About the role
**Business Analyst – BCRTC (21 Month Contract)
Location: New Westminster, BC / Hybrid
Staffing Placement Opportunity** Project Description & Background The successful candidate will join the Business Technology Project Management Office (PMO) and will be primarily assigned to support the Operations Log Replacement Project , with the potential to be assigned to other technology projects as needed.
This project aims to replace an end-of-life Operations Log system currently used to record both planned events and unplanned incidents - ranging from minor to severe - that occur during daily operations of a rapid transit network.
The Operations Log serves as the system of record for service-day activities across the network. As such, the solution must be reliable, fully functional, and supported 24/7.
The project will evaluate existing licensed solutions (e.g., ServiceNow, Cority MyHSE) alongside potential external vendor solutions. If a fit-gap analysis determines that internal solutions do not meet requirements, a Request for Proposal (RFP) will be issued.
Project Phases
- Phase 1 - Feasibility & Pre-Work: Current state assessment, requirements gathering, fit-gap analysis, legacy data migration planning, future state design, and potential RFP.
- Phase 2 - Analysis & Design: Detailed design of the selected solution.
- Phase 3 - Implementation: Configuration, testing, training, and production release.
- Phase 4 - Post-Implementation: Hypercare and operational support.
- Phase 5 - Closure: Decommissioning of the legacy Ops Log system.
The Business Analyst (BA) may also be assigned to other projects depending on capacity, suitability, and qualifications.
Services & Responsibilities Reporting to a Project Manager and working closely with business stakeholders, technical teams, software vendors, and system integrators, the Business Analyst will:
- Facilitate workshops and discussions to identify and define business problems, scope, and objectives.
- Lead requirements gathering using interviews, document analysis, workshops, surveys, and workflow reviews.
- Translate business needs into detailed functional and technical specifications.
- Document business requirements and high-level system design, ensuring stakeholder approval.
- Map current (“as-is”) processes and design future (“to-be”) processes.
- Conduct fit-gap analyses on existing and proposed solutions.
- Evaluate technology solution options, assessing alignment with business requirements.
- Prepare decision-support materials for stakeholders.
- Review deliverables for accuracy and facilitate signoff.
- Support testing, training, and change management deliverables.
- Assist with project planning, WBS, and reporting activities.
Deliverables Expected Deliverables Include (but Are Not Limited To)
- Stakeholder analysis
- Current state and future state process maps
- Technical assessments (data, applications, infrastructure, security)
- Business and functional requirements documentation
- Requirements traceability matrix
- Fit-gap analysis reports
- Functional use cases and solution design documents
- Training and testing documentation
- Standard operating procedures
- RACI matrices
- Status reports, meeting agendas, and action logs
Knowledge & Experience
- Bachelor’s degree with formal training in business analysis and/or process improvement.
- 4+ years of functional and business analysis experience.
- Experience in public sector or unionized environments is highly desirable.
- Experience with financial systems or process implementations is an asset.
- Familiarity with organizational change management deliverables is an advantage.
- Strong analytical, communication, and technical writing skills.
- Ability to collaborate with executives, managers, SMEs, and end users.
- Proficiency in MS Office Suite and Microsoft Visio (required).
- Proven ability to document requirements and translate them into system specifications.
- Experience managing multiple stakeholders and reconciling competing priorities.
Note; this is an opportunity with a Microserve client.
About Microserve
Microserve is an IT solutions company rooted in a philosophy of long-term partnerships and continuous innovation. Our outstanding team has delivered IT solutions to clients across BC and Alberta for over 35 years. Based in Burnaby BC, Microserve also holds branches in Victoria, Edmonton, and Calgary in addition to service networks across both provinces.
Since 1987 businesses have trusted Microserve for extensive experience and expertise in providing IT solutions across BC and Alberta, a commitment to excellence in all of our service offerings ensuring only the highest level of quality and client satisfaction, and a focus on relationships and dedication to supporting the long-term best interests of our clients. We are committed to excellence in everything that we do. This commitment to maintaining a high level of expertise in the constantly changing IT industry and to developing long-term relationships has allowed us to establish and maintain a strong market position as one of the largest independent IT solution providers in Western Canada.
