Bilingual Customer Service Representative - French/English
About the role
About Us IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
About The Team We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.
Job Description The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
Responsibilities
- Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale
- Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc
- Responsible for processing payments from successful bidders
- Provide customers with information about auxiliary services
- Ensure that superior customer service is always delivered to all customers
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
- Perform other duties as assigned.
- Que font les représentants du service clientèle d'IAA ?
- Ils fournissent divers services d'assistance à la clientèle par courrier, par téléphone et par contact personnel direct.
- Ils traitent les commandes et les missions et saisissent les données dans nos systèmes informatiques internes.
- Ils fournissent des informations sur les prix et les livraisons.
- Ils répondent aux questions, demandes et requêtes des clients.
- Ils créent de nouveaux dossiers et tiennent à jour les dossiers existants.
- Ils effectuent des tâches de traitement de texte, de classement et d'autres tâches administratives connexes.
- Traiter les documents administratifs en vue de la journée d'enchères, en obtenant les autorisations nécessaires.
- Aider à d'autres tâches au bureau pour donner un coup de main.
Qualifications
- Must be fluent in French and English
- Previous work experience where you worked in-person with customers
- Experience using computers, and able to learn to use new technology and software
- Excellent keyboarding skills for data entry
- A commitment to providing fantastic customer service
- Able to work well and maintain a positive attitude in high-pressure situations
- A friendly, outgoing, patient personality
- You thrive working as part of team, pitching in wherever you’re needed.
- Quelles sont les exigences ?
- Capacité à communiquer aisément avec les clients.
- Esprit d'équipe exceptionnel, volonté d'aider ses collègues.
- Maîtrise du numérique.
- Compétences en gestion du temps.
- Attitude positive.
- Capacité à travailler de manière autonome.
- Solides compétences interpersonnelles.
- Apparence professionnelle et soignée.
- Nous aimerions également accueillir une personne ouverte à l'apprentissage du titrage automobile dans le cadre de son développement !
- Exigences en matière de formation et de certification :
- Un diplôme d'études secondaires est un atout, mais une expérience professionnelle équivalente serait également appréciée !
- 0 à 2 ans d'expérience professionnelle
About Ritchie Bros.
Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketplaceE, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales.
The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.
Bilingual Customer Service Representative - French/English
About the role
About Us IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
About The Team We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.
Job Description The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
Responsibilities
- Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale
- Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc
- Responsible for processing payments from successful bidders
- Provide customers with information about auxiliary services
- Ensure that superior customer service is always delivered to all customers
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
- Perform other duties as assigned.
- Que font les représentants du service clientèle d'IAA ?
- Ils fournissent divers services d'assistance à la clientèle par courrier, par téléphone et par contact personnel direct.
- Ils traitent les commandes et les missions et saisissent les données dans nos systèmes informatiques internes.
- Ils fournissent des informations sur les prix et les livraisons.
- Ils répondent aux questions, demandes et requêtes des clients.
- Ils créent de nouveaux dossiers et tiennent à jour les dossiers existants.
- Ils effectuent des tâches de traitement de texte, de classement et d'autres tâches administratives connexes.
- Traiter les documents administratifs en vue de la journée d'enchères, en obtenant les autorisations nécessaires.
- Aider à d'autres tâches au bureau pour donner un coup de main.
Qualifications
- Must be fluent in French and English
- Previous work experience where you worked in-person with customers
- Experience using computers, and able to learn to use new technology and software
- Excellent keyboarding skills for data entry
- A commitment to providing fantastic customer service
- Able to work well and maintain a positive attitude in high-pressure situations
- A friendly, outgoing, patient personality
- You thrive working as part of team, pitching in wherever you’re needed.
- Quelles sont les exigences ?
- Capacité à communiquer aisément avec les clients.
- Esprit d'équipe exceptionnel, volonté d'aider ses collègues.
- Maîtrise du numérique.
- Compétences en gestion du temps.
- Attitude positive.
- Capacité à travailler de manière autonome.
- Solides compétences interpersonnelles.
- Apparence professionnelle et soignée.
- Nous aimerions également accueillir une personne ouverte à l'apprentissage du titrage automobile dans le cadre de son développement !
- Exigences en matière de formation et de certification :
- Un diplôme d'études secondaires est un atout, mais une expérience professionnelle équivalente serait également appréciée !
- 0 à 2 ans d'expérience professionnelle
About Ritchie Bros.
Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketplaceE, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales.
The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.