Position Purpose and Summary

The Administrative Assistant for Student Life coordinates services that are offered to students, staff and faculty through the Student Life Office and provides administrative support for the staff of Student Life, as well as support for the Service Hub for walk-in requests.

Key areas of Accountability

• Administrative and Operational Support
• Serve as the first point of contact for students, staff, faculty and guests of the University to greet, direct or give support for whatever their needs are.
• Serve as a Customer Service/ Service Hub expert for the campus. This would include keeping up with all the processes (help desk, housing applications, financial aid, Grad audits, etc) that other departments across campus are in charge of and knowing how to connect students, staff or guests to those services either electronically or in person.
• Coordinate between the event approval process (approving or declining events), booking the rooms or specific areas for events and for student, staff and faculty events and meetings.
• Provide administrative support for all of Student Life staff, including:
  • Booking staff meetings
  • Student leadership support
  • Answering phones
  • Distributing mail
  • Responding to e-mail inquiries
  • Collecting of keys.
• Maintain office supplies needed for the functioning of the Student Life Office – including ordering office supplies for the division, driving reimbursements, keys, paper orders, etc.

Key Interactions

Key Internal Departments / Teams Interaction: Student Life departments/ service hub departments

Reports:

Direct: None

Indirect: None

Reports to: Executive Assistant to the VP of Student Life

Job Standards and Requirements

Education and Certifications: Bachelor’s Degree preferred. Grade 12 and significant experience will be considered.

Experience: 2 – 3 years of related experience required. Experience in a higher education institution preferred.

Knowledge: Bachelor’s Degree preferred. Grade 12 and significant experience will be considered.

Skills:

• Excellent interpersonal and communication skills with a client-centered and service-oriented approach.
• Excellent, grammatically correct 45 wpm
• Knowledge of Microsoft office Suite
• A high capacity for planning, organizing, prioritizing, and implementing a large volume of work that meets required timelines and deadlines.
• Cheerful and efficient while interacting with a large variety of staff, students, faculty, and visitors.
• Superior ability to work under pressure while handling a multitude of interruptions and tasks
• Strong organizational skills, attention to detail, and ability to manage multiple tasks at the same time.

Personal:

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Affirm and support TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation, integrity, focused. A winsome personality with a positive and friendly attitude.

Servant-Leader Way of Life: Act in a manner that exemplifies Jesus Christ in all on and off-campus contacts, thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

The statements above describe the general tasks performed by the employee in this role.

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at the discretion of the supervisor to meet institutional requirements either orally or in writing.

Benefits Of Working at TWU:

• A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
• Annual statutory holidays (14) with generous vacation accruement.
• Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
• Torch tuition scholarship for dependents of eligible employees attending TWU.
• Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
• Subsidized meals at the main cafeteria.
• Discounts and perks for the on-site Trinity Western Outfitters Campus Store and coffee shops, as well as shops and restaurants in Fort Langley.
• Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).
• Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
• Free employee parking on campus.
• Special community events throughout the year.
• Employee and Family Assistance Plan (EFAP).
• A positive Christian fellowship environment.

Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.

We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact People & Culture.

Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.