Top Benefits
About the role
For nearly 30 years, Kezber has established itself as a leader in IT solutions thanks to its expertise and human approach. We are currently looking for a Junior Technical Support Technician under contract, who will be outsourced within the manufacturing sector in East Angus. This is a full-time, on-site position (40 hours per week, 5 days a week), with an initial duration of six months and the possibility of extension. The role also includes a competitive group insurance plan. You will have the opportunity to put your skills to good use by ensuring high-quality IT support and contributing to our client’s technological performance.
Job Description
In this Junior Technical Support Technician role, under the supervision of the IT department, you will be responsible for:
- Provide first-level technical support to users and ensure resolution of IT incidents.
- Perform troubleshooting and configuration of the AS400 environment (debiting, RJ45 connectors, packet loss).
- Provide assistance for Webex / Cisco communication tools between servers and operations.
- Install, configure, and troubleshoot various printer models (Canon, HP, Xerox, Zebra).
- Contribute to the management and support of Active Directory, O365, and Zscaler.
- Intervene in industrial networking: switches, terminal servers, CCTV cameras, Excel macros.
- Collaborate with specialists for interventions on SAN systems (part replacements).
- Document interventions and follow up with users to ensure quality service delivery
Desired Profile
We are looking for a candidate with the following skills:
Expérience and Qualifications:
-
Minimum of one year of experience in technical support
-
A valid driver’s license is required for occasional travel.
-
Fluency in French (written, spoken, comprehension) is essential. English is an asset, as some clients are English-speaking only.
Technical Skills:
- Recognized expertise in IT infrastructure management and networking.
- Relevant certifications (e.g., Microsoft, VMware, or SonicWALL) considered a strong asset.
Personal Qualities :
- Strong adaptability and autonomy to meet various challenges.
- Ability to deliver excellent customer service, even under pressure.
What We Offer
An Engaging Work Environment:
-
Collaboration with an experienced and innovative team.
-
Access to a 24/7 virtual medical clinic, on-site gym, and social activities.
Compétitive Benefits:
-
Holiday season closure, flexible leave days, and a group insurance plan.
-
Ongoing training, paid certifications, and membership in professional associations.
-
Employee recognition programs, profit-sharing participation, and a clothing allowance.
Whe Join Kezber?
By joining Kezber, you’ll become part of a well-established company in Estrie and on Montreal’s South Shore, with a presence throughout Quebec and beyond. Here, we value innovation, excellence, and most importantly, your professional and personal development.
Ready to take on the challenge? Apply today and contribute to a company that values expertise and employee well-being!
About Kezber
KEZBER, YOUR TRUE BUSINESS PARTNER
A long-standing market leader, Kezber draws on more than 20 years of experience in business IT solutions to support companies in their digital transformation. Whether you're looking to adopt a new cloud technology or develop a customized application, we have the expertise to see your project through to success. No surprises, infallible security, ongoing support, optimized resources, savings and engaged advisors - that's our commitment to you.
Over two decades of experience, we have created a truly people-focused corporate culture that's all about authenticity, integrity and empathy. We undertake each and every project in a spirit of dedication, diligence and passion, with the continual aim of exceeding our clients' expectations. To achieve this goal, we tap into the collaborative spirit of our multidisciplinary team of more than 100 passionate IT specialists across our three offices in Magog, Brossard and Drummondville.
Our diverse range of services allows us to offer resource placement, Cloud, IT support, IT infrastructure management and custom web application development services.
Inciting evolution is much more than just a slogan! It's our way of viewing and supporting companies in their digital transformation. Over the years, we have developed a simple and scalable approach and work methodology that allows us to achieve our goals within deadlines.
Top Benefits
About the role
For nearly 30 years, Kezber has established itself as a leader in IT solutions thanks to its expertise and human approach. We are currently looking for a Junior Technical Support Technician under contract, who will be outsourced within the manufacturing sector in East Angus. This is a full-time, on-site position (40 hours per week, 5 days a week), with an initial duration of six months and the possibility of extension. The role also includes a competitive group insurance plan. You will have the opportunity to put your skills to good use by ensuring high-quality IT support and contributing to our client’s technological performance.
Job Description
In this Junior Technical Support Technician role, under the supervision of the IT department, you will be responsible for:
- Provide first-level technical support to users and ensure resolution of IT incidents.
- Perform troubleshooting and configuration of the AS400 environment (debiting, RJ45 connectors, packet loss).
- Provide assistance for Webex / Cisco communication tools between servers and operations.
- Install, configure, and troubleshoot various printer models (Canon, HP, Xerox, Zebra).
- Contribute to the management and support of Active Directory, O365, and Zscaler.
- Intervene in industrial networking: switches, terminal servers, CCTV cameras, Excel macros.
- Collaborate with specialists for interventions on SAN systems (part replacements).
- Document interventions and follow up with users to ensure quality service delivery
Desired Profile
We are looking for a candidate with the following skills:
Expérience and Qualifications:
-
Minimum of one year of experience in technical support
-
A valid driver’s license is required for occasional travel.
-
Fluency in French (written, spoken, comprehension) is essential. English is an asset, as some clients are English-speaking only.
Technical Skills:
- Recognized expertise in IT infrastructure management and networking.
- Relevant certifications (e.g., Microsoft, VMware, or SonicWALL) considered a strong asset.
Personal Qualities :
- Strong adaptability and autonomy to meet various challenges.
- Ability to deliver excellent customer service, even under pressure.
What We Offer
An Engaging Work Environment:
-
Collaboration with an experienced and innovative team.
-
Access to a 24/7 virtual medical clinic, on-site gym, and social activities.
Compétitive Benefits:
-
Holiday season closure, flexible leave days, and a group insurance plan.
-
Ongoing training, paid certifications, and membership in professional associations.
-
Employee recognition programs, profit-sharing participation, and a clothing allowance.
Whe Join Kezber?
By joining Kezber, you’ll become part of a well-established company in Estrie and on Montreal’s South Shore, with a presence throughout Quebec and beyond. Here, we value innovation, excellence, and most importantly, your professional and personal development.
Ready to take on the challenge? Apply today and contribute to a company that values expertise and employee well-being!
About Kezber
KEZBER, YOUR TRUE BUSINESS PARTNER
A long-standing market leader, Kezber draws on more than 20 years of experience in business IT solutions to support companies in their digital transformation. Whether you're looking to adopt a new cloud technology or develop a customized application, we have the expertise to see your project through to success. No surprises, infallible security, ongoing support, optimized resources, savings and engaged advisors - that's our commitment to you.
Over two decades of experience, we have created a truly people-focused corporate culture that's all about authenticity, integrity and empathy. We undertake each and every project in a spirit of dedication, diligence and passion, with the continual aim of exceeding our clients' expectations. To achieve this goal, we tap into the collaborative spirit of our multidisciplinary team of more than 100 passionate IT specialists across our three offices in Magog, Brossard and Drummondville.
Our diverse range of services allows us to offer resource placement, Cloud, IT support, IT infrastructure management and custom web application development services.
Inciting evolution is much more than just a slogan! It's our way of viewing and supporting companies in their digital transformation. Over the years, we have developed a simple and scalable approach and work methodology that allows us to achieve our goals within deadlines.