Job Description

This opportunity will allow you to immerse yourself into a diverse product line that covers everything from paving, recycling, to property development, demolition and the list goes on. You will work alongside some of the most helpful and respected coworkers in the business.

The Product Support Coordinator of our Muskoka Bobcat Dealer location will be the first point of contact for our customers, the Technicians, and key coordinator for processing all inbound/outbound parts & attachments being shipped to and from the dealership and key customer facing contact for initiating Bobcat equipment service and repairs.

LOCATION:

Bobcat of Muskoka

KEY ACCOUNTABILITIES:

• Process service work orders, service reports

• Assist in coordination and administration of Customer Service Agreements (CSAs)

• Monitor WIP Reports with Supervisors and Service Advisors aligned to support company objectives within the invoicing process

• Assist other Service Departments with scheduling of maintenance and repairs as required

• Prepare, audit, and invoice service paperwork

• Support and coordinate with product support technicians, sales, and technical support

• Provide excellent customer service from intake to release of equipment, and perform any additional follow up

• Oversee the parts sales process from start to finish

• Communicate with customers on parts status

• Complete special order part requests for customers

• Assess and determine customers’ parts requirements

• Responsible for retrieving required/delivered material and applying required labels/print slips.

• Process incoming parts requisitions

• Process parts transactions in a timely and accurate manner

• Performing visual inspection of incoming and sent parts for accuracy and locating material in order to pick and ship

• Receive, unpack and sort incoming parts, supplies and materials

• Clean and maintain the parts warehouse area

• Listen carefully to customer descriptions and assess the equipment to determine the best repair plan

• Advise the customer on the equipment repairs that you recommend and offer a pricing quote

• Communicate with parts sellers and technicians to make sure everything needed is on hand

• Responsible for work orders that are in process and keeping up to date information

• Provide updates to customers as their work is completed

• Answer detailed questions about services performed and price information

• Maintain customer records by keeping all files organized

• Schedule appointments

• Perform daily duties in a manner conducive to a safe workplace

• Participate in all required Health & Safety training

• Must follow all company safety policies and procedures

WHAT WE OFFER:

• Competitive Wage

• Full benefits + RRSP Matching Program

• Paid vacation + Personal Days

• Annual Boot Allowance

• Opportunities to grow internally, prefer to promote within

BENEFITS:

• Casual Dress

• Paid Time Off

• Company Events

• Extended Health Care

• Vision Care

• Dental Care

• RRSP Matching

• Disability Insurance

• On-site parking

KEY QUALIFICATIONS:

• A minimum of 2 years experience in a Service Counter/Service Writing position within the automotive, truck or construction equipment industries

• Existing Bobcat product knowledge is an asset

• CDK Software experience is an asset

• Experience with audits and invoicing paperwork and structures

• The successful candidate will be motivated, personable and possess excellent communication skills

• Strong interpersonal skills and relationship building capacity

• Ability to effectively prioritize and adapt in a fast-paced environment

• Computer proficiency in Windows and ideally dealership management software

• Proficient with computer technology including MS Suite, Outlook, Internet, Social Media Platforms

• Must be willing and able to work flexible hours during normal business hours in support of the business needs

• Must have a valid Ontario Driver’s License with a clean driver’s report

• Business or Technical associate’s degree, or equivalent experience is preferred

• Ability to create solutions to complex problems

• Strong communication skills, written and verbal, including proper telephone and video etiquette

• Extremely detail-oriented and organized

• Exceptional English language communication skills (written and verbal)

EXPERIENCE:

• Forklift: 1 year (preferred)

• warehouse: 2 years (preferred)

• CDK software: 1 year (preferred)

WORK REMOTELY:

No

CONTACT US:

Interested in becoming part of the team? Send your resume & cover letter to hr@bobcattoronto.com with the position name in the email title.