Magneton and Denso. As well, D&V leads the world in test equipment for the alternator and starter remanufacturing industry.
The D&V EPT test stands are the culmination of over 20 years of automotive testing innovation and are constantly pushing the envelope in its market in terms of producing feature-rich products ahead of the curve. By leveraging long standing e-motor testing experience with strong electrical engineering expertise, D&V looks forward to meeting emerging test requirements and providing more cost effective integrated test systems for the maturing hybrid and EV market.
D&V is hiring sales personnel, technical assemblers, engineers and researchers as it continues to grow rapidly.
Similar Jobs
About the role
Role
Ensure all Zendesk tickets are handled in a timely manner. Responsible for supporting customers world-wide by phone, email, team viewer and on site. Document, maintain and follow-up on all customer inquiries, through the Tracking System database Assist in the debugging, fault finding and root cause analysis of prototype and standard machines - to include system level testing and PLC programs, in-house and at the customer's site. Create training materials and train customers in the use of company products. Installation and commissioning of new equipment Calibration and verification of testers Onsite maintenance/repair of testers Responsible to assist Project Managers on open issues on equipment, in-house and customer site, for F.A.T. (Factory Acceptance Tests) and closing issues for S.A.T. (Site Acceptance Tests) Validation and verification of application performance, on new and existing D&V Products, as required Responsible to process, monitor and follow-up on completion of RMAs, as assigned. Other duties as assigned by management.
Education and Experience
Sc. in Electrical/Mechanical Engineering Excellent written and oral communication skills 5+ years in a technical support role. Outstanding troubleshooting and diagnostic capabilities of electronic, electromechanical, and electrical systems. Excellent customer service skills and relationship building Excellent problem solving and analytical skills. Advanced knowledge of electronic circuit applications Advanced knowledge of computers and programming Demonstrated ability to work in a collaborative team environment with engineers, programmers, and sales professionals. Familiarization with automotive electromechanical systems and electronics would be an asset. Must be willing and able to travel (drive and fly) to the USA and Overseas. Must have a valid passport and driver's License.
D & V Electronics Ltd. values their employees. We encourage life-long learning and foster employee personal growth. If you're someone who enjoys working in a creative and innovative work environment, and would like to join our team, please submit your resume and covering letter to: careers@dvelectronics.com or fax us at (905) 264-0502.
We thank all applicants for their interest in our organization, however; only those selected for an interview will be contacted.
Salary: $60000 - $70000 per year
Not the right fit? Search for Field Service Engineer jobs in Vaughan, Ontario, Canada
About D&V Electronics
D&V Electronics of Toronto, Canada designs and manufactures electric motor, inverter, BSG / ISG motors, alternator and starter testers for endurance, performance and production testing. D&V provides the automotive industry with the technology to compete worldwide.
D&V's EPT series are leading edge testers for the testing of HV/EV motors and inverters/controllers. Extremely precise and durable power supplies with fast synchronous power measurement systems are coupled with configurable and open software systems.
D&V's newest product lineup of BSG/48V testers are now available. Endurance, Performance and Production testers available for the OEM / Tier One market as well as the aftermarket.
D&V’s alternator and starter testers are sold throughout the world to Tier One manufacturers including Valeo, Bosch, BorgWarner, Mitsubishi Electric, Mahle, Magneton and Denso. As well, D&V leads the world in test equipment for the alternator and starter remanufacturing industry.
The D&V EPT test stands are the culmination of over 20 years of automotive testing innovation and are constantly pushing the envelope in its market in terms of producing feature-rich products ahead of the curve. By leveraging long standing e-motor testing experience with strong electrical engineering expertise, D&V looks forward to meeting emerging test requirements and providing more cost effective integrated test systems for the maturing hybrid and EV market.
D&V is hiring sales personnel, technical assemblers, engineers and researchers as it continues to grow rapidly.