Customer Success Manager – Calgary, Canada
Top Benefits
About the role
Freepik is scaling fast, and exceptional customer experience is non-negotiable. We're hiring a Customer Success Manager (CSM) to drive adoption, retention, and growth across our enterprise portfolio. You’ll be the cornerstone of customer advocacy, shaping a customer-obsessed culture that accelerates business outcomes and maximizes customer ROI.
📍 Location: Calgary, Canada
What You'll Do:
-Own Customer Outcomes: Drive adoption, maximize ROI, and proactively manage the end-to-end renewal process, ensuring timely renewals and addressing any retention risks. -Voice of the Customer: Distill customer insights to influence product roadmaps, partnership strategies, and executive decisions, becoming indispensable to both our customers and internal stakeholders. -Build Scalable Systems: Design and implement robust customer success frameworks, playbooks, and automated systems (CRM, renewal forecasting, and analytics dashboards) from scratch to efficiently handle high-volume engagements. -Data-Driven Performance: Continuously analyze key metrics and customer health indicators to identify risks early and prioritize strategic interventions. -Strategic Thought Partner: Collaborate directly with leadership, sales, product, and engineering teams to proactively identify growth opportunities, operational improvements, and competitive advantages.
Key Metrics for Success:
-Net Revenue Retention: Drive expansion, upsells, and renewals to consistently exceed 100% net revenue retention.
- Own renewal forecasting and expansion identification in partnership with Sales, contributing directly to revenue outcomes. -Customer Adoption & Engagement: Ensure high utilization rates through proactive success strategies and ongoing training. -Customer Satisfaction & Advocacy: Achieve and sustain industry-leading NPS and customer referrals. -Operational Efficiency: Implement repeatable success processes and automated touchpoints, ensuring scalability without sacrificing personalized customer engagement.
What You Bring:
- Proven success managing enterprise-level customer success or account management (SaaS, AI, Creative Tech).
- Track record of driving measurable customer outcomes, revenue growth, and retention.
- Experience building customer success operations from the ground up, comfortable with ambiguity, and thrives on execution.
- Analytical rigor; proficient in CRM and analytics tools (Salesforce, Slack, ChatGPT, Claude, Google, etc.).
- Technical comfort; familiarity with AI or technical product onboarding preferred.
- Agility and creativity; ability to adapt quickly in a dynamic, rapidly evolving environment.
Why Join Freepik AI?
You'll shape our customer success strategy from day one, joining a bold, growth-focused leadership team where your impact on enterprise success is clear and measurable. We embrace adaptability, creativity, and continuous improvement, providing a vibrant and supportive culture where innovation thrives.
What We Offer
- Remote work model with frequent business travel.
- Competitive base salary + performance-based incentives
- Equity participation in a growing creative technology company
- Professional development opportunities and clear growth paths
- Private health insurance
- 23 vacation days + December 24th and 31st off
- Day off on your birthday
- Flexible schedule and supportive work environment
- Continuous learning opportunities
- Certified Great Place to Work — 93% of our employees say Freepik is an amazing workplace!
🌈 Diversity & Inclusion
At Freepik Company, we celebrate creativity and diversity. We’re committed to providing equal opportunities regardless of gender, orientation, skin color, age, religion, or any other non-professional factor — ensuring fairness and inclusion in every step of our selection process.
Ready to redefine enterprise customer success? Apply now.
About Freepik
Freepik | The AI creative suite for professionals
Freepik is a leading AI-powered creative suite that combines advanced generative AI tools with 250M+ top-quality stock assets to streamline high-quality content creation.
With over 100 million users and nearly 800,000 subscribers, Freepik is at the forefront of AI-driven design and content production. The Freepik AI Suite provides intuitive, professional-grade AI tools that enhance efficiency while maintaining the highest standards of quality.
Freepik AI Suite lets you take control of your creative projects from generation to editing images, videos, and audio with AI-powered tools for professionals:
🔹 AI Image Generator – Featuring advanced models like Flux and Mystic 🔹 AI Video Generator – Create next-level AI videos with 6+ AI modes 🔹 Magnific Upscaler – Enhance image resolution with precision 🔹 Retouch – Refine details and perfect your visuals 🔹 Custom Characters & Styles – Bring consistency to your projects
Trusted by 600,000+ creative professionals, design teams, and marketers, Freepik serves industries including design, photography, architecture, advertising, and filmmaking. Our AI-driven approach ensures a seamless workflow while enabling scalable, high-quality content production.
Headquartered in Malaga and San Francisco, Freepik continues to lead innovation in generative AI for creative industries. By combining cutting-edge AI with the best-in-class stock content library, we are redefining digital content creation and shaping the future of AI-driven creativity.
