Top Benefits
About the role
Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought's AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.
We are tackling a $30B+ market opportunity, and we're assembling a world-class team to help us get there. We are seeking a dedicated Solutions Architect/Implementation Engineer Consultant to join our dynamic team. As a Solutions Architect, you will play a critical role in the successful deployment and configuration of our projects, working closely with clients to understand their needs and requirements. This role requires a combination of technical expertise, customer-centric approach, and problem-solving skills to ensure smooth implementation and customer satisfaction.
If you are passionate about leveraging technology to drive positive change and thrive in a client-facing role, we want to hear from you! Apply now to join our team and help us deliver exceptional solutions to our clients.
What You'll Be Doing (Responsibilities):
- Lead the installation, configuration, and deployment of our solution according to client specifications and project timelines.
- Conduct thorough assessments of client systems, workflows, and integrations to ensure seamless integration with our platform.
- Work closely with clients to provide guidance, training, and support during the implementation process, ensuring a smooth transition and adoption of our solution.
- Troubleshoot technical issues and resolve challenges encountered during the implementation phase, escalating to internal teams as needed.
- Work on and train LLMs to enhance customer experience for clients
- Develop and maintain project documentation, including implementation plans, configuration guides, and training materials.
- Coordinate with cross-functional teams, including Development, Customer Support, and Product Management, to address client needs and deliver customized solutions.
- Provide regular updates and status reports to clients and stakeholders, ensuring transparency and alignment throughout the implementation lifecycle.
- Act as a trusted advisor to clients, offering insights, best practices, and recommendations to optimize their use of our solution and maximize ROI.
Who You Are (Requirements):
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
- Proven experience in technical consulting, implementation, or deployment roles within the SaaS industry.
- Strong understanding of software deployment methodologies, system integration, and configuration best practices.
- Experience working with customer support tools such as ZenDesk, SalesForce, Shopify, or similar platforms is preferred but not essential.
- Technical proficiency and ability to grasp complex concepts related to AI technology, APIs, and cloud-based solutions. Ideally experience with use/application of LLMs
- Excellent communication skills, with the ability to effectively interact with clients, internal teams, and stakeholders at all levels.
- Strong problem-solving skills and ability to adapt to evolving project requirements and priorities.
- Experience with Sentry, Kibana or other error logging tools preferred.
- Customer-focused mindset with a passion for delivering exceptional service and driving positive outcomes for clients.
What You Get:
- A chance to be an early member of a hyper-growth startup with equity to match
- An opportunity to help us define a new market within AI
- Ability to solve challenging problems with a world-class team
- A low ego company culture that is obsessed with feedback and helping each other grow
- A distributed team, with a flexible approach to work that allows you to choose how you best work
- Health Insurance
- Paid maternity, paternity & parental leave
- Company wide wellness days
About Forethought
Forethought is a Marketing Advisory, Strategy and Analytics company, focused on partnering clients to provide the market and customer evidence that drives business outcomes across Brand, Communications, Customer Experience and Offer Optimisation.
Forethought is an international award-winning marketing science consultancy partnering with marketers and brands operating in B2B or B2C environments to help them grow market share and improve margin.
To better understand consumer behaviour, Forethought pioneered modelling consumers’ implicit, discrete emotions versus their rational drivers of choice. This work has underpinned significant outcomes for our clients, and its success has been recognised by numerous international awards, including the ARF David Ogilvy Awards, the CX Awards and the AMSRS Awards.
Using quantitative methods underpinned by world-leading advanced analytics and qualitative methods, Forethought gives marketers decision-making precision. Our customer insights, evidence, diagnostics and frameworks enables management to confidently impact their organisation’s ability to gain and retain customers via brand, communications, advertising and customer experience programs.
We specialise in: • Brand • Advertising • Communications • Customer experience
We provide insights, diagnostics and measurement for: • Strategy • Execution • Performance tracking
Forethought offers exclusive access to the Prophecy® Customer Analytics including modelling, diagnostics, and simulators for impactful customer strategy: • Prophecy Thoughts & Feelings® = modelling rational vs implicit emotions driving choice for brand and advertising strategy and creative execution. • Prophecy ADvance = advertising testing with cost effective, rapid turnaround.
• Prophecy Experiences = modelling and diagnostics for customer experience. • Prophecy Protect = modelling and diagnostics on drivers of defection.
• Prophecy Tribes = machine-learning enhanced accuracy in segmentation.
