Supervisor - Customer Service
About the role
Branch
Community Services
Position Type
USW1-1937
Salary
$34.75 per hour
Hours Per Week
40
Employment Type
Permanent Full-Time
Competition Type
Internal/External Posting
Date posted
October 16, 2025
We are accepting applications for a permanent full-time Supervisor- Customer Service to join our Community Services team. The Supervisor-Recreation Operations is responsible for leading a team of unionized staff to achieve excellence in customer service and administration within the Comox Valley Regional District’s Sports and Aquatic Centres. Reporting to the Manager of Recreation Administration, the primary responsibilities of this role include:
Scheduling, supervising, training, mentoring and providing day-to-day direction to customer service staff;
Supporting the Administration Coordinator with daily cash reconciliation and preparation of bank deposits;
Coordinating the production of print materials such as the recreation guide, brochures, posters, and other publications in accordance with corporate branding standards;
Assisting the Manager of Recreation Administration with implementation of customer service programs and ensuring performance standards are met;
Administering the PLAY Program;
Serving as a resource to Customer Service Representatives for the PerfectMind software program;
Responding to routine inquiries, providing assistance to patrons, and resolving the more serious complaints from the public which have escalated beyond the level of other staff;
Performing the same duties as Customer Service Representatives as needed;
Tracking, preparing, and maintaining a variety of records and statistics on programs and services;
Performing opening and closing procedures for the Comox Valley Sports and Aquatic Centres;
Maintaining a cooperative and positive relationship with the public,
Enforcing facility rules consistently, tactfully, safely, and promptly.
Our ideal candidate is:
A proven leader who promotes teamwork and cooperation with a minimum of three years of directly related experience in a similar capacity overseeing daily activities of unionized staff;
Experienced in scheduling, training, mentoring, and directing the work of others with related supervisory skills training;
A respectful communicator with a professional, courteous approach to customer service and advanced conflict resolution skills;
Able to effectively balance competing priorities in a busy, fast-paced environment;
Educated with a high school diploma (or equivalent) and a certificate in office or business administration, or a closely related discipline;
An advanced user of Microsoft Office Suite and other applications related to the work such as PerfectMind software; Adobe Creative Suite including InDesign, Photoshop and Illustrator, and SharePoint, with a minimum of three months of experience in producing promotional materials;
Detail oriented and able to keep accurate and complete records;
Current in general office practices and procedures;
Familiar with Comox Valley Regional District and Comox Valley Sports and Aquatic Centre policies and procedures, department facilities, programs, services, and schedules;
Able to effectively respond to emergency situations when required.
A valid BC Class 5 driver’s license is required for this role. Successful candidates will be required to consent to a Canadian Criminal Record Check, including vulnerable sector search.
This is a USW Local 1-1937 position with a current wage rate of $34.75 per hour.
To review the complete job description and to apply go to www.comoxvalleyrd.ca/jobs.
The closing date for this position is October 30, 2025 at 3:00 pm. Applications for available positions with the CVRD must be received prior to the indicated closing date and time. We appreciate all applications; however, only short-listed candidates will be contacted. If your application is shortlisted, you will be contacted in a timely manner to arrange an interview. Virtual or in-person interviews are available.
The CVRD respectfully acknowledges the land on which it operates is on the unceded traditional territory of the K’ómoks First Nation, the traditional keepers of this land.
The CVRD is committed to providing a safe, respectful and inclusive work environment. We celebrate diversity and welcome applications from all qualified candidates.
About Comox Valley Regional District
The Comox Valley Regional District is a partnership of three electoral areas and three municipalities providing sustainable services for residents and visitors to the area. The local governments work collaboratively on services for the benefit of those living and visiting the diverse urban and rural areas of the Comox Valley.
The geography of the CVRD includes rural agricultural, vibrant urban, meandering coastline and dramatic mountains.
The CVRD covers an area of 2,425 square kilometres, of which 1,725 square kilometres is land (the remainder is water), and serves a population of 63,538 according to the 2011 Census.
Our borders extend from Cook Creek in the south to the Oyster River in the north, west to Strathcona Park, and east to take in Denman and Hornby Islands.
From watershed protection and water treatment solutions to the completion of the new Hornby Island fire hall, the projects occurring in our region are creating a more sustainable, livable community for all our residents to enjoy.
