Join us at Manulife and be part of a high performing engineering team in our Waterloo, ON Office, where your expertise directly contributes to our technological success. In this role, you’ll have a meaningful impact on our cloud platform strategy, helping drive efficiency, reliability, and innovation across the organization. You’ll work with modern cloud technologies, build automation, and collaborate with cross-functional teams to continuously enhance our platform services and operational excellence. The Intermediate Cloud Platform Engineer is responsible for designing, building, and maintaining cloud infrastructure solutions that support business applications and enterprise platform services. This role plays a critical part in streamlining operations, enabling automation, and driving continuous improvement across our cloud environments. You will help implement scalable architecture, ensure the security and availability of cloud systems, and contribute to ongoing cloud modernization initiatives. Position Responsibilities: Design, build, deploy, and maintain cloud infrastructure supporting enterprise applications and services. Develop innovative, cloud-centric solutions and document platform designs, ensuring optimized performance, security alignment, and operational readiness. Maintain a highly available server and infrastructure environment, including OS updates, configuration management, and system tuning. Troubleshoot and resolve complex or escalated technical issues within cloud platforms. Plan, conduct, and evaluate tests for IaaS cloud systems to ensure reliability and performance. Perform ongoing performance tuning, capacity management, hardware upgrades, and resource optimization for cloud infrastructure. Support the implementation and maintenance of Infrastructure as Code (IaC) practices. Contribute to automation initiatives that improve efficiency for infrastructure provisioning, monitoring, and operational tasks. Office Location: Waterloo - Canada or Toronto - Canada or Boston - USA Work arrangement: Hybrid - 3 days in office, 2 days from Home; Working remotely option is not available. Required Qualifications At lease 3 - 6 years IT industry experience Minimum 2+ years of professional experience in a production environment in a similar role. Understanding of server infrastructure, virtualization, and cloud computing principles. Strong knowledge of Microsoft Azure IaaS and Azure Infrastructure as Code (IaC). Solid grasp of cloud networking concepts and infrastructure components. Experience with Windows Server operating systems and advanced troubleshooting. Hands-on experience automating infrastructure provisioning, DevOps practices, and/or CI/CD pipelines. Understanding of IT security principles and public cloud security controls. Experience writing code or scripts to automate monitoring, operations, or data analysis. Demonstrated ability to design, build, and deploy scalable cloud solution architectures. Preferred Qualifications Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience. Experience with cloud computing and cloud service models (IaaS, PaaS) is desired Hands-on knowledge of automation, Infrastructure as Code, and configuration management tools. Background in networking and security concepts. Experience with Identity and Access Management (IAM). Knowledge of networking infrastructure components. Familiarity with API gateways and cloud-based architectural patterns. System administration experience across Windows or Linux environments. Proficiency in scripting or programming languages (e.g., PowerShell, Python). Experience with containers and container orchestration technologies. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our distributed team, we’ll support you in crafting the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Waterloo, Ontario Working Arrangement Hybrid Salary range is expected to be between $86,100.00 CAD - $136,100.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.