Client Advisor (Part-Time), Yorkdale
About the role
Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
Overview: The Client Advisor serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales, fostering client loyalty, and upholding the brand’s high standards of excellence.
Key Responsibilities:
- Greet and assist clients with a warm, professional, and personalized approach.
- Provide expert product knowledge and styling advice tailored to client needs.
- Drive sales through exceptional service, upselling, and cross-selling strategies.
- Maintain a high level of client satisfaction to encourage repeat business.
- Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
- Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions.
- Anticipate client needs and proactively offer recommendations.
- Uphold the brand’s values, image, and standards at all times.
- Stay updated on brand history, new collections, and industry trends.
- Ensure store presentation and merchandising align with brand guidelines.
- Process transactions efficiently and handle POS system operations.
- Manage inventory, stock replenishment, and product care.
- Support back-office functions and participate in visual merchandising activities.
Work Schedule:
- Flexible availability, including weekends, holidays, and early/late shifts as needed.
Key Qualifications & Skills:
- Retail Experience – Previous experience in fashion, jewelry, or lifestyle brands
- Exceptional Communication – Strong interpersonal and storytelling skills to engage clients.
- Sales-Driven Mindset – Ability to meet and exceed sales targets.
- Customer-Centric Approach – Passion for delivering a personalized shopping experience.
- Cultural Awareness – Ability to interact with an international clientele.
- Team Player – Collaborative spirit to work within a dynamic team environment.
- Multilingual (Preferred) – Fluency in additional languages is a plus.
#MM
Privacy policy available here: https://apps.otb.net/hr-gdpr/
About Maison Margiela
About Maison Margiela
Founded in 1988 by Belgian designer Martin Margiela, the Paris-based fashion house is synonymous with uniquely unconventional principles, and a philosophy in which deconstruction and heritage go hand in hand to create designs that showcase fashion as an art of meaning, rather than a cult of personality.
John Galliano was appointed Creative Director in 2014. Maison Margiela crosses the fashion spectrum from its ‘Artisanal’ collection, which holds the Haute Couture appellation since 2012, through Co-Ed ready-to-wear and accessories. Maison Margiela became part of the OTB Group in 2002.
“John Galliano is a unique, exceptional couturier for a maison that always challenged and innovated the world of fashion,” says Renzo Rosso, the president of OTB group.
Today, Maison Margiela continues to push the boundaries of modern fashion while celebrating its unique heritage.
About John Galliano
Gibraltar-born Fashion Designer John Galliano is Creative Director of Maison Margiela since 2014, bringing his sense of spectacle and creative mastery to the unique ethos of the Maison.
He previously served as head designer for the french haute couture houses Givenchy and Christian Dior, and the British Fashion Council (BFC) awarded him British Designer of the Year four times.
Associating unique vision, exceptional couture mastery and extreme sensitivity to detail, John Galliano is recognized as one of the most renowned fashion designers today.
As Maison Margiela’s Creative Director he has successfully established a daring new identity for the brand’s Artisanal and Co-Ed collections.
About OTB
OTB is an international fashion group, the parent company of Diesel, Maison Margiela, Viktor&Rolf, Marni, Amiri, Jil Sander and state-of-the-art companies Staff International and Brave Kid.
Founded and chaired by Italian entrepreneur Renzo Rosso, the group embodies his spirit and vision. OTB believes in pushing the boundaries of fashion and lifestyle, build
Client Advisor (Part-Time), Yorkdale
About the role
Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
Overview: The Client Advisor serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales, fostering client loyalty, and upholding the brand’s high standards of excellence.
Key Responsibilities:
- Greet and assist clients with a warm, professional, and personalized approach.
- Provide expert product knowledge and styling advice tailored to client needs.
- Drive sales through exceptional service, upselling, and cross-selling strategies.
- Maintain a high level of client satisfaction to encourage repeat business.
- Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
- Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions.
- Anticipate client needs and proactively offer recommendations.
- Uphold the brand’s values, image, and standards at all times.
- Stay updated on brand history, new collections, and industry trends.
- Ensure store presentation and merchandising align with brand guidelines.
- Process transactions efficiently and handle POS system operations.
- Manage inventory, stock replenishment, and product care.
- Support back-office functions and participate in visual merchandising activities.
Work Schedule:
- Flexible availability, including weekends, holidays, and early/late shifts as needed.
Key Qualifications & Skills:
- Retail Experience – Previous experience in fashion, jewelry, or lifestyle brands
- Exceptional Communication – Strong interpersonal and storytelling skills to engage clients.
- Sales-Driven Mindset – Ability to meet and exceed sales targets.
- Customer-Centric Approach – Passion for delivering a personalized shopping experience.
- Cultural Awareness – Ability to interact with an international clientele.
- Team Player – Collaborative spirit to work within a dynamic team environment.
- Multilingual (Preferred) – Fluency in additional languages is a plus.
#MM
Privacy policy available here: https://apps.otb.net/hr-gdpr/
About Maison Margiela
About Maison Margiela
Founded in 1988 by Belgian designer Martin Margiela, the Paris-based fashion house is synonymous with uniquely unconventional principles, and a philosophy in which deconstruction and heritage go hand in hand to create designs that showcase fashion as an art of meaning, rather than a cult of personality.
John Galliano was appointed Creative Director in 2014. Maison Margiela crosses the fashion spectrum from its ‘Artisanal’ collection, which holds the Haute Couture appellation since 2012, through Co-Ed ready-to-wear and accessories. Maison Margiela became part of the OTB Group in 2002.
“John Galliano is a unique, exceptional couturier for a maison that always challenged and innovated the world of fashion,” says Renzo Rosso, the president of OTB group.
Today, Maison Margiela continues to push the boundaries of modern fashion while celebrating its unique heritage.
About John Galliano
Gibraltar-born Fashion Designer John Galliano is Creative Director of Maison Margiela since 2014, bringing his sense of spectacle and creative mastery to the unique ethos of the Maison.
He previously served as head designer for the french haute couture houses Givenchy and Christian Dior, and the British Fashion Council (BFC) awarded him British Designer of the Year four times.
Associating unique vision, exceptional couture mastery and extreme sensitivity to detail, John Galliano is recognized as one of the most renowned fashion designers today.
As Maison Margiela’s Creative Director he has successfully established a daring new identity for the brand’s Artisanal and Co-Ed collections.
About OTB
OTB is an international fashion group, the parent company of Diesel, Maison Margiela, Viktor&Rolf, Marni, Amiri, Jil Sander and state-of-the-art companies Staff International and Brave Kid.
Founded and chaired by Italian entrepreneur Renzo Rosso, the group embodies his spirit and vision. OTB believes in pushing the boundaries of fashion and lifestyle, build