Program Manager, Community Hub Operations
About the role
Job Summary
Salary Pending Review
Reporting to the Administrator, Seniors Community Programs, the Community Hub Program Manager is accountable for the daily operations of Community Hubs. The Program Manager oversees all operational related issues, including service coordination, service delivery, quality improvement and risk management, human resource management, financial management and customer service. This position will work in collaboration with community stakeholders and other SCP Program Managers/Leaders. The role will ensure the community individuals and groups who are accessing the Community Hub will adhere to the contracts and agreements established for a safe Community Hub.
This role involves coordinating with various internal and external invested parties, including healthcare providers, community support service agencies/partners and local municipalities, to promote and implement programs and services and targeted towards older adults.
Education
- Post-secondary degree or diploma in social services or health-related discipline or combination of education and experience.
- Safe Food Handlers Certification through Public Health required.
- Additional courses in Adult Education, Gerontology and specifically dementia care is preferred.
Knowledge
- At least five (5) years’ experience in management of community program delivery models.
- At least five (3) years’ current related experience in Leadership.
- Advanced knowledge of community resources, priority populations and community engagement principles
- Working knowledge of electronic documentation systems is required, CRMS and ActiveNet preferred
- Knowledge and understanding of the Personal Health Information Protection Act (PHIPA) and Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and how these apply to the collection, storage, use and retention of program data and information
- Excellent demonstrated knowledge of relationship building, negotiating, and persuasive skills to fully engage partners and achieve collective outcomes through a client centered approach.
- Demonstrated adaptive communication skills that optimize outcomes while generating effective collaborative working relationships.
Responsibilities
- Manages Community Hub and Intake Programs (25% of time)
- Manages Customer Service and Intake Programs (25% of time)
- Legislative Compliance (20% of time)
- Manages people resource planning for the division or operating unit, determining ideal organizational structures, identifying desirable role and skill mix requirements and ensuring ongoing work quality and deliverability of results. (20% of time)
- Manages and administers annual and multi-year Capital and Operating budgets for which they are delegated authority ensuring support of Council’s objectives, financial transparency and accountability, monitoring budget adherence, identifying and explaining variances, and financial reporting is effectively managed in compliance with corporate financial policies. Administer and approve the acquisition of goods and services for their direct reports in accordance with the procurement policy (10% of time)
- Perform other related duties and responsibilities as assigned or required.
Special Requirements
- Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons
- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate
- Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.
To view the full job description and requirements, visit our Careers page - Job Opening #43207 .
Let us know why you would be an excellent team member by submitting your online application no later than August 27, 2025, before midnight by visiting our ‘Careers’ page on our website. We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.
About NIAGARA REGION
Niagara Region is a Regional municipality serving more than 480,000 people who call Niagara home. We provide services essential to your day-to-day life, from clean water, roads and waste collection to public safety, housing and more.
We believe in social, environmental and economic choices that support our diverse community and foster collaboration with our partners in making Niagara a prosperous place for everyone.
As a Regional government, Niagara Region is composed of 32 council members, who represent Niagara's 12 cities, towns and townships. Geographically, our region is as diverse as the municipal services that sustain it. Located between Lake Ontario and Lake Erie, Niagara encompasses an area of 1,852 km2 and is home to communities rich in both character and history.
Program Manager, Community Hub Operations
About the role
Job Summary
Salary Pending Review
Reporting to the Administrator, Seniors Community Programs, the Community Hub Program Manager is accountable for the daily operations of Community Hubs. The Program Manager oversees all operational related issues, including service coordination, service delivery, quality improvement and risk management, human resource management, financial management and customer service. This position will work in collaboration with community stakeholders and other SCP Program Managers/Leaders. The role will ensure the community individuals and groups who are accessing the Community Hub will adhere to the contracts and agreements established for a safe Community Hub.
This role involves coordinating with various internal and external invested parties, including healthcare providers, community support service agencies/partners and local municipalities, to promote and implement programs and services and targeted towards older adults.
Education
- Post-secondary degree or diploma in social services or health-related discipline or combination of education and experience.
- Safe Food Handlers Certification through Public Health required.
- Additional courses in Adult Education, Gerontology and specifically dementia care is preferred.
Knowledge
- At least five (5) years’ experience in management of community program delivery models.
- At least five (3) years’ current related experience in Leadership.
- Advanced knowledge of community resources, priority populations and community engagement principles
- Working knowledge of electronic documentation systems is required, CRMS and ActiveNet preferred
- Knowledge and understanding of the Personal Health Information Protection Act (PHIPA) and Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and how these apply to the collection, storage, use and retention of program data and information
- Excellent demonstrated knowledge of relationship building, negotiating, and persuasive skills to fully engage partners and achieve collective outcomes through a client centered approach.
- Demonstrated adaptive communication skills that optimize outcomes while generating effective collaborative working relationships.
Responsibilities
- Manages Community Hub and Intake Programs (25% of time)
- Manages Customer Service and Intake Programs (25% of time)
- Legislative Compliance (20% of time)
- Manages people resource planning for the division or operating unit, determining ideal organizational structures, identifying desirable role and skill mix requirements and ensuring ongoing work quality and deliverability of results. (20% of time)
- Manages and administers annual and multi-year Capital and Operating budgets for which they are delegated authority ensuring support of Council’s objectives, financial transparency and accountability, monitoring budget adherence, identifying and explaining variances, and financial reporting is effectively managed in compliance with corporate financial policies. Administer and approve the acquisition of goods and services for their direct reports in accordance with the procurement policy (10% of time)
- Perform other related duties and responsibilities as assigned or required.
Special Requirements
- Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons
- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate
- Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.
To view the full job description and requirements, visit our Careers page - Job Opening #43207 .
Let us know why you would be an excellent team member by submitting your online application no later than August 27, 2025, before midnight by visiting our ‘Careers’ page on our website. We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.
About NIAGARA REGION
Niagara Region is a Regional municipality serving more than 480,000 people who call Niagara home. We provide services essential to your day-to-day life, from clean water, roads and waste collection to public safety, housing and more.
We believe in social, environmental and economic choices that support our diverse community and foster collaboration with our partners in making Niagara a prosperous place for everyone.
As a Regional government, Niagara Region is composed of 32 council members, who represent Niagara's 12 cities, towns and townships. Geographically, our region is as diverse as the municipal services that sustain it. Located between Lake Ontario and Lake Erie, Niagara encompasses an area of 1,852 km2 and is home to communities rich in both character and history.