Job Listing: Banquet / Catering Supervisor at Niagara Falls Convention Centre

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment. Location: We are seeking a Banquet / Catering Supervisor for the Niagara Falls Convention Centre located in Niagara Falls.

UNIT DESCRIPTION

We are steps away from the iconic Niagara Falls waterfall. Our venue offers over 200,000 square feet of convention space, we are located in the Entertainment District, and proximity to over 4,000 branded guest rooms.

Principle Function

The Banquet / Catering Supervisor at Sodexo Live is responsible for overseeing the day-to-day operations of banquet events, ensuring smooth execution and exceptional service. This position involves managing banquet staff during events, ensuring adherence to company service standards, and addressing guest needs promptly and professionally. The Banquet / Catering Supervisor serves as the primary point of contact during events, facilitating communication between teams to maintain high-quality service and ensure client satisfaction. This role requires hands-on leadership, attention to detail, and the ability to problem-solve in a fast-paced environment. The Banquet / Catering Supervisor assists in the training and mentoring of staff, ensuring consistent performance and a positive team culture. By supporting the Hospitality Manager and taking ownership of event logistics, the banquet supervisor plays an integral part in the success of events at Sodexo Live.

Essential Responsibilities

Oversee and guide banquet staff during events, ensuring service standards and event timelines are met. Coordinate with kitchen staff, event planners, and other departments to ensure seamless execution of all banquet functions. Handle on-the-spot guest inquiries or concerns, providing solutions to maintain satisfaction and professionalism.

Qualifications

Previous experience in banquet operations or a supervisory role within the hospitality industry. Strong leadership and communication skills, with the ability to motivate and manage a diverse team. Excellent problem-solving abilities and a detail-oriented approach to managing event logistics. Flexibility to work evenings, weekends, and holidays to accommodate event schedules.

Other Requirements

Smart Serve Safe Food Handler asset Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment. Hours may be extended or irregular to include nights, weekends and holidays. Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.