General information

Library Assistant

Job ID# 2026.67T

Department: Georgina Public Library

Division: Library

Location: Discovery and Peter Gzowski branches but may work at all branches

Status: Temporary Full Time (ASAP until December 31, 2026)

Number of Positions: 1

Vacancy Reason: Temporary vacancy

Wage/Salary: $28.64 to $31.83 per hour

Date Posted: May 1, 2026

Date Closing: May 15, 2026

Come work with us!

Employment with Georgina Public Library offers an opportunity to make a positive difference in our community. We are a progressive, forward-thinking organization that is focused on continuous improvement, innovation and providing exceptional customer service. We offer a collaborative team environment and an excellent place to take charge of your career.¿

Position Purpose**:**

To provide courteous and efficient service to the general public in a variety of library routines. Library Assistants reinforce the policies and values of the library through interactions with patrons. Under the general supervision of the Library Director/CEO and direct supervision of designated Manager, Library Assistants perform professional and technical work in operating and maintaining the library. For full details, please see attached job description.

Minimum Qualifications:

• Ontario Secondary School Graduation Diploma or equivalent academic level.

• Supplemental job-related training as required, including courses related to a given speciality(e.g. Collection Organization courses; Cataloguing courses; VDX Training; Adult Programming courses; Communication/Marketing courses; Readers¿ Advisory courses; Reference courses. Comprehensive knowledge of GPL resources and services.

• One and a half (1.5) years¿ customer service experience including 6 months leadership experience.

How to apply**:**

Qualified applicants are invited to submit a resume and cover letter, identifying the Job Title and Job ID#. Please apply by visiting the www.georgina.ca/careers no later than 11:59 pm on the closing date. The assessment process may include a practical test and/or interview.

Committed to diversity and a barrier-free environment

Georgina Public Library is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process, ensuring that all applicants have equitable access to employment opportunities. As we grow, it¿s important that our workforce reflects the diversity and experiences of the citizens we serve. Through this position, we are dedicated to fostering meaningful skills development and employability for youth, creating job opportunities that support local priorities, and promoting an inclusive barrier-free work environment.

We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Team if you require an accommodation(s) and we will work with you to meet your needs throughout any stage of the process. Please be advised that this information will be treated in a confidential manner.

We thank all candidates for their interest, however only those being considered will be contacted.

PRIMARY FUNCTION:

To provide courteous and efficient service to the general public in a variety of library routines. Library Assistants reinforce the policies and values of the library through interactions with patrons. Under the general supervision of the Library Director/CEO and direct supervision of designated Manager, Library Assistants perform professional and technical work in operating and maintaining the library.

SUPERVISION RECEIVED:

Manager of Library Customer Experience for circulation duties; Manager of Library Collections for cataloguing and collection duties; Manager of Library Community Engagement for Programming duties; Manager of Library e-services for Library Assistant ¿ Communications; or designate

DIRECTION EXERCISED:

Provides day to day guidance, training, and assistance to Library Students, Library Clerks and volunteers. Provides input to Managers on performance and recruitment decisions.

WORKING PROCEDURES:

• With the exception of the ILLO Assistant, Library Assistants primarily work at the Service Desk, providing frontline customer service. The ILLO Assistant also works at the Service Desk, but as a smaller part of their job. Work at the Service Desk includes:

• Performs circulation duties including: checking materials in and out; placing reserves on materials; renewing/updating and/or processing new memberships; providing members with information about programs, services, resources and policies; extending loan renewals; answering service desk inquiries in person, by telephone/fax, and via email; resolving issues on patron records, tallying shift statistics; balancing cash; collecting fines; typing and photocopying.

• Maintains and manages holds: prints reports as required; searches for material; routes as required; prepares for holds pick up and notifies patrons by phone as necessary.

• Performs building security duties including: ensuring alarm system is armed/disarmed properly; that exterior and office/meeting room doors are locked; automatic door openers on/off as appropriate; and maintains familiarity with emergency procedures and contacts.

• Opens library according to procedures, including turning on equipment, computers, lights, photocopier; ensuring printer and paper levels are adequate (printers, photocopier); preparing daily cash, Interac/VISA machines and floats; preparing statistical reporting sheets as required; emptying and processing book drops and courier boxes; ensuring displays are properly stocked; preparing meeting rooms as required; retrieving and responding to phone messages; checking daily communication binders/intranet/email; general tidying; opening doors and turning on ¿open¿ sign.

• Closes the library according to procedures, including: closing Interac/VISA; tallying cash; tallying shift statistics; ensuring work and public spaces are tidy; turning off computers/equipment as necessary; ensuring courier bins and Town pouch are properly labelled and prepared for transfer; ensuring student staff have completed their closing procedures (shelving, tidying etc.); ensuring all washrooms are vacant and in good order; notifying patrons of closing; locking external doors; turning off automated door openers and open sign; and arming security system.

• Ensures students are performing shelf-reading, shelving, and other duties as assigned in an accurate and efficient manner; ensuring students are current with changes in policies/procedures.

