Automation System Engineer
Top Benefits
About the role
Who We Are:
At Giant Tiger, our mission is simple: help Canadians save more every day. We’re a Canadian institution rooted in our communities and built on 60+ years of success. As part of our store support team, your work directly impacts stores across the country and drives the value that our customers see on the shelves.
We’re looking for people who are passionate about retail and motivated by meaningful work that makes a real impact. This posting represents a current opportunity at Giant Tiger.
Job Title
Automation System Engineer
About This Role:
Workplace Arrangements:
The schedule for this role is a Saturday – Wednesday 7:00 AM – 5:30 PM onsite at our Johnstown Distribution Centre.
What You’ll Be Doing:
-
Monitor health of the system's automated adapters, vertical lifts, and automated robotic vehicles. Ensures respective operational or maintenance teams are notified of issues enabling them to respond quickly to problems and or failures. Ensure all KPI targets are met or exceeded for the department.
-
Responsible for the troubleshooting and application of diagnostic utilities to aid in system troubleshooting. Document and report issues to internal and 3rd party engineering teams and work with them on solutions.
-
Assist in supporting the escalation process with Symbotic customer support teams to ensure quick resolution of software and/or mechanical issues, software updates, or mechanical enhancements. Evaluate documented resolutions and analyze trends for ways to prevent future problems. Perform post-resolution follow-ups when needed.
-
Train and assist operators on overall system including automated adapters, vertical lifts, automated robotic vehicles, warehouse management systems, and any other IT problems. Communicating and documenting technical concepts clearly and concisely to the teams.
-
Complies with all GTW and equipment manufacturer's health and safety policies and procedures. Coordinates and supports, with H&S team, on safety procedures and training for all existing and new equipment that the automation team interacts with.
-
Perform ongoing activities such as backups, OS and application patching, executing various maintenance scripts, and monitoring the system's IT infrastructure
What You’ll Bring:
-
Bachelors degree in Controls, Computer, Automation, Mechanical Engineering or a directly related field or 4 years analyzing large operational datasets or leading continuous improvement initiatives in automated or warehouse environments.
-
Exceptional customer service orientation for 3rd party support teams
-
5 years experience troubleshooting and supporting technical systems or software, either remotely from an office or directly on-site in the field.
-
Strong analytical and problem-solving skills, including the ability to analyze datasets, identify patterns, and determine potential root causes of issues.
-
2 years experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.
-
2 years of experience diagnosing and troubleshooting PLC-based automation systems.
-
2 years experience using SQL with ability to create and/or modify SQL scripts.
-
Good command of Linux shell and scripting
-
Can demonstrate effective and disciplined troubleshooting problem solving methodologies
-
Strong written and oral communication skills
-
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Assets You May Have:
-
2 years + of experience with TCP/IP based networks, protocols and troubleshooting.
-
2 years + of experience with Server and Storage Array hardware and Active Directory
-
2 years + of experience with writing and developing SOPs in a production environment
-
2 years + experience building or modifying graphic user displays
-
2 years + experience in logistics.
-
2 years + experience operating Symbotic adapter cells
-
2 years + experience using Symbotic’s property software, specifically the control center application.
-
Knowledge of warehouse management systems - Manhattan WMS preferred.
Giant Tiger is proud to offer a Total Rewards package designed to support your financial security, health, and career growth. This includes competitive compensation for all employees, as well as retirement savings support and comprehensive well-being benefits for our permanent team members.
Salary
$58,400.00 - $87,600.00
What Giant Tiger Offers:
Competitive Compensation: The salary range for this position is listed above. Giant Tiger will consider factors such as experience, skills and internal equity to ensure you are paid competitively.
Retirement Support: We contribute 6% of your annual base salary to a Deferred Profit Sharing Plan (DPSP) on your behalf, no employee contribution required.
Health Benefits and Paid Time Off: Access to our flexible, cost-shared health and dental benefits (available on hire) and annual paid time off, including personal and vacation days, plus additional paid holiday time between Christmas and New Year’s.
