Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Workforce Planning Manager is responsible for executing on all staffing processes, managing, co-ordinating and monitoring various activities and processes to achieve excellence in the areas of safety, operational and customer service standards.

Responsibilities:

• Lead our Workforce Planning Coordinators to ensure effective staffing to deliver operational safety, a satisfying work environment and improved customer service quality for YVR Cargo including support for smaller western Cargo station.
• Optimize utilization across operations by making strategic staffing recommendations and decisions.
• Proactively review and understand staffing position to provide meaningful insights on trends, forecast, opportunities for improvement, and identify areas of concern.
• Understand how to pull together operational reports and provide interpretation and analysis
• Generate reports and liaise with the Operations team to proactively suggest ways to reduce costs and improve productivity.
• Anticipate, identify, and resolve staffing issues with a results-oriented approach.
• Assume local leadership, as assigned, for specific local initiatives for process & performance improvement within the Resource department.
• Maintain a solid understanding of staffing plan, pipeline and forecast to manage available resources and advise on future supply and demand.
• Ensure data accuracy in all regards in our scheduling system.
• Work with Workforce Planning Coordinators to deploy unionized staff in a fast paced and dynamic Cargo environment.
• Effectively communicate to both internal and external stakeholders to achieve excellence in customer service.
• Act as a coach for the employees, motivate and engage individuals and the team to build a positive and healthy working environment.
• Develop daily staff rosters, including filling vacancies, reassigning staff, hiring overtime, managing under-time, and identifying exceptions.
• Adjust staffing levels in response to operational changes.
• Effectively plan and delegate daily work assignments for the Cargo unionized staff.
• Manage and resolve employee issues that are escalated by Workforce Planning Coordinators.
• Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decision.

Qualifications

• University Degree or equivalent required
• 3+ years of relevant work experience.
• Excellent problem-solving skills and ability to apply creative solutions that have a positive impact on results.
• Strong analytical and planning skills.
• Recognized ability to work under pressure, handle stressful situations and maintain flexibility.
• Ability to respond quickly to situations and seize opportunities.
• Ability to influence, convince and create mutually acceptable solutions in the context of conflicts.
• Possess an energetic and tenacious achievement orientation.
• Exhibit leadership qualities which elicit trust in employees and demonstrate leadership judgment.
• Strong knowledge and expertise in AC safety and service standards as well as labour relations.
• Excellent interpersonal skills.
• Previous operational experience is an asset.
• Computer literate.
• Must have exceptional communication skills, organization, and time management skills.
• Post secondary education required.
• Ability to work on a rotating shift pattern including weekends and the possibility of some extended hours.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.