Customer Service Representative - Service Cambridge (Temporary approx. 12 months)
About the role
People, Place, Prosperity
Working within our Strategic Plan, Cambridge Connected, and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision: A place for people to prosper – alive with opportunity.
Job Profile
The Customer Service Representative, Service Cambridge position within the Customer and Financial Services Department, reports to the Supervisor of Service Cambridge. This temporary position is responsible for the following duties:
What you will be doing
- Provides quality customer service to members of the public on behalf of all city departments and service areas via the phone in the Service Cambridge Contact Call Centre and/or the Service Cambridge Counter, as assigned.
- Greets visitors, determines nature of the visit, responds to general inquires and handles cash and processes cash payments for tax, water, permits, tickets, and various services using the Point of Sale System.
- Receives and responds to high volume of complex inquiries and customer complaints using established customer service policies and/or procedures.
- Research and analyze information to initiate and process Service Requests (SRs) using a knowledge base system
- Administrative functions include restocking of pamphlets and materials, accepting general deliveries, incoming interoffice, scan and/or file.
- Tracks all interactions with the public for proper reporting and continuous improvement of Service Cambridge.
- Reconciles cash drawers, opens and closes tills, balances cash register, and prepares receipts for bank deposits.
- Distributes parking permits to approved persons, as required.
- Receives applications and licenses, registrations, and various information for city departments, and handles these items in accordance with the Municipal Freedom of Information and Privacy Protection Act.
- Promotes a positive image of the City of Cambridge and adheres to the Staff Code of Conduct and a high standard of ethical behavior.
Education
Two-year College Diploma in Business Administration or Similar.
Experience and Knowledge
-
College education in the areas of business, applied arts, community services, language, communications, computers, or information technology.
-
Two years of customer service experience in a call centre environment and cash handling, sales, and/or Point Of Sales System.
-
Knowledgeable and proficient in the use of all manner of technologies and computer applications including (but not limited to) Microsoft Office Suite, internet, Adobe Reader, Maximo, On Point, Active Net, Point of Sale System, Vailtech, Class, and Customer Service Relationship Management database.
We will ask you for these items if you are hired
Current and valid Police Criminal Record and Judicial Matters Check to be provided prior to commencement in this position.
Proof of your current and valid certificate(s) and/or educational qualifications.
Worker Health and Safety Awareness Training certificate from the Ministry of Labour. (may be obtained post offer)
Your compensation
This position is within Grade 5 of the Inside Workers union salary schedule and the hourly range is $32.67 to $34.73.
Location of position
This position is located at City Hall and/or satellite locations and may be subject to change to meet operational requirements.
Hours of work
This position works 35 hours per week, scheduled by the supervisor between 8:00am – 5:00pm, Monday to Friday and in accordance with the collective agreement. Hours of work are subject to change to meet operational requirements.
Advertisement expiration date
To apply, submit your candidate profile and application through cityONE Careers, prior to December 11, 2025.
Accommodation needs and protection of privacy
The City of Cambridge recognizes and appreciates diversity and inclusion enhances our public value commitment.
We strive to create an accessible and inclusive experience and encourage all qualified people to apply, including and especially people from equity-deserving groups. Qualified applicants will receive consideration for employment with honour and respect toward their individual dimensions of diversity.
We strive to remove barriers that may prevent qualified applicants from fully participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Contact HRServices@Cambridge.ca to make your needs known in advance.
Personal information collected in relation to the recruitment process is collected under the authority outlined in the Municipal Freedom of Information and Protection of Privacy Act and used solely to determine eligibility for employment with the City of Cambridge only.
About City of Cambridge Ontario
The City of Cambridge is one of the fastest growing areas in Canada. It is strategically located astride highway 401 in Southwestern Ontario, part of Canada’s Technology Triangle. In 2010, the population was over 130,000 people with a multicultural mix and a strong foundation of support services. Cambridge has a diverse economic base with leading industries in manufacturing, automotive, high technology, pharmaceutical, business and financial services and hospitality/retail. It’s about choice, options and value when you become part of the community.
You meet the nicest people in Cambridge. It’s a place that understands all about coming together. There is so much more to Cambridge than the beautiful lands created at the convergence of two rivers or its logistically perfect location in the heart of Ontario’s economic corridor. Cambridge is the coming together of people from diverse, close-knit and proud communities. The people of Cambridge ‘do the right thing’ by respecting history, family values, a sound work ethic, the arts, environment and advancement. A young city, Cambridge is a master of balancing the excitement and promise of the new with the historical significance and stability of the old. A place where coming together is just the start. Uniting together is what sets Cambridge apart. Undiscovered–Cambridge families and entrepreneurs get more for less, and sacrifice nothing.
