Company Description Homewood Suites by Hilton has been helping guests feel at home for more than 30 years, offering comfortable, extended-stay accommodations. Its spacious suites feature distinct living, working, and sleeping areas designed to support longer visits. Each suite includes a full kitchen and access to free daily breakfast, providing convenience and value for guests. The brand is pet-friendly and welcomes the whole family, creating an inclusive and welcoming environment. Team members are encouraged to deliver warm, reliable hospitality that aligns with the brand’s focus on home-like comfort. Role Description The Guest Services Associate is a part-time, on-site position located at Homewood Suites by Hilton in London, ON. This role is responsible for greeting guests, managing check-in and check-out processes, and responding to inquiries in a professional and courteous manner. Daily tasks include handling reservations, managing phone and email communications, and coordinating with housekeeping and maintenance to ensure rooms and common areas meet brand standards. The Guest Services Associate supports guests with information about hotel services and local attractions, resolves concerns promptly, and follows Hilton policies and procedures to maintain a safe and welcoming environment. This role involves working scheduled shifts, including evenings, weekends, and holidays as needed, and collaborating with the wider hotel team to deliver a consistent, high-quality guest experience.

Qualifications

Strong Guest Services and Guest Service skills, with a focus on creating a welcoming and positive experience for all guests. Demonstrated Customer Service abilities, including problem-solving, empathy, and professionalism in high-traffic or fast-paced environments. Experience handling Reservations, including booking, modifying, and canceling stays accurately using hotel software or reservation systems. Clear and professional Communication skills, both verbal and written, with the ability to interact effectively with guests, colleagues, and management. Previous experience in hospitality or front desk operations is an asset. Comfort using computers and hotel management systems; ability to learn new software quickly. Reliable, punctual, and able to work flexible hours, including evenings, weekends, and holidays. High school diploma or equivalent; additional training or education in hospitality or customer service is an advantage.