About ComPsych:

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

Overview:

We are seeking an enthusiastic bilingual Clinical Manager in Canada who possesses French bilingual language fluency. You will have the opportunity to motivate and oversee a unit of Master's level clinicians who telephonically assist clients seeking EAP, managed care, and work-life services. As the Clinical Manager in Canada, you will also partner with the leadership to help expand services in Canada, this will include attending client facing meetings. You will also have the opportunity to be involved in strategic planning in order to continually meet and exceed all performance metrics, establish and monitor unit and individual goals, roll-out new initiatives, and develop staff. This is a key role within our GuidanceResources Unit and reports to the Senior Director of the unit. If you have the unique combination of business acumen, management experience, and clinical training, this is the perfect job for you.

Responsibilities:

• Oversees a unit of master’s level clinicians and provides direction and coaching, when needed.
• Manage the operations of the office, including maintaining effective and efficient operations systems and services.
• Manage complicated inquiries, educate providers/clients and reconcile inconsistencies and procedural difficulties.
• Oversee key operation metrics such as: call monitoring, queue management, productivity, quality of delivery and documentation.
• Monitor daily activities within the department, including but not limited to provider requests, service requests, staff scheduling.
• Partner with the leadership team to appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs.
• Represent Operations in Partnership meetings, as needed.
• Deliver continuous training for staff regarding implementation of new services, programs and accounts.
• Travel is necessary to meet new and existing customers (approximate travel required is 10%).
• Perform other duties as assigned.

Qualifications:

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more.
• French bilingual language fluency is 100% required.
• Communicates effectively in various settings, actively listening and adapting messages to meet the needs of varied audiences.
• Delivers timely and relevant information ensuring clarity and understanding in all communications.
• Drives Engagement – Creates a climate where direct reports are motivated to do their best to help the organizations meet its goals and objectives.
• Builds Effective Teams – Builds teams that are collaborative, inclusive and purpose driven, encouraging collaboration and alignment to achieve departmental goals.
• Resourcefulness-Securing and deploying resources effectively and efficiently.
• Ensures Accountability – Models ownership and accountability through consistent follow-through, setting the standard for individual and team performance.
• Establishes clear expectations, tracks progress and ensures results by proactively managing performance.
• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
• Develops Talents - Developing people to meet both their career goals and the organization’s goals.
• Directs Work - Providing direction, delegating, and removing obstacles to get work done.
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Decision Quality - Making good and timely decisions that keep the organization moving forward.
• MA, MSW or RN in Counseling, Social Work, or Nursing required.
• Current licensure required.
• 5+ years of supervisory experience including goal setting, training, performance evaluations and recruiting, preferred.
• Superior critical thinking skills in order to resolve client/employee issues effectively.
• Strong verbal and written communication skills.
• Excellent customer service orientation.
• Previous call center experience a plus.
• Self-starter with ability to multi-task and work autonomously.
• Excellent organizational and project management skills.
• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required.
• Ability to be present on camera during work-related trainings, meetings, and/or events.
• Must be able to sit or stand at a desk for prolonged periods while working on a computer.

*This posting is for an active job vacancy*