• Performs collection maintenance, ensuring that material requiring repair is placed on the repair shelf and is properly tracked in the circulation system; may supervise and guide students in the repair of material; performs repairs as required and as per established procedures (including minor book repairs, replacing CD/DVD cases, spine labels, etc., cleaning/buffing DVDs); and accepting book donations according to policy.

• Actively promotes library programs, resources and eResources including providing instruction on access and function of databases; promoting benefits of library membership; engaging readers in conversations about books/programs/services; recommending books; creating pathfinders; endorsing community and library programs; and participating in creating and maintaining library displays under the direction of the manager.

• Provides Municipal and Regional services to the public, such as Town/Regional guides; parking passes; garage sale permits; sales of recycling bins; Art Gallery tickets, etc.

• Assists patrons with the use of equipment including self-check machines, eBooks, photocopier, and provides basic troubleshooting of public computers and network connections etc. Assists patrons with remote access of library resources, documents issues and reports to eServices staff/manager.

• Reads shelves, shelves material, tidies shelves and checks shelves for missing, on-hold and overdue materials.

• Maintains community and library event bulletin boards according to policy; maintains community information areas.

• Provides program support by collecting information required for program registrations as per procedures; collecting fees if required; communicating with other branches as necessary; recording in program binders; maintaining binders for adult programs; recording attendance numbers and shredding personal information as required; may run programs on an occasional basis to fill in for programming staff absences

• Works with management to maintain a pleasant and safe environment for all. Communicates with authorities (police, CAS, local shelter staff, schools, etc.) as needed; takes necessary security measures if a potentially dangerous situation arises; follows violence and harassment policies; completes appropriate reports and forms within expected timeframes.

• Performs general housekeeping by communicating with building custodians about issues requiring attention; conducts meeting room set-ups and take-downs for library programs; ensures room renters leave rooms in original state; tidies and re-sets furniture; dusts, sorts garbage and recycles; cleans out lost & found; ensures library pamphlets/flyers are up to date and displayed in a tidy manner; keeps work spaces, closets and filing cabinets clean and organized; and may perform emergency snow removal at entrance if required.

• Participates on committees as needed, which may include special projects (i.e. community reads, Santa Claus Parade, etc.) as well as the Joint Health & Safety Committee.

• Maintains currency with technology, policies, procedures, programs and resources through communication with manager, co-workers, staff intranet, help binders, email, and library website.

• Maintains professional development by attending staff meetings, participating in workshops and other training opportunities as available and required.

• Operates cash registers, debit machines; handles transactions for collection of fines, damaged/lost items, program registrations, Town/Regional services and cashing out at end of day.

• Reconciles, prepares bank deposits, and has overall accountability/contact with Town Finance staff.

• Unpacks and checks new material deliveries, including magazines; sorts for branches/departments; delivers paperwork as directed; corresponds with vendor regarding missing/damaged items in new material delivery as required

• Loads MARC records into ILS; corresponds with MARC record provider for troubleshooting and clarification as required

• Processes and files ILLO paperwork and prepares materials for patron pickup; provides appropriate paperwork to ILLO assistant.

• Provides in-depth reader¿s advisory/reference service to patrons, including reference interview, searching library databases and basic troubleshooting of computer issues.

• Oversees and tracks training of students and casuals; assists manager with student schedules and setting procedures.

• Contacts patrons and local shelters regarding overdue and missing materials, as appropriate;

• runs overdue reports; sorts and mails overdue notices; sends multiuse school notices to School Library Technician. Monitors supplies and communicates with appropriate contacts to place orders.

• Books rooms for branch programs and meetings (using current room booking software, e.g. CLASS);

• May act as staff liaison on Friends of Library committee, attending all meetings, to provide information and clarification of library policies and procedures and keep Director informed; to provide support for dissemination of Friends information and products (bags, Spelling Bee information, tickets, etc.); and to book meeting rooms

• Maintains Health & Safety by participating in the Town¿s Health & Safety programs and training; follows safety practices; complies with Health & Safety regulations/policies; and maintains awareness of location of supplies, information, and contact numbers.

• Assists manager with Health & Safety monitoring; restocking supplies, first aid kits, updating manuals, etc.

• The above statements reflect the general details considered necessary to describe the principal functions and duties of the position and will not be construed as a detailed job description of the work requirements that may be inherent in the job.

SKILL/KNOWLEDGE REQUIREMENTS:

• Ontario Secondary School Graduation Diploma or equivalent academic level.
• Supplemental job-related training as required, including courses related to a given speciality(e.g. Collection Organization courses; Cataloguing courses; VDX Training; Adult Programming courses; Communication/Marketing courses; Readers¿ Advisory courses; Reference courses.
• Comprehensive knowledge of GPL resources and services.
• One and a half (1.5) years¿ customer service experience including 6 months leadership experience;
• Good communication, customer service, public relations, problem solving and interpersonal skills; Ability to teach others in a patient manner;
• Must be a self-starter with the ability to adapt to changing priorities and manage detailed projects within tight timelines
• Computer proficiency;
• Travels to other branches as required
• Participates in meetings, committees, and training as required High ethics and values;
• Willingness to develop new skills and participate in professional development opportunities; Flexibility to work a variety of shifts, including days, evenings, weekends
• Up to 6 months period of adjustment, orientation and adaptation on the job