Position: Order Management Specialist

Location: Toronto, ON - Remote

Hours: 9am to 5pm EST/PST, Monday to Friday

Job Type: 12-month contract to start

Posting Type: Open vacancy

Our Retail SaaS client is seeking an Order Management Specialist to own the end-to-end lifecycle of customer orders, from CPQ quote creation through order fulfillment, billing readiness, and revenue recognition support. This role is critical to ensuring deal accuracy, operational efficiency, and a seamless customer experience by maintaining high-quality data across CPQ, CRM, and contract systems. This position sits at the intersection of Sales Operations, Deal Desk, CPQ, and Finance, with a strong focus on downstream accuracy, compliance, and revenue integrity.

Key Responsibilities : - Own the full customer order lifecycle from quote creation through order close-out

• Create, review, and manage CPQ quotes, ensuring accuracy across pricing, SKUs, configurations, and contract terms

• Partner closely with Sales and Deal Desk to support complex deals, including new business, renewals, upsells, and amendments

• Maintain SKU setup, pricing rules, and product configurations within CPQ

• Ensure completeness and accuracy across Quotes, Opportunities, Orders, and contracts

• Own opportunity stage progression, close requirements, and post-close validation

• Enforce data hygiene standards to support billing, invoicing, and revenue recognition

• Prepare orders for Billing and Revenue Recognition by validating Product and SKU mapping, pricing, quantities, and contract terms, revenue schedules and billing triggers

• Act as a primary point of contact for resolving order-related issues impacting invoicing or revenue

• Serve as a liaison between Sales, Sales Operations, Legal, Finance, Billing, Revenue Recognition, and Systems teams

• Support audits, internal controls, and compliance requirements within the order-to-cash process

• Identify opportunities to improve CPQ workflows, order management processes, and data quality

• Document and maintain SOPs for quoting and order operations

Required Qualifications : - 3-4 years of experience in Order Management, Sales Operations, Deal Desk, or Revenue Operations

• Must have hands-on experience with CPQ systems (Salesforce CPQ or similar)

• Strong understanding of order-to-cash processes and downstream billing/revenue dependencies

• Exceptional attention to detail and data accuracy

• Experience working cross-functionally with Sales and Finance teams

• Experience supporting Billing or Revenue Recognition teams

• Familiarity with ASC 606 concepts is a strong asset

• Salesforce CRM experience

• Experience with contract lifecycle management tools (e.g., Ironclad)

• Ability to thrive in a fast-paced, high-volume SaaS environment

Please send your resume to Arriane Liangcungco at arriane.liangcungco@quantum.ca. REFER A TEMP HIRE AND EARN A BONUS! For details, click here.

All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.

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