IT Support Engineer (Mandarin Preferred)
About the role
Company Description
GOFO is a technology-powered last-mile logistics network operating across the United States, Canada, France, the Netherlands, and Italy. Founded in August 2023, the company focuses on delivering precise, reliable, and scalable logistics solutions for global e-commerce platforms and brand retailers. In the U.S., GOFO’s network spans 47 states with over 140 hubs and stations, covering more than 9,200 ZIP codes and reaching over 70% of the population. Supported by automated sorting systems, intelligent warehousing, and a nationwide linehaul network, GOFO offers consistent, timely, and transparent delivery services in every market it serves.
Location
- Vancouver: Warehouse location to be confirmed, near the YVR airport
Salary range (CAD)
Senior IT Support Specialist (2-3 years logistics system implementation experience): $50,000 – $75,000
Responsibilities
- Lead system implementation for last-mile delivery businesses across all regions, assist in testing new business workflows and document newly released system functions.
- Collect business requirements on an ongoing basis, and follow through the whole lifecycle of requirement delivery and outcome feedback.
- Liaise with local business teams and backend technical staff to receive, diagnose and resolve all types of online system issues.
- Organize user acceptance testing for new system features, compile supporting training manuals, and deliver hands-on training sessions to relevant staff.
- Respond to on-site frontline issues in a timely manner, and regularly update and refine the FAQ knowledge base.
Requirements
- Bachelor’s degree or above; majors related to information technology are preferred.
- Prior experience in project implementation and system rollout within the courier and logistics industry is a plus.
- Proficient in Microsoft Office suite; strong capabilities in document writing, training presentation and data analysis.
- Self-motivated, responsible, patient and detail-oriented with excellent learning ability and independent problem-solving skills.
- Fluent verbal and written communication in both English and Mandarin.
- Able to travel across Canada frequently for business trips.- Possess valid legal work status in Canada.
Not the right fit? Search for IT Support Engineer jobs in Vancouver, British Columbia, Canada
About GOFO
GOFO, established in August 2023, is a technology-powered last-mile logistics network provider operating across the United States, Canada, France, the Netherlands, and Italy. Guided by our brand philosophy — Drive Efficiency, Deliver Trust — we deliver precise, reliable, and scalable logistics solutions for global e-commerce platforms and brand retailers.
Our U.S. network spans 47 states with 300+ hubs and stations, covering 12,000+ ZIP codes and reaching over 70% of the U.S. population. Powered by automated sorting systems, intelligent warehousing, data-driven dispatch, and a nationwide linehaul network, GOFO ensures consistent, timely, and transparent delivery across every market we serve. By combining intelligent technology with localized execution, GOFO helps modern commerce move faster, smarter, and with greater trust.
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IT Support Engineer (Mandarin Preferred)
About the role
Company Description
GOFO is a technology-powered last-mile logistics network operating across the United States, Canada, France, the Netherlands, and Italy. Founded in August 2023, the company focuses on delivering precise, reliable, and scalable logistics solutions for global e-commerce platforms and brand retailers. In the U.S., GOFO’s network spans 47 states with over 140 hubs and stations, covering more than 9,200 ZIP codes and reaching over 70% of the population. Supported by automated sorting systems, intelligent warehousing, and a nationwide linehaul network, GOFO offers consistent, timely, and transparent delivery services in every market it serves.
Location
- Vancouver: Warehouse location to be confirmed, near the YVR airport
Salary range (CAD)
Senior IT Support Specialist (2-3 years logistics system implementation experience): $50,000 – $75,000
Responsibilities
- Lead system implementation for last-mile delivery businesses across all regions, assist in testing new business workflows and document newly released system functions.
- Collect business requirements on an ongoing basis, and follow through the whole lifecycle of requirement delivery and outcome feedback.
- Liaise with local business teams and backend technical staff to receive, diagnose and resolve all types of online system issues.
- Organize user acceptance testing for new system features, compile supporting training manuals, and deliver hands-on training sessions to relevant staff.
- Respond to on-site frontline issues in a timely manner, and regularly update and refine the FAQ knowledge base.
Requirements
- Bachelor’s degree or above; majors related to information technology are preferred.
- Prior experience in project implementation and system rollout within the courier and logistics industry is a plus.
- Proficient in Microsoft Office suite; strong capabilities in document writing, training presentation and data analysis.
- Self-motivated, responsible, patient and detail-oriented with excellent learning ability and independent problem-solving skills.
- Fluent verbal and written communication in both English and Mandarin.
- Able to travel across Canada frequently for business trips.- Possess valid legal work status in Canada.
Not the right fit? Search for IT Support Engineer jobs in Vancouver, British Columbia, Canada
About GOFO
GOFO, established in August 2023, is a technology-powered last-mile logistics network provider operating across the United States, Canada, France, the Netherlands, and Italy. Guided by our brand philosophy — Drive Efficiency, Deliver Trust — we deliver precise, reliable, and scalable logistics solutions for global e-commerce platforms and brand retailers.
Our U.S. network spans 47 states with 300+ hubs and stations, covering 12,000+ ZIP codes and reaching over 70% of the U.S. population. Powered by automated sorting systems, intelligent warehousing, data-driven dispatch, and a nationwide linehaul network, GOFO ensures consistent, timely, and transparent delivery across every market we serve. By combining intelligent technology with localized execution, GOFO helps modern commerce move faster, smarter, and with greater trust.