Customer Service Associate
About the role
Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON.
Compensation: $47,000 CAD + $1,000 quarterly bonuses
Reporting to the Business Operations Supervisor (BOS), the Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is a proficient expert in the management and collection of customer accounts, processing of contractor payroll and support of field offices. Qualities include: Building team and customer relationships, conflict resolution, professionalism, the ability to employ the Aerotek communication model as appropriate, and the ability to adapt to changes in the workplace.
Essential Functions of the Business Operations Associate:
- Support liaison for general field office questions including but not limited to corporate policies, payroll, PeopleSoft issues, and spread and commissions
- Processing travel/payroll advances and adjustments for assigned field offices
- Auditing contractor payroll for assigned field offices
- Processing contractor expenses
- Management of customer accounts, including but not limited to invoicing, collections, customer service and working with client to resolve outstanding issues
Qualifications:
- BA / BS degree in Business or Accounting preferred
- Ability to effectively work in a team oriented environment that is fair, open, honest, humble, competitive
- Thorough knowledge of business policies and account management practices
- Strong communication skills and work ethic
- Ability to balance daily workload through effective time management, prioritization and organizational skills
Not the right fit? Search for Customer Service Associate jobs in Mississauga, Ontario, Canada
About Aerotek
From economic headwinds to talent complexities, the challenges facing North American industry are real. To rise to this moment, Aerotek® Inc. helps companies, and careers evolve.
Aerotek provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We partner with our customers to offer the expertise, solutions and people they need to rise to the challenges of North American industry. Our 12,600+ employees across 250+ offices work relentlessly to serve 180,000+ light industrial and skilled trades workers with 14,000+ employers every year. Let us rise to meet your challenges.
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Customer Service Associate
About the role
Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON.
Compensation: $47,000 CAD + $1,000 quarterly bonuses
Reporting to the Business Operations Supervisor (BOS), the Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is a proficient expert in the management and collection of customer accounts, processing of contractor payroll and support of field offices. Qualities include: Building team and customer relationships, conflict resolution, professionalism, the ability to employ the Aerotek communication model as appropriate, and the ability to adapt to changes in the workplace.
Essential Functions of the Business Operations Associate:
- Support liaison for general field office questions including but not limited to corporate policies, payroll, PeopleSoft issues, and spread and commissions
- Processing travel/payroll advances and adjustments for assigned field offices
- Auditing contractor payroll for assigned field offices
- Processing contractor expenses
- Management of customer accounts, including but not limited to invoicing, collections, customer service and working with client to resolve outstanding issues
Qualifications:
- BA / BS degree in Business or Accounting preferred
- Ability to effectively work in a team oriented environment that is fair, open, honest, humble, competitive
- Thorough knowledge of business policies and account management practices
- Strong communication skills and work ethic
- Ability to balance daily workload through effective time management, prioritization and organizational skills
Not the right fit? Search for Customer Service Associate jobs in Mississauga, Ontario, Canada
About Aerotek
From economic headwinds to talent complexities, the challenges facing North American industry are real. To rise to this moment, Aerotek® Inc. helps companies, and careers evolve.
Aerotek provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We partner with our customers to offer the expertise, solutions and people they need to rise to the challenges of North American industry. Our 12,600+ employees across 250+ offices work relentlessly to serve 180,000+ light industrial and skilled trades workers with 14,000+ employers every year. Let us rise to meet your challenges.