Top Benefits
About the role
Job Description
What is the opportunity?
The Director, Process Efficiency and Management will play a critical leadership role in shaping the operational backbone of RBC Insurance. Responsible for the strategy, implementation, and management of end-to-end operational processes within the Client Acquisition and Service Teams, this leader will ensure operations are efficient, scalable, and aligned with business growth objectives. By driving process ownership, continuous improvement, and innovation, this role will help establish a best-in-class service model that not only meets regulatory and compliance standards but also delivers sustainable improvements to productivity, client experience, and profitability. This role is central to achieving our long-term strategic priorities and overall NIAT goals.
What will you do?
- Lead the strategy for designing, implementing, and managing end-to-end operational processes that align with Operations and Business objectives
- Champion a culture of operational excellence by embedding process ownership, continuous improvement, and accountability across the organization
- Monitor industry trends, emerging practices, and competitor activities to continuously refine processes, ensuring RBC Insurance delivers best-in-class service
- Collaborate proactively with Product Management, Corporate Underwriting, Digital & Data, and Sales partners to ensure operational processes support business objectives and project benefits are fully realized
- Evaluate and measure process changes to confirm delivery of stated benefits while identifying new opportunities for efficiency and scalability
- Support Operations teams in productivity and capacity modeling, enabling data-driven decision-making and resource optimization
What will you need to succeed?
Must-have:
- 10+ years of progressive leadership experience in Operations, Process Improvement, or Operational Excellence, preferably within insurance or financial services
- Proven track record of leading large-scale process transformation initiatives that delivered measurable efficiency, quality, and client experience improvements
- Strong business acumen with the ability to balance efficiency, scalability, compliance, and risk management
- Excellent collaboration and stakeholder management skills, with experience influencing senior executives and cross-functional partners
- Demonstrated ability to lead and inspire teams, building a culture of accountability, innovation, and operational discipline
- Strong analytical and problem-solving skills with experience leveraging data, capacity models, and metrics to inform decisions
Nice-to-have:
- Professional certifications (e.g., Lean Six Sigma Black Belt, PMP, Agile)
- Proven experience integrating digital, automation, or AI-driven solutions into operational processes
- Industry designations
What’s in it for you?
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- RBCI software tools to boost your productivity
RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.
Job Skills
Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
Mississauga
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-02
Application Deadline:
2025-09-18
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
What is the opportunity?
The Director, Process Efficiency and Management will play a critical leadership role in shaping the operational backbone of RBC Insurance. Responsible for the strategy, implementation, and management of end-to-end operational processes within the Client Acquisition and Service Teams, this leader will ensure operations are efficient, scalable, and aligned with business growth objectives. By driving process ownership, continuous improvement, and innovation, this role will help establish a best-in-class service model that not only meets regulatory and compliance standards but also delivers sustainable improvements to productivity, client experience, and profitability. This role is central to achieving our long-term strategic priorities and overall NIAT goals.
What will you do?
- Lead the strategy for designing, implementing, and managing end-to-end operational processes that align with Operations and Business objectives
- Champion a culture of operational excellence by embedding process ownership, continuous improvement, and accountability across the organization
- Monitor industry trends, emerging practices, and competitor activities to continuously refine processes, ensuring RBC Insurance delivers best-in-class service
- Collaborate proactively with Product Management, Corporate Underwriting, Digital & Data, and Sales partners to ensure operational processes support business objectives and project benefits are fully realized
- Evaluate and measure process changes to confirm delivery of stated benefits while identifying new opportunities for efficiency and scalability
- Support Operations teams in productivity and capacity modeling, enabling data-driven decision-making and resource optimization
What will you need to succeed?
Must-have:
- 10+ years of progressive leadership experience in Operations, Process Improvement, or Operational Excellence, preferably within insurance or financial services
- Proven track record of leading large-scale process transformation initiatives that delivered measurable efficiency, quality, and client experience improvements
- Strong business acumen with the ability to balance efficiency, scalability, compliance, and risk management
- Excellent collaboration and stakeholder management skills, with experience influencing senior executives and cross-functional partners
- Demonstrated ability to lead and inspire teams, building a culture of accountability, innovation, and operational discipline
- Strong analytical and problem-solving skills with experience leveraging data, capacity models, and metrics to inform decisions
Nice-to-have:
- Professional certifications (e.g., Lean Six Sigma Black Belt, PMP, Agile)
- Proven experience integrating digital, automation, or AI-driven solutions into operational processes
- Industry designations
What’s in it for you?
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- RBCI software tools to boost your productivity
RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.
Job Skills
Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
Mississauga
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-02
Application Deadline:
2025-09-18
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.