Top Benefits
About the role
Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought's AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.
We are tackling a $30B+ market opportunity, and we're assembling a world-class team to help us get there. We are seeking a dedicated Solutions Architect/Implementation Engineer Consultant to join our dynamic team. As a Solutions Architect, you will play a critical role in the successful deployment and configuration of our projects, working closely with clients to understand their needs and requirements. This role requires a combination of technical expertise, customer-centric approach, and problem-solving skills to ensure smooth implementation and customer satisfaction.
If you are passionate about leveraging technology to drive positive change and thrive in a client-facing role, we want to hear from you! Apply now to join our team and help us deliver exceptional solutions to our clients.
What You'll Be Doing (Responsibilities):
- Lead the installation, configuration, and deployment of our solution according to client specifications and project timelines.
- Conduct thorough assessments of client systems, workflows, and integrations to ensure seamless integration with our platform.
- Work closely with clients to provide guidance, training, and support during the implementation process, ensuring a smooth transition and adoption of our solution.
- Troubleshoot technical issues and resolve challenges encountered during the implementation phase, escalating to internal teams as needed.
- Work on and train LLMs to enhance customer experience for clients
- Develop and maintain project documentation, including implementation plans, configuration guides, and training materials.
- Coordinate with cross-functional teams, including Development, Customer Support, and Product Management, to address client needs and deliver customized solutions.
- Provide regular updates and status reports to clients and stakeholders, ensuring transparency and alignment throughout the implementation lifecycle.
- Act as a trusted advisor to clients, offering insights, best practices, and recommendations to optimize their use of our solution and maximize ROI.
Who You Are (Requirements):
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
- Proven experience in technical consulting, implementation, or deployment roles within the SaaS industry.
- Strong understanding of software deployment methodologies, system integration, and configuration best practices.
- Experience working with customer support tools such as ZenDesk, SalesForce, Shopify, or similar platforms is preferred but not essential.
- Technical proficiency and ability to grasp complex concepts related to AI technology, APIs, and cloud-based solutions. Ideally experience with use/application of LLMs
- Excellent communication skills, with the ability to effectively interact with clients, internal teams, and stakeholders at all levels.
- Strong problem-solving skills and ability to adapt to evolving project requirements and priorities.
- Experience with Sentry, Kibana or other error logging tools preferred.
- Customer-focused mindset with a passion for delivering exceptional service and driving positive outcomes for clients.
What You Get:
- A chance to be an early member of a hyper-growth startup with equity to match
- An opportunity to help us define a new market within AI
- Ability to solve challenging problems with a world-class team
- A low ego company culture that is obsessed with feedback and helping each other grow
- A distributed team, with a flexible approach to work that allows you to choose how you best work
- Health Insurance
- Paid maternity, paternity & parental leave
- Company wide wellness days
About Forethought
Forethought is a Marketing Advisory, Strategy and Analytics company, focused on partnering clients to provide the market and customer evidence that drives business outcomes across Brand, Communications, Customer Experience and Offer Optimisation.
Forethought is an international award-winning marketing science consultancy partnering with marketers and brands operating in B2B or B2C environments to help them grow market share and improve margin.
To better understand consumer behaviour, Forethought pioneered modelling consumers’ implicit, discrete emotions versus their rational drivers of choice. This work has underpinned significant outcomes for our clients, and its success has been recognised by numerous international awards, including the ARF David Ogilvy Awards, the CX Awards and the AMSRS Awards.
Using quantitative methods underpinned by world-leading advanced analytics and qualitative methods, Forethought gives marketers decision-making precision. Our customer insights, evidence, diagnostics and frameworks enables management to confidently impact their organisation’s ability to gain and retain customers via brand, communications, advertising and customer experience programs.
We specialise in: • Brand • Advertising • Communications • Customer experience
We provide insights, diagnostics and measurement for: • Strategy • Execution • Performance tracking
Forethought offers exclusive access to the Prophecy® Customer Analytics including modelling, diagnostics, and simulators for impactful customer strategy: • Prophecy Thoughts & Feelings® = modelling rational vs implicit emotions driving choice for brand and advertising strategy and creative execution. • Prophecy ADvance = advertising testing with cost effective, rapid turnaround.
• Prophecy Experiences = modelling and diagnostics for customer experience. • Prophecy Protect = modelling and diagnostics on drivers of defection.
• Prophecy Tribes = machine-learning enhanced accuracy in segmentation.