Role: Support Technician L2 Service Desk

Type: Permanent, Full-Time

Location: Montreal, QC

Work Mode: Hybrid

Join a Growing Team Our client is experiencing significant growth and is looking for a Support Technician L2 Service Desk to strengthen their IT support team. This role offers the opportunity to work in a dynamic environment while delivering exceptional service and hands-on technical expertise.

About The Role As a Support Technician L2 Service Desk, you will provide advanced technical support to end-users, troubleshoot and resolve Windows OS issues, perform Lenovo hardware diagnostics and repairs, and support Zebra printer setup and maintenance. You will play a critical role in ensuring seamless IT operations while maintaining excellent communication and customer satisfaction.

What Youll Do

• Provide first- and second-line support for Windows operating systems (1011), including troubleshooting crashes, performance issues, and software conflicts.
• Configure, install, and upgrade Windows OS and software applications.
• Troubleshoot Windows, network connectivity, and hardware/software interaction issues.
• Support Microsoft Office Suite and Outlook email configurations.
• Diagnose, repair, and upgrade Lenovo desktops, laptops, and workstations using Lenovo tools.
• Replace faulty hardware components (RAM, hard drives, motherboards, power supplies, display panels).
• Re-image and configure Lenovo systems according to organizational standards.
• Document repairs and maintain accurate inventory of components.
• Install, configure, and troubleshoot Zebra printers, including hardware/software setup and maintenance.
• Resolve printing issues (connectivity errors, print quality problems, label jams).
• Perform maintenance tasks such as ribbon replacement, printhead cleaning, and firmware updates.
• Provide support via phone, email, and remote desktop to both technical and non-technical users.
• Escalate complex issues to senior technicians or specialized teams when necessary.
• Track and document all service requests in the ticketing system.
• Ensure systems are updated with the latest Windows patches, security updates, and software versions.
• Perform routine maintenance, upgrades, and data backup/recovery during system replacements or re-imaging.

What Were Looking For

• 35 years of experience providing technical support for Windows operating systems (1011).

• Hands-on experience with Lenovo hardware (desktops, laptops, workstations) including diagnostics and repairs.

• Experience with Zebra printers (setup, troubleshooting, and maintenance).

• Strong experience with ticketing systems, remote troubleshooting, and timely issue resolution.

• Certifications:

• CompTIA A+ (Required)

• Lenovo-specific certifications (Required)

• Zebra printer certification or related training (Preferred)

• Microsoft Certified: Windows OS Fundamentals (Preferred)

• Ability to lift and carry equipment (up to 50 lbs).

• Strong problem-solving skills, able to work independently or as part of a team.

• Excellent communication and customer service skills.

• Desire to stay current with emerging technologies and certifications.

Thank you for your interest in joining Fluid. Please note that only candidates whose qualifications closely align with the requirements of the role will be contacted. Fluid is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome and encourage applications from individuals of all backgrounds. Applicants must be legally authorized to work in Canada.