See our Social Media Terms of Use: http://bit.ly/3GGn6rl
Customer Service Representative - Service Cambridge (Temporary approx. 12 months)
About the role
People, Place, Prosperity
Working within our Strategic Plan, Cambridge Connected, and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision: A place for people to prosper – alive with opportunity.
Job Profile
The Customer Service Representative, Service Cambridge position within the Customer and Financial Services Department, reports to the Supervisor of Service Cambridge. This temporary position is responsible for the following duties:
What you will be doing
- Provides quality customer service to members of the public on behalf of all city departments and service areas via the phone in the Service Cambridge Contact Call Centre and/or the Service Cambridge Counter, as assigned.
- Greets visitors, determines nature of the visit, responds to general inquires and handles cash and processes cash payments for tax, water, permits, tickets, and various services using the Point of Sale System.
- Receives and responds to high volume of complex inquiries and customer complaints using established customer service policies and/or procedures.
- Research and analyze information to initiate and process Service Requests (SRs) using a knowledge base system
- Administrative functions include restocking of pamphlets and materials, accepting general deliveries, incoming interoffice, scan and/or file.
- Tracks all interactions with the public for proper reporting and continuous improvement of Service Cambridge.
- Reconciles cash drawers, opens and closes tills, balances cash register, and prepares receipts for bank deposits.
- Distributes parking permits to approved persons, as required.
- Receives applications and licenses, registrations, and various information for city departments, and handles these items in accordance with the Municipal Freedom of Information and Privacy Protection Act.
- Promotes a positive image of the City of Cambridge and adheres to the Staff Code of Conduct and a high standard of ethical behavior.
Education
Two-year College Diploma in Business Administration or Similar.
Experience and Knowledge
-
College education in the areas of business, applied arts, community services, language, communications, computers, or information technology.
-
Two years of customer service experience in a call centre environment and cash handling, sales, and/or Point Of Sales System.
-
Knowledgeable and proficient in the use of all manner of technologies and computer applications including (but not limited to) Microsoft Office Suite, internet, Adobe Reader, Maximo, On Point, Active Net, Point of Sale System, Vailtech, Class, and Customer Service Relationship Management database.
We will ask you for these items if you are hired
Current and valid Police Criminal Record and Judicial Matters Check to be provided prior to commencement in this position.
Proof of your current and valid certificate(s) and/or educational qualifications.
Worker Health and Safety Awareness Training certificate from the Ministry of Labour. (may be obtained post offer)
Your compensation
This position is within Grade 5 of the Inside Workers union salary schedule and the hourly range is $32.67 to $34.73.
Location of position
This position is located at City Hall and/or satellite locations and may be subject to change to meet operational requirements.
Hours of work
This position works 35 hours per week, scheduled by the supervisor between 8:00am – 5:00pm, Monday to Friday and in accordance with the collective agreement. Hours of work are subject to change to meet operational requirements.
Advertisement expiration date
To apply, submit your candidate profile and application through cityONE Careers, prior to December 11, 2025.
Accommodation needs and protection of privacy
The City of Cambridge recognizes and appreciates diversity and inclusion enhances our public value commitment.
We strive to create an accessible and inclusive experience and encourage all qualified people to apply, including and especially people from equity-deserving groups. Qualified applicants will receive consideration for employment with honour and respect toward their individual dimensions of diversity.
We strive to remove barriers that may prevent qualified applicants from fully participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Contact HRServices@Cambridge.ca to make your needs known in advance.
Personal information collected in relation to the recruitment process is collected under the authority outlined in the Municipal Freedom of Information and Protection of Privacy Act and used solely to determine eligibility for employment with the City of Cambridge only.
About City of Cambridge Ontario
The City of Cambridge is one of the fastest growing areas in Canada. It is strategically located astride highway 401 in Southwestern Ontario, part of Canada’s Technology Triangle. In 2010, the population was over 130,000 people with a multicultural mix and a strong foundation of support services. Cambridge has a diverse economic base with leading industries in manufacturing, automotive, high technology, pharmaceutical, business and financial services and hospitality/retail. It’s about choice, options and value when you become part of the community.
You meet the nicest people in Cambridge. It’s a place that understands all about coming together. There is so much more to Cambridge than the beautiful lands created at the convergence of two rivers or its logistically perfect location in the heart of Ontario’s economic corridor. Cambridge is the coming together of people from diverse, close-knit and proud communities. The people of Cambridge ‘do the right thing’ by respecting history, family values, a sound work ethic, the arts, environment and advancement. A young city, Cambridge is a master of balancing the excitement and promise of the new with the historical significance and stability of the old. A place where coming together is just the start. Uniting together is what sets Cambridge apart. Undiscovered–Cambridge families and entrepreneurs get more for less, and sacrifice nothing.
See our Social Media Terms of Use: http://bit.ly/3GGn6rl