Site Reliability Engineer - L1 Support
About the role
About The Role
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance
.
FDM is seeking a Site Reliability Engine e r located i n Halif ax to support a project in th e Banki ng sector. Involvement in this project is anticipated to last initiall y 12 mont hs but may be extende
d.This role will b e hybr id with requirements to be in offic e 4 days per wee
k.
T he Site Reliability Engin eer is responsible for the development, implementation, and support of Site Reliability Engineering (SRE) solutions for applications supported by the Compliance IT organization. As the Engineering arm of Technology and Operations, this team will work collaboratively with Delivery arm of the same organization and any other IT partners required to succeed in its manda
te.
The incumbent will need intermediate knowledge and experience working in an application development and/or technology operations organization. Perform production support role and partner with the SRE Delivery team in incident management and problem management. This will be on a rotating evening/ overnight sh
**ift.
What do you need to suc**
**ceed?
Mus**
- t-have3- 5 years of hands-on experience in a variety of SRE languages and tools (Dynatrace Managed, PagerDuty, ServiceNow, Confluence, Jira, Microsoft Office
- Suite)Ability to document and escalate manual repeatable support tasks to facilitate 360-degree monitoring solution and process improv
- ementsAbility to prioritize requests and work under minimal supervisions during off business
- hoursIntermediate knowledge of industry practices, with a focus
- on SREAbility to review prior Incidents, conduct requirement gap analysis or root-cause analysis and convey to stakeh
- oldersExcellent communication
**skills
Nice-**
- to-haveExperience with job scheduler like Zeke, Stonebranch, Autosys,
- AirflowIntermediate experience in a variety of environments (Cloud, Linux/Unix/Windows and services/APIs, dat
- abases)Prior Incident and problem management skills with understanding of SRE concepts and ITIL Pri
- nciplesExperience with troubleshooting using logs, Grafana, Moog, Dy
natrace
About FDM Group
We’re FDM, an award-winning global business and technology consultancy. For over 30 years we’ve been powering the people behind tech and innovation. We collaborate with world-leading companies to identify the expertise they need, exactly when they need it.
We have helped successfully launch nearly 25,000 careers globally to date and we are a trusted partner to over 300 companies worldwide.
Diversity, equity and inclusivity is at the core of everything we do. We have 4,000+ employees worldwide, with over 90 nationalities working together as a team. From our origins in Brighton, UK, we now have 19 centres located across Europe, North America, and Asia-Pacific and are now on the FTSE4Good Index.
Site Reliability Engineer - L1 Support
About the role
About The Role
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance
.
FDM is seeking a Site Reliability Engine e r located i n Halif ax to support a project in th e Banki ng sector. Involvement in this project is anticipated to last initiall y 12 mont hs but may be extende
d.This role will b e hybr id with requirements to be in offic e 4 days per wee
k.
T he Site Reliability Engin eer is responsible for the development, implementation, and support of Site Reliability Engineering (SRE) solutions for applications supported by the Compliance IT organization. As the Engineering arm of Technology and Operations, this team will work collaboratively with Delivery arm of the same organization and any other IT partners required to succeed in its manda
te.
The incumbent will need intermediate knowledge and experience working in an application development and/or technology operations organization. Perform production support role and partner with the SRE Delivery team in incident management and problem management. This will be on a rotating evening/ overnight sh
**ift.
What do you need to suc**
**ceed?
Mus**
- t-have3- 5 years of hands-on experience in a variety of SRE languages and tools (Dynatrace Managed, PagerDuty, ServiceNow, Confluence, Jira, Microsoft Office
- Suite)Ability to document and escalate manual repeatable support tasks to facilitate 360-degree monitoring solution and process improv
- ementsAbility to prioritize requests and work under minimal supervisions during off business
- hoursIntermediate knowledge of industry practices, with a focus
- on SREAbility to review prior Incidents, conduct requirement gap analysis or root-cause analysis and convey to stakeh
- oldersExcellent communication
**skills
Nice-**
- to-haveExperience with job scheduler like Zeke, Stonebranch, Autosys,
- AirflowIntermediate experience in a variety of environments (Cloud, Linux/Unix/Windows and services/APIs, dat
- abases)Prior Incident and problem management skills with understanding of SRE concepts and ITIL Pri
- nciplesExperience with troubleshooting using logs, Grafana, Moog, Dy
natrace
About FDM Group
We’re FDM, an award-winning global business and technology consultancy. For over 30 years we’ve been powering the people behind tech and innovation. We collaborate with world-leading companies to identify the expertise they need, exactly when they need it.
We have helped successfully launch nearly 25,000 careers globally to date and we are a trusted partner to over 300 companies worldwide.
Diversity, equity and inclusivity is at the core of everything we do. We have 4,000+ employees worldwide, with over 90 nationalities working together as a team. From our origins in Brighton, UK, we now have 19 centres located across Europe, North America, and Asia-Pacific and are now on the FTSE4Good Index.