Call Centre Booking Agent - Vancouver
Top Benefits
About the role
Transdev Canada is hiring a Call Centre Casual Booking Agent for our Cloverdale location.
You will be responsible for communicating with drivers, staff, and passengers while maintaining a high standard of safety, ensuring all interactions and bookings prioritize the well-being of everyone involved.
Your role
Communicate with drivers, passengers and staff via radio or other required communication devices in the English language. Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff as appropriate. Utilize the Trapeze PASS program. Assign trips to appropriate routes. Arrange for alternate or auxiliary transportation as required. Track and record daily driver/route activities including daily trip edit. Respond to customer, passenger and vehicle incidents. Communicate with operations staff regarding scheduling or passenger issues. Process live same-day trip changes as required. Complete daily dispatch paperwork to include dispatch logs, mileage reports, road call reports and other required reporting as needed. Troubleshoot problems with drivers, reservations information and trip assignments. Open and/or close facility as per First Transit policy, depending upon work shift. Other related duties as required.
The perks
Competitive hourly pay of $35.63. A clean and positive work environment. Career advancement opportunities due to a strong presence across North America. The ability to have a positive social impact by operating sustainable mobility solutions. Join a Group committed to encouraging diversity and employee development.
Your profile
You have one year of recent experience with dispatching and/or driving (preferred). You have strong knowledge of Vancouver area, surrounding municipalities and local neighborhoods (preferred). You possess the ability to read, write and speak English. You have the ablitiy to communicate effectively and work with all departments and staff. You are capable of working independently within a team environment. You possess the ability to deal politely with the public. You are able to plan ahead and schedule work. You have the ability to anticipate problems, delegate tasks and make decisions under pressure. You can concentrate and focus on duties in busy and noisy environments.
Your location
This is a casual, unionized position located in Cloverdale, BC. Pre-scheduled based on seniority. Casual availability. Possibility of 3-4 shifts per week, 8 hours. Call in day of shifts.
Your Testing Process
You will be required to complete three computer-based tests assessing your proficiency in :
the Microsoft Office Suite and your knowledge of the Vancouver Mainland area; your logical and analytical skills; a personality assessment.
Duration for those tests is 1 hour, followed with CRC.
Join an international Group strongly rooted in the communities
Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.
Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.
In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.
And what about you? What drives you?
About Transdev Canada
Transdev est un chef de file du transport collectif au Canada. Son expertise repose sur de nombreux savoir-faire complémentaires comme la gestion de réseaux de transport en commun, le montage et la conduite de grands projets ou les services aux passagers.
Transdev Canada est un leader du transport multimodal pancanadien avec plus de 5000 employés qui fournissent des services de transport en commun urbains, suburbains, interurbains, scolaire, ferroviaire, adapté, médical, à la demande etc. Avec plus de 50 ans d’expérience et plus 3500 véhicules sur la route, nous sommes l’intégrateur de mobilités qui permet à chacun de se déplacer chaque jour grâce à des solutions sûres, efficaces et innovantes au service du bien commun.
Depuis sa création, le groupe Transdev connaît une croissance constante et forte en Europe, en Amérique du Nord et dans le monde. /// Transdev is a leader in public transit in Canada. Its expertise is based on a number of complementary fields, such as public transit system management, major project development and management, and passenger services.
Transdev Canada is a leader in multimodal transportation across Canada, with more than 5,000 employees providing urban, suburban, intercity, school, rail, paratransit, medical and on-demand transit services. With over 50 years' experience and more than 3,500 vehicles on the road, we are the mobility integrator that enables everyone to get around every day, thanks to safe, reliable and innovative solutions that serve the common good.
Since its creation, the Transdev group has experienced constant, strong growth in Europe, North America and around the world.
Similar Jobs
Call Centre Booking Agent - Vancouver
Top Benefits
About the role
Transdev Canada is hiring a Call Centre Casual Booking Agent for our Cloverdale location.
You will be responsible for communicating with drivers, staff, and passengers while maintaining a high standard of safety, ensuring all interactions and bookings prioritize the well-being of everyone involved.
Your role
Communicate with drivers, passengers and staff via radio or other required communication devices in the English language. Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff as appropriate. Utilize the Trapeze PASS program. Assign trips to appropriate routes. Arrange for alternate or auxiliary transportation as required. Track and record daily driver/route activities including daily trip edit. Respond to customer, passenger and vehicle incidents. Communicate with operations staff regarding scheduling or passenger issues. Process live same-day trip changes as required. Complete daily dispatch paperwork to include dispatch logs, mileage reports, road call reports and other required reporting as needed. Troubleshoot problems with drivers, reservations information and trip assignments. Open and/or close facility as per First Transit policy, depending upon work shift. Other related duties as required.
The perks
Competitive hourly pay of $35.63. A clean and positive work environment. Career advancement opportunities due to a strong presence across North America. The ability to have a positive social impact by operating sustainable mobility solutions. Join a Group committed to encouraging diversity and employee development.
Your profile
You have one year of recent experience with dispatching and/or driving (preferred). You have strong knowledge of Vancouver area, surrounding municipalities and local neighborhoods (preferred). You possess the ability to read, write and speak English. You have the ablitiy to communicate effectively and work with all departments and staff. You are capable of working independently within a team environment. You possess the ability to deal politely with the public. You are able to plan ahead and schedule work. You have the ability to anticipate problems, delegate tasks and make decisions under pressure. You can concentrate and focus on duties in busy and noisy environments.
Your location
This is a casual, unionized position located in Cloverdale, BC. Pre-scheduled based on seniority. Casual availability. Possibility of 3-4 shifts per week, 8 hours. Call in day of shifts.
Your Testing Process
You will be required to complete three computer-based tests assessing your proficiency in :
the Microsoft Office Suite and your knowledge of the Vancouver Mainland area; your logical and analytical skills; a personality assessment.
Duration for those tests is 1 hour, followed with CRC.
Join an international Group strongly rooted in the communities
Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.
Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.
In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.
And what about you? What drives you?
About Transdev Canada
Transdev est un chef de file du transport collectif au Canada. Son expertise repose sur de nombreux savoir-faire complémentaires comme la gestion de réseaux de transport en commun, le montage et la conduite de grands projets ou les services aux passagers.
Transdev Canada est un leader du transport multimodal pancanadien avec plus de 5000 employés qui fournissent des services de transport en commun urbains, suburbains, interurbains, scolaire, ferroviaire, adapté, médical, à la demande etc. Avec plus de 50 ans d’expérience et plus 3500 véhicules sur la route, nous sommes l’intégrateur de mobilités qui permet à chacun de se déplacer chaque jour grâce à des solutions sûres, efficaces et innovantes au service du bien commun.
Depuis sa création, le groupe Transdev connaît une croissance constante et forte en Europe, en Amérique du Nord et dans le monde. /// Transdev is a leader in public transit in Canada. Its expertise is based on a number of complementary fields, such as public transit system management, major project development and management, and passenger services.
Transdev Canada is a leader in multimodal transportation across Canada, with more than 5,000 employees providing urban, suburban, intercity, school, rail, paratransit, medical and on-demand transit services. With over 50 years' experience and more than 3,500 vehicles on the road, we are the mobility integrator that enables everyone to get around every day, thanks to safe, reliable and innovative solutions that serve the common good.
Since its creation, the Transdev group has experienced constant, strong growth in Europe, North America and around the world.