Career Growth: Giant Tiger is committed to developing our people. We promote from within, and many of our leaders started right here. We provide the coaching, training, and support you need to build a long-term career. If you're looking for a place to grow and take on new challenges, you've found it.
Extra Giant Tiger Perks:
- Store Discount,
- Parental leave salary top-up,
- Recognition program that celebrates great work with monetary rewards and other perks,
- Safety first environment.
Location
1 Giant Tiger Blvd, Johnstown, Ontario, K0E 1T1
Job Requisition
JR131135
Giant Tiger is an equal opportunity employer and is committed to fair employment practices.
Are you interested in this position but don’t yet meet all the criteria? We want you to apply anyway!
During our recruitment process we are looking for an incumbent that will not only learn and grow in the role, but also contribute to our diverse, equal and inclusive culture.
Giant Tiger will provide support and accommodation in its recruitment processes to all applicants. If you are invited to participate in an interview and have accommodation needs, please contact careers@gianttiger.com.
Giant Tiger does not sponsor work permits. Candidates must be legally authorized to work in Canada and maintain authorization for the duration of employment.
About Giant Tiger
At Giant Tiger, we're committed to delivering more than just great deals; we're dedicated to fostering a culture of affordability through our low prices, community support and empowering our local franchise partners.
Founded in 1961 in Ottawa’s Byward Market, we are a proudly Canadian, privately held company with over 270 stores across Canada, providing jobs for approximately 10,000 dedicated members of Team Tiger. What sets us apart is that each of our Giant Tiger stores is locally owned and operated by a franchise partner who not only understands but is deeply connected to the needs of their respective communities.
When you step into your local Giant Tiger store or explore our online offerings, you’re not just shopping; you’re joining a community where you can feel confident in our commitment to low prices on the products you want and need. To learn more, please visit https://www.gianttiger.com/
À Tigre Géant, nous nous engageons à offrir bien plus que de formidables aubaines ; notre mission consiste à favoriser une culture de l’accessibilité grâce à nos bas prix, au soutien à la collectivité et à notre volonté de renforcer les capacités de nos partenaires franchisés locaux.
Fondée en 1961 au Marché By d’Ottawa, Tigre Géant est une entreprise privée fièrement canadienne, comptant plus de 270 magasins au Canada et procurant des emplois à environ 10 000 membres dévoués de l’équipe du Tigre. Notre particularité réside dans le fait que chacun de nos magasins Tigre Géant est détenu et exploité localement par un partenaire franchisé qui, non seulement, comprend les besoins de sa propre communauté, mais qui y est profondément attaché.
Lorsque vous entrez dans votre magasin Tigre Géant local ou que vous explorez nos offres en ligne, vous ne faites pas que magasiner ; vous vous joignez à une collectivité où vous pouvez vous fier à notre engagement à offrir des bas prix sur les produits que vous voulez et dont vous avez besoin.
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Automation System Engineer
Top Benefits
About the role
Who We Are:
At Giant Tiger, our mission is simple: help Canadians save more every day. We’re a Canadian institution rooted in our communities and built on 60+ years of success. As part of our store support team, your work directly impacts stores across the country and drives the value that our customers see on the shelves.
We’re looking for people who are passionate about retail and motivated by meaningful work that makes a real impact. This posting represents a current opportunity at Giant Tiger.
Job Title
Automation System Engineer
About This Role:
Workplace Arrangements:
The schedule for this role is a Saturday – Wednesday 7:00 AM – 5:30 PM onsite at our Johnstown Distribution Centre.
What You’ll Be Doing:
-
Monitor health of the system's automated adapters, vertical lifts, and automated robotic vehicles. Ensures respective operational or maintenance teams are notified of issues enabling them to respond quickly to problems and or failures. Ensure all KPI targets are met or exceeded for the department.
-
Responsible for the troubleshooting and application of diagnostic utilities to aid in system troubleshooting. Document and report issues to internal and 3rd party engineering teams and work with them on solutions.
-
Assist in supporting the escalation process with Symbotic customer support