Explore www.freepik.com
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Customer Success Manager – Calgary, Canada
Top Benefits
About the role
Freepik is scaling fast, and exceptional customer experience is non-negotiable. We're hiring a Customer Success Manager (CSM) to drive adoption, retention, and growth across our enterprise portfolio. You’ll be the cornerstone of customer advocacy, shaping a customer-obsessed culture that accelerates business outcomes and maximizes customer ROI.
📍 Location: Calgary, Canada
What You'll Do:
-Own Customer Outcomes: Drive adoption, maximize ROI, and proactively manage the end-to-end renewal process, ensuring timely renewals and addressing any retention risks. -Voice of the Customer: Distill customer insights to influence product roadmaps, partnership strategies, and executive decisions, becoming indispensable to both our customers and internal stakeholders. -Build Scalable Systems: Design and implement robust customer success frameworks, playbooks, and automated systems (CRM, renewal forecasting, and analytics dashboards) from scratch to efficiently handle high-volume engagements. -Data-Driven Performance: Continuously analyze key metrics and customer health indicators to identify risks early and prioritize strategic interventions. -Strategic Thought Partner: Collaborate directly with leadership, sales, product, and engineering teams to proactively identify growth opportunities, operational improvements, and competitive advantages.
Key Metrics for Success:
-Net Revenue Retention: Drive expansion, upsells, and renewals to consistently exceed 100% net revenue retention.
- Own renewal forecasting and expansion identification in partnership with Sales, contributing directly to revenue outcomes. -Customer Adoption & Engagement: Ensure high utilization rates through proactive success strategies and ongoing training. -Customer Satisfaction & Advocacy: Achieve and sustain industry-leading NPS and customer referrals. -Operational Efficiency: Implement repeatable success processes and automated touchpoints, ensuring scalability without sacrificing personalized customer engagement.
What You Bring:
- Proven success managing enterprise-level customer success or account management (SaaS, AI, Creative Tech).
- Track record of driving measurable customer outcomes, revenue growth, and retention.
- Experience building customer success operations from the ground up, comfortable with ambiguity, and thrives on execution.
- Analytical rigor; proficient in CRM and analytics tools (Salesforce, Slack, ChatGPT, Claude, Google, etc.).
- Technical comfort; familiarity with AI or technical product onboarding preferred.
- Agility and creativity; ability to adapt quickly in a dynamic, rapidly evolving environment.
Why Join Freepik AI?
You'll shape our customer success strategy from day one, joining a bold, growth-focused leadership team where your impact on enterprise success is clear and measurable. We embrace adaptability, creativity, and continuous improvement, providing a vibrant and supportive culture where innovation thrives.
What We Offer
- Remote work model with frequent business travel.
- Competitive base salary + performance-based incentives
- Equity participation in a growing creative technology company
- Professional development opportunities and clear growth paths
- Private health insurance
- 23 vacation days + December 24th and 31st off
- Day off on your birthday
- Flexible schedule and supportive work environment
- Continuous learning opportunities
- Certified Great Place to Work — 93% of our employees say Freepik is an amazing workplace!
🌈 Diversity & Inclusion
At Freepik Company, we celebrate creativity and diversity. We’re committed to providing equal opportunities regardless of gender, orientation, skin color, age, religion, or any other non-professional factor — ensuring fairness and inclusion in every step of our selection process.
Ready to redefine enterprise customer success? Apply now.
About Freepik
Freepik | The AI creative suite for professionals
Freepik is a leading AI-powered creative suite that combines advanced generative AI tools with 250M+ top-quality stock assets to streamline high-quality content creation.
With over 100 million users and nearly 800,000 subscribers, Freepik is at the forefront of AI-driven design and content production. The Freepik AI Suite provides intuitive, professional-grade AI tools that enhance efficiency while maintaining the highest standards of quality.
Freepik AI Suite lets you take control of your creative projects from generation to editing images, videos, and audio with AI-powered tools for professionals:
🔹 AI Image Generator – Featuring advanced models like Flux and Mystic 🔹 AI Video Generator – Create next-level AI videos with 6+ AI modes 🔹 Magnific Upscaler – Enhance image resolution with precision 🔹 Retouch – Refine details and perfect your visuals 🔹 Custom Characters & Styles – Bring consistency to your projects
Trusted by 600,000+ creative professionals, design teams, and marketers, Freepik serves industries including design, photography, architecture, advertising, and filmmaking. Our AI-driven approach ensures a seamless workflow while enabling scalable, high-quality content production.
Headquartered in Malaga and San Francisco, Freepik continues to lead innovation in generative AI for creative industries. By combining cutting-edge AI with the best-in-class stock content library, we are redefining digital content creation and shaping the future of AI-driven creativity.
Explore www.freepik.com