We provide services in: Managed Services, IT Security Services, Modern Workplace, Data Centre, Backup & Disaster Recovery, Audio Visual Solutions, Cloud Services, IT Staffing, Projects & IT Consulting, IT Procurement, End User Computing, Managed Print Services
About the role
**Business Analyst – BCRTC (21 Month Contract)
Location: New Westminster, BC / Hybrid
Staffing Placement Opportunity** Project Description & Background The successful candidate will join the Business Technology Project Management Office (PMO) and will be primarily assigned to support the Operations Log Replacement Project , with the potential to be assigned to other technology projects as needed.
This project aims to replace an end-of-life Operations Log system currently used to record both planned events and unplanned incidents - ranging from minor to severe - that occur during daily operations of a rapid transit network.
The Operations Log serves as the system of record for service-day activities across the network. As such, the solution must be reliable, fully functional, and supported 24/7.
The project will evaluate existing licensed solutions (e.g., ServiceNow, Cority MyHSE) alongside potential external vendor solutions. If a fit-gap analysis determines that internal solutions do not meet requirements, a Request for Proposal (RFP) will be issued.
Project Phases
- Phase 1 - Feasibility & Pre-Work: Current state assessment, requirements gathering, fit-gap analysis, legacy data migration planning, future state design, and potential RFP.
- Phase 2 - Analysis & Design: Detailed design of the selected solution.
- Phase 3 - Implementation: Configuration, testing, training, and production release.
- Phase 4 - Post-Implementation: Hypercare and operational support.
- Phase 5 - Closure: Decommissioning of the legacy Ops Log system.
The Business Analyst (BA) may also be assigned to other projects depending on capacity, suitability, and qualifications.
Services & Responsibilities Reporting to a Project Manager and working closely with business stakeholders, technical teams, software vendors, and system integrators, the Business Analyst will:
- Facilitate workshops and discussions to identify and define business problems, scope, and objectives.
- Lead requirements gathering using interviews, document analysis, workshops, surveys, and workflow reviews.
- Translate business needs into detailed functional and technical specifications.
- Document business requirements and high-level system design, ensuring stakeholder approval.
- Map current (“as-is”) processes and design future (“to-be”) processes.
- Conduct fit-gap analyses on existing and proposed solutions.
- Evaluate technology solution options, assessing alignment with business requirements.
- Prepare decision-support materials for stakeholders.
- Review deliverables for accuracy and facilitate signoff.
- Support testing, training, and change management deliverables.
- Assist with project planning, WBS, and reporting activities.
Deliverables Expected Deliverables Include (but Are Not Limited To)
- Stakeholder analysis
- Current state and future state process maps
- Technical assessments (data, applications, infrastructure, security)
- Business and functional requirements documentation
- Requirements traceability matrix
- Fit-gap analysis reports
- Functional use cases and solution design documents
- Training and testing documentation
- Standard operating procedures
- RACI matrices
- Status reports, meeting agendas, and action logs
Knowledge & Experience
- Bachelor’s degree with formal training in business analysis and/or process improvement.
- 4+ years of functional and business analysis experience.
- Experience in public sector or unionized environments is highly desirable.
- Experience with financial systems or process implementations is an asset.
- Familiarity with organizational change management deliverables is an advantage.
- Strong analytical, communication, and technical writing skills.
- Ability to collaborate with executives, managers, SMEs, and end users.
- Proficiency in MS Office Suite and Microsoft Visio (required).
- Proven ability to document requirements and translate them into system specifications.
- Experience managing multiple stakeholders and reconciling competing priorities.
Note; this is an opportunity with a Microserve client.
About Microserve
Microserve is an IT solutions company rooted in a philosophy of long-term partnerships and continuous innovation. Our outstanding team has delivered IT solutions to clients across BC and Alberta for over 35 years. Based in Burnaby BC, Microserve also holds branches in Victoria, Edmonton, and Calgary in addition to service networks across both provinces.
Since 1987 businesses have trusted Microserve for extensive experience and expertise in providing IT solutions across BC and Alberta, a commitment to excellence in all of our service offerings ensuring only the highest level of quality and client satisfaction, and a focus on relationships and dedication to supporting the long-term best interests of our clients. We are committed to excellence in everything that we do. This commitment to maintaining a high level of expertise in the constantly changing IT industry and to developing long-term relationships has allowed us to establish and maintain a strong market position as one of the largest independent IT solution providers in Western Canada.
We provide services in: Managed Services, IT Security Services, Modern Workplace, Data Centre, Backup & Disaster Recovery, Audio Visual Solutions, Cloud Services, IT Staffing, Projects & IT Consulting, IT Procurement, End User Computing, Managed Print Services