The Canadian Mental Health Association (CMHA), Ontario is a provincial association, committed to improving services and support for individuals living with mental illnesses and addictions issues, and to the promotion of mental health in Ontario.

Job Summary

The Office Coordinator performs general office coordination services for the CMHA Ontario office, including reception duties and providing general administrative assistance to the office and senior leadership team.

Principle Responsibilities

Administrative, Reception, and Office Support:

• Serve as the primary point of contact for visitors to the 23rd and 26th floors, ensuring a welcoming environment at the CMHA Ontario office.
• Provide reception and greeter services by answering and responding to all incoming calls and info/complaint emails received to the general CMHA, Ontario inbox and redirecting.
• Proactively redirect and coordinate the administration of all client distress and complaint calls, by responding and/or redirecting appropriately to the designated contact individual, service and/or branch, including the CMHA Ontario branch relations lead, CMHA ON branch and/or providing direct contact information for emergency clinical services in the Province of Ontario.
• Perform basic office security duties, including access card administration, mail/couriers, and basic opening and closing procedures.
• Coordinate vendor relationships (e.g., building management, contractors, cleaners, coffee and related supplies, etc.), including ordering general office supplies and verifying invoices.
• Provide administrative support with petty cash management, office supplies and monthly invoice reconciliation.
• Ensure the kitchens, boardrooms, and filing rooms are clean and always organized.
• Arrange regular office mail and courier services and coordinate all deliveries and mailing services for the CMHA Ontario office.
• Facilitate preparation for new hire and off-boarding of employees, including coordinating the new hire arrival by ensuring workspaces, equipment, and welcome materials are in order. Work directly with HR/IT to complete necessary off-boarding and the collection of CMHA Ontario issued equipment and items, via courier or otherwise.
• Schedule and coordinate meetings and events, including arranging catering, preparing necessary materials.
• Monitor workplace safety by identifying and reporting incidents or hazards and monitor compliance.
• Other administrative duties as required.

Skills & Experience

• 2-3 years of office administration or equivalent experience.
• Superior organizational and stakeholder management skills.
• Strong writing and editing abilities.
• Demonstrated track record of taking initiative and acting on opportunity.
• Ability to multi-task and manage time effectively.
• Bilingual in French and English (preferred).

Behavioural Competencies

• Teamwork/Collaboration
• Interpersonal Communication
• Initiative
• Time Management
• Adaptability
• Organizational Commitment

Salary

Hiring Rate: This position pays between $56,875.29 and $58,562.99 per annum, based on a 35-hour work week.

The salary grid for this role ranges between $56,875.29 at Step 1 and $63,936.04 at Step 5. The initial salary offered for this position is anticipated to fall between Step 1 and Step 2 of the salary grid as posted above as the hiring rate.

The successful candidate will be eligible for a comprehensive benefits package that includes pension through HOOPP, life, health, and dental insurance, exclusive paid time-off and opportunities for professional development.

Working Conditions

This is a full-time, regular permanent position working standard office hours (currently 35 hours/week). This position is based in Toronto, Ontario. This position will be responsible for working from the Toronto Office 5-days per week.

This position is also a desk job with extended periods of sitting, reading, telephone/virtual interaction, and working at the computer. This position involves some moderate lifting, shipping, and handling. Attendance at various meetings throughout the workday/workweek will be required; meetings may occur on short notice, depending on the circumstances.

This position is within the OPSEU Bargaining Unit.

As a condition of employment, the successful candidate will be required to maintain and submit proof of full COVID-19 vaccination.

The Canadian Mental Health Association celebrates the value of a diverse workforce that brings professional and lived experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you.

Workplace and candidate accommodation is available at all stages of the recruitment and selection process upon request. To request accommodation, please contact us at accessibility@ontario.cmha.ca.

Deadline to apply:

Please submit a cover letter and resume online via BambooHR by end of day Wednesday, August 20, 2025. We sincerely thank all applicants for their interest.