Account Service Representative
Top Benefits
About the role
Job Description
** WHAT IS THE OPPORTUNITY? **
As an Account Services Representative, will be responsible for processing routine data entry and on-line input of transactions, using basic understanding of products and processes in a production environment. Activities may also be dependent tasks or practical applications with emphasis on throughput, accuracy and production. This role is not sales oriented. The hours of operation are Monday to Friday, from 6:00 am to 7:00pm.
WHAT WILL YOU DO?
- Provides consistent service within established Client Service Commitments established for each department.
- Ensures all documents are examined for completeness and accuracy and takes appropriate steps to correct for client.
- Identifies and recommends solutions to recurring errors and servicing gaps to Team Leader.
- Employees understand and accept change as it relates to their role and commitment to client fulfillment.
- Exercises due diligence in following operational risk policies, procedures, standards and guidelines.
- Ensures all authorities (SECAF, Delegated Authorities, Anti Money Laundering, Systems access etc) are adhered to, reviewed and understood.
- Employee takes personal accountability for high achievement; actively participates in coaching opportunities and learning opportunities to improve their individual and team contribution.
- Demonstrate six Principles of Problem Resolution: (Assume the client is right, take ownership, Demonstrate concern, Apologize sincerely, solve the problem, Go the extra mile).
WHAT DO YOU NEED TO SUCCEED?
Must have:
- Be able to lift 30 pounds
- You would need to be available 6 days a week; working a variety of shifts from between 7:00 am - 6:00 pm
- Position is required to cover vacation and peak volumes (for us the weeks of Christmas and summer, May thru Sept)
- Ability to work on tight timelines and high volumes of work in production environment
- Numeric keyboard skills is a must
Nice-to-have :
- Achievement Motivation
- Cash Handling Experience
- Team Player
WHAT'S IN IT FOR YOU?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-post
Job Skills
Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
190 E 4 AVE:VANCOUVER
City:
Vancouver
Country:
Canada
Work hours/week:
0
Employment Type:
Part time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Casual
Pay Type:
Salaried
Posted Date:
2025-09-03
Application Deadline:
2025-09-19
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Account Service Representative
Top Benefits
About the role
Job Description
** WHAT IS THE OPPORTUNITY? **
As an Account Services Representative, will be responsible for processing routine data entry and on-line input of transactions, using basic understanding of products and processes in a production environment. Activities may also be dependent tasks or practical applications with emphasis on throughput, accuracy and production. This role is not sales oriented. The hours of operation are Monday to Friday, from 6:00 am to 7:00pm.
WHAT WILL YOU DO?
- Provides consistent service within established Client Service Commitments established for each department.
- Ensures all documents are examined for completeness and accuracy and takes appropriate steps to correct for client.
- Identifies and recommends solutions to recurring errors and servicing gaps to Team Leader.
- Employees understand and accept change as it relates to their role and commitment to client fulfillment.
- Exercises due diligence in following operational risk policies, procedures, standards and guidelines.
- Ensures all authorities (SECAF, Delegated Authorities, Anti Money Laundering, Systems access etc) are adhered to, reviewed and understood.
- Employee takes personal accountability for high achievement; actively participates in coaching opportunities and learning opportunities to improve their individual and team contribution.
- Demonstrate six Principles of Problem Resolution: (Assume the client is right, take ownership, Demonstrate concern, Apologize sincerely, solve the problem, Go the extra mile).
WHAT DO YOU NEED TO SUCCEED?
Must have:
- Be able to lift 30 pounds
- You would need to be available 6 days a week; working a variety of shifts from between 7:00 am - 6:00 pm
- Position is required to cover vacation and peak volumes (for us the weeks of Christmas and summer, May thru Sept)
- Ability to work on tight timelines and high volumes of work in production environment
- Numeric keyboard skills is a must
Nice-to-have :
- Achievement Motivation
- Cash Handling Experience
- Team Player
WHAT'S IN IT FOR YOU?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-post
Job Skills
Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
190 E 4 AVE:VANCOUVER
City:
Vancouver
Country:
Canada
Work hours/week:
0
Employment Type:
Part time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Casual
Pay Type:
Salaried
Posted Date:
2025-09-03
Application Deadline:
2025-09-19
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.