Supervisor - Customer Service
About the role
Branch
Community Services
Position Type
USW1-1937
Salary
$34.75 per hour
Hours Per Week
40
Employment Type
Permanent Full-Time
Competition Type
Internal/External Posting
Date posted
October 16, 2025
We are accepting applications for a permanent full-time Supervisor- Customer Service to join our Community Services team. The Supervisor-Recreation Operations is responsible for leading a team of unionized staff to achieve excellence in customer service and administration within the Comox Valley Regional District’s Sports and Aquatic Centres. Reporting to the Manager of Recreation Administration, the primary responsibilities of this role include:
Scheduling, supervising, training, mentoring and providing day-to-day direction to customer service staff;
Supporting the Administration Coordinator with daily cash reconciliation and preparation of bank deposits;
Coordinating the production of print materials such as the recreation guide, brochures, posters, and other publications in accordance with corporate branding standards;
Assisting the Manager of Recreation Administration with implementation of customer service programs and ensuring performance standards are met;
Administering the PLAY Program;
Serving as a resource to Customer Service Representatives for the PerfectMind software program;
Responding to routine inquiries, providing assistance to patrons, and resolving the more serious complaints from the public which have escalated beyond the level of other staff;
Performing the same duties as Customer Service Representatives as needed;
Tracking, preparing, and maintaining a variety of records and statistics on programs and services;
Performing opening and closing procedures for the Comox Valley Sports and Aquatic Centres;
Maintaining a cooperative and positive relationship with the public,
Enforcing facility rules consistently, tactfully, safely, and promptly.
Our ideal candidate is:
A proven leader who promotes teamwork and cooperation with a minimum of three years of directly related experience in a similar capacity overseeing daily activities of unionized staff;
Experienced in scheduling, training, mentoring, and directing the work of others with related supervisory skills training;
A respectful communicator with a professional, courteous approach to customer service and advanced conflict resolution skills;
Able to effectively balance competing priorities in a busy, fast-paced environment;
Educated with a high school diploma (or equivalent) and a certificate in office or business administration, or a closely related discipline;
An advanced user of Microsoft Office Suite and other applications related to the work such as PerfectMind software; Adobe Creative Suite including InDesign, Photoshop and Illustrator, and SharePoint, with a minimum of three months of experience in producing promotional materials;
Detail oriented and able to keep accurate and complete records;
Current in general office practices and procedures;
Familiar with Comox Valley Regional District and Comox Valley Sports and Aquatic Centre policies and procedures, department facilities, programs, services, and schedules;
Able to effectively respond to emergency situations when required.
A valid BC Class 5 driver’s license is required for this role. Successful candidates will be required to consent to a Canadian Criminal Record Check, including vulnerable sector search.
This is a USW Local 1-1937 position with a current wage rate of $34.75 per hour.
To review the complete job description and to apply go to www.comoxvalleyrd.ca/jobs.
The closing date for this position is October 30, 2025 at 3:00 pm. Applications for available positions with the CVRD must be received prior to the indicated closing date and time. We appreciate all applications; however, only short-listed candidates will be contacted. If your application is shortlisted, you will be contacted in a timely manner to arrange an interview. Virtual or in-person interviews are available.
The CVRD respectfully acknowledges the land on which it operates is on the unceded traditional territory of the K’ómoks First Nation, the traditional keepers of this land.
The CVRD is committed to providing a safe, respectful and inclusive work environment. We celebrate diversity and welcome applications from all qualified candidates.
About Comox Valley Regional District
The Comox Valley Regional District is a partnership of three electoral areas and three municipalities providing sustainable services for residents and visitors to the area. The local governments work collaboratively on services for the benefit of those living and visiting the diverse urban and rural areas of the Comox Valley.
The geography of the CVRD includes rural agricultural, vibrant urban, meandering coastline and dramatic mountains.
The CVRD covers an area of 2,425 square kilometres, of which 1,725 square kilometres is land (the remainder is water), and serves a population of 63,538 according to the 2011 Census.
Our borders extend from Cook Creek in the south to the Oyster River in the north, west to Strathcona Park, and east to take in Denman and Hornby Islands.
From watershed protection and water treatment solutions to the completion of the new Hornby Island fire hall, the projects occurring in our region are creating a more sustainable, livable community for all our residents to enjoy.