Who you are

• 5+ years in product management, ideally in B2B SaaS
• Experience running and shipping experiments in live products
• PLG experience is a plus
• Understanding SMB workflows in trades, construction, or service industries is a plus
• Strong understanding of SaaS metrics and product performance drivers
• Proven ability to influence cross-functional teams (engineering, design, GTM,
• Leadership, other product teams) to deliver outcomes
• Excellent communicator, able to engage both stakeholders and senior leadership
• Proficiency with agile, product/PLG tools (Jira, ProductBoard, Optimizely, Amplitude,
• Looker, Heap, etc.)
• Strong analytical, problem-solving, and prioritization skills
• Comfortable in a fast-paced environment, balancing multiple initiatives

What the job involves

• We’re seeking a Senior Product Manager to join our Invoicing Solutions team working on Joist
• Joist helps small businesses create professional invoices and get paid faster
• Our mobile-first SaaS platform has earned top ratings from hundreds of thousands of contractors, freelancers, and small business owners who rely on us every day
• As a Senior PM, you will help shape Joist’s next-generation Agentic Field Service Management (FSM) experience
• You will define and deliver AI-powered, model-assisted workflows that help contractors manage jobs, schedules, customers, and collect payments with less manual effort
• You will also help integrate and cross-sell AI-powered voice products that exist within the EverCommerce portfolio
• This role is not an AI research, ML platform, or data science position
• Success requires deep intuition for contractor FSM workflows, Jobs-to-be-done, and end-to-end UX, combined with the ability to operate effectively in ambiguous, AI-native product paradigms
• Define and communicate a compelling product vision for agent-assisted FSM workflows. aligned with company goals and contractor needs
• Own the roadmap and ensure delivery of measurable outcomes
• Prioritize work based on customer and business impact, not just feature output
• Establish clear mechanisms for data-driven trade-offs and decision-making
• Deep customer & market understanding
• Become an expert on our users and market dynamics
• Lead customer discovery, interviews, and usability testing
• Oversee the full product lifecycle
• Define and own agent-assisted workflows across Jobs, Scheduling, Customer
• Communications, and Payments from discovery to launch and iteration
• Design human-in-the-loop UX for AI-driven actions
• Translate AI capabilities into trustworthy, contractor-grade experiences
• Own failure modes, edge cases, and recovery paths in automated workflows
• Partner with platform and AI teams through a product and UX lens
• Own integrations and foundational capabilities that enable agentic FSM workflows
• Drive cross-functional collaboration to deliver timely, high-quality releases
• Run and ship experiments that test hypotheses, validate assumptions, and accelerate learning

Benefits

• Flexibility to work where/how you want – in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• Continued investment in your professional development through Udemy
• 401k with company match
• Flexible and generous paid time off
• Employee Stock Purchase Program