About VPCH

Incorporated in 1974, Victoria Park Community Homes is one of the oldest and largest private non-profit housing corporations in the Province of Ontario. Our portfolio that we own and manage has grown to over 3,122 apartments, townhouses, and single-family homes located across Southern Ontario.

We pride ourselves on providing outstanding service to our residents, prospective residents, service delivery partners and other stakeholders.

Join our Team!

Victoria Park Community Homes is built on a strong foundation of teamwork, collaboration and entrepreneurship. It is this foundation that attracts and retains our passionate, dedicated workforce and fuels our competitive spirit and desire to be the affordable housing provider and manager of choice in the communities that we serve.

We have an immediate opening for a full-time, permanent, RESIDENT & PROPERTY SERVICES ADMINISTRATOR (HAMILTON)

Position Summary:

The Resident and Property Services Administrator position is responsible for providing administrative and other support services to the Resident and Property Services Department as well as customer service at Clients’ site offices when necessary.

Starting Salary Range: $52,326 - $59,054

What’s in it for you?

At Victoria Park Community Homes, we value you, your contributions, and your commitment. We maintain a positive and professional work environment, where every team member feels valued and a part of the VPCH family. As part of our competitive salary and compensation package, we offer a full range of benefits, including:

• Competitive Compensation Package, with Comprehensive Benefits and EFAP
• Paid Professional Training & Education Reimbursement
• DC Pension Program, with up to 6% employer contribution
• Paid Vacation (3 weeks to start), and Sick/Personal time

And more!

What will you be doing?

• Fulfill back up duties for Reception when required (i.e. but not exclusively during breaks, vacations, sick leaves, and absences due to staff training.
• Schedule, coordinate, and prepare for monthly Resident and Property Services Department meetings and quarterly Resident Manager Meetings.
• Respond to telephone enquiries and specific Resident concerns as instructed by the Chief Operating Officer and Property Managers.
• Prepare, update and monitor various reports and distribute when necessary.
• Follow up on Rent Collection, Reports on appropriate due dates.
• Maintain a record of all distributed rent receipt books.
• Maintain Resident database by inputting tenant move-out dates, evictions, associated amendments, telephone numbers, and email addresses.
• Draft vacate letters for signature and notify Utilities of move-outs within required timeframe.
• Prepare form letters to Residents for delinquent Utility invoices.
• Draft letters as instructed by the Chief Operating Officer and Property Managers in response to Resident complaints, permission requests, and/or confirmations.
• Maintain Maintenance Request Form Tracker.
• Provide coverage for Property Manager (i.e. but not exclusively during vacation and sick leaves).
• Assist with drafting N4 forms.
• Maintain, update, and distribute Property listing.
• Maintain, update and distribute Staff Directory.
• Maintain, update and distribute On-Call Schedule and Procedures
• Maintain, update and monitor monthly automatically distributed of Aging Receivable and Rent Roll Reports to Resident Manager’s and Property Manager’s.

What will you need?

• Must possess a Secondary School Diploma, AND
• Have successfully completed Community College in Business or Office Administration OR
• Have a minimum of 3-5 years of experience in a related field.
• Knowledge of the Housing Services Act, the Residential Tenancies Act, and other relevant legislation and the affordable housing industry is a strong asset.
• Be cheerful and personable.
• Able to multi-task and work efficiently in a fast-paced environment.
• Possess excellent organizational and time management skills.
• Skills in transcription report and specification writing and typing are an asset.
• Be proficient in knowledge and use of Microsoft Office (Word, Excel, PowerPoint, and Outlook) and SharePoint.
• Knowledge of Yardi Voyager and Microsoft Office Publisher is an asset
• Possess excellent ability to communicate effectively both written and orally.
• Adept in all aspects of standard office procedures.
• Possess a valid and unrestricted Class G drivers’ license and daily access to a reliable vehicle to travel to various locations on a regular basis.

Special Requirements and Working Conditions

• Be bondable and be prepared to execute a Bondability Affidavit.
• Regular hours of work are 8:30 a.m. to 4:30 p.m., Monday to Friday with occasional work required outside of regular office hours.
• This position is based at our Hamilton Head Office; however, candidates should expect regular coverage at VPCH site offices as operationally required. In some cases, this may include longer-term or permanent placement at an alternate site.
• Place of work is smoke free.
• Work environment includes considerable time in front of a computer screen and organizing and attending meetings.
• Work is diversified and requires a moderate degree of independent judgement.
• Successful candidate will be subject to a satisfactory police background check.
• This position is open only to those legally entitled to work for any employer in Canada.
• A valid and unrestricted Class G drivers’ license for the class of vehicle operated and daily access to a reliable vehicle to travel to various locations on a regular basis.

Apply Now!

For more information on our Company, please visit our website at www.vpch.com.

To apply, please submit your resume and cover letter by Monday, January 19th***, at 4 pm***.

Victoria Park Community Homes will accommodate people with disabilities throughout the recruitment and selection process. Applicants are requested to make their needs known in advance if accommodation is required.

We appreciate the interest of all applicants in employment opportunities with Victoria Park Community Homes. Only those selected for an interview will be contacted.

No phone calls or placement agencies, thank you.