Department: Customer Care

Location: Vancouver

Compensation: $23.50 / hour

Description Hey, we’re Article 👋. Since 2013, we've been creating remarkably better furniture experiences one sofa at a time. As a Customer Care Associate, you’re the face of Article, making every customer interaction a delightful one.

We’re hiring 8x Casual Customer Care Associates, starting **March 9th, 2026.

Location** Remote-based in Canada (from the comfort of your home).

Schedule Our Customer Care Centre Operates

• Mon to Fri 6:00 a.m. to 7:00 p.m. PST
• Sat to Sun 7:00 a.m. to 7:00 p.m. PST

Schedules are provided at least two weeks in advance and are set in Pacific Time (PST) for all associates across Canada.

This role is primarily scheduled between 9:00 a.m. to 5:00 p.m. PST, with a rotating late shift every 3 weeks from 11:00 a.m. to 7:00 p.m. PST . Late shifts are part of a regular rotation and will be assigned outside of the rotation based on business needs.

As this role is open to candidates across Canada, all schedules are set in Pacific Time (PST).

This role requires consistent availability and is not suited to candidates seeking ad-hoc or occasional scheduling.

Training Schedule You'll Complete Two Weeks Of Full-time, Paid Training

• March 9 to March 20, 2026
• Monday to Friday, 8:00 a.m. to 4:00 p.m. PST.

Full attendance is required for training.

Holiday Blackout For the first 6 weeks of employment, time off cannot be booked

• March 9th to April 19th, 2026

Equipment provided We’ll Set You Up With Everything You Need

• Laptop
• Second monitor
• Keyboard
• Mouse
• Headset

What to expect as a Casual Associate

• After training, you’ll support weekend coverage (Friday–Sunday), with available weekday shifts
• You’ll start with 5 shifts per week
• Shifts may fluctuate between 3 and 5 shifts per week based on business needs
• Additional shifts may be available depending on availability and demand

Compensation & Perks

• $23.50 per hour + 4% vacation pay
• 25% discount on all Article furniture

Want to learn more from the people doing the job? Click this Link (https://youtu.be/UIDxuVqOtJ8) What You'll Do Our Customer Care team delivers a remarkably better customer experience across phone, email, live chat, and other channels. You’ll work independently to resolve customer needs while building real, human connections. Every interaction you handle helps shape how customers experience the Article brand.

• Respond to customer inquiries via phone, chat, and email, with a customer-focused mindset
• Maintain an in-depth knowledge of Article products and programs to assist customers with product inquiries and style input
• Prioritize customer experience by taking opportunities to build meaningful connections with our customers; adapt approach according to customer needs and motivations
• Assist customers through the pre-purchase journey, offering guidance that helps customers feel ready to buy
• Assist customers with processing order changes, exchanges, replacements, and returns requests with a sense of urgency
• Collaborate with internal teams( Logistics, QA etc.) to ensure quick and effective resolution of customer issues
• Participate in special projects, task teams and perform other duties as required

Get To Know Our Team We are a collaborative team of over 35 full-time, part-time, and casual associates across Canada. We work closely with teams like Logistics, eComm, Creative, and Product to create a smooth, end-to-end customer experience.

When you join, you’ll get clear expectations, regular feedback, and hands-on support from your Customer Care Team Leader to help you grow and succeed.

Who You Are Who You Are:

• Based in Canada and legally able to work here
• Able to complete a criminal background check
• Set up with stable internet (minimum 30 Mbps; 50+ preferred)
• Bring previous call center or contact center experience
• Have pre-sales experience and enjoy helping customers before they buy

How You Show Up for Customers:

• You lead with a customer-first mindset and care about getting things right
• You communicate warmly and clearly, especially over the phone
• You stay calm under pressure and can de-escalate tense situations with empathy and practical solutions

How You Work:

• You adapt quickly, take on challenges, and learn new things as you go
• You’re comfortable with accountability, quality expectations, and performance goals
• You can switch smoothly between calls, emails, and live chat throughout the day

Tools & Tech

• You’re tech-savvy and can juggle multiple systems at once
• You’re comfortable using Slack, Google Workspace, and internal ERP/CRM-style tools

#INDARTICLECC

Interview Schedule Hiring Timeline

• Phone screens (Talent Acquisition): February 9 to 13, 2026
• Video interviews (Customer Care Leads): February 16 to 19, 2026
• Hiring decisions shared: February 20, 2026
• First day: March 9, 2026

Training & Availability requirements

• Training: March 9 to 20, 2026
• Vacation blackout period: March 9 to April 19, 2026

Artificial Intelligence (AI) In Hiring At Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around Artificial Intelligence in Hiring and what we expect from you.

From us, you can expect that humans make hiring decisions.

Criminal Background Checks Having a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted.

The decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an "individualized assessment"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.

Work Authorization Unless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship.

For US-based roles, Article participates in E-Verify

Be Aware Of Scam Jobs/ Recruitment Fraud Click here for more information on Scam Jobs . If you receive a suspicious message or job offer claiming to be from Article, please do not engage. Forward the message to careers@article.com so we can investigate.

Equal Opportunity Statement At Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.

Accommodations Reasonable accommodations are related to a disability or another protected characteristic. Applicants can also request accommodation at any stage of the recruitment process by notifying the hiring team or emailing ta.accommodation@article.com. This email is dedicated to accommodation requests only—non-related messages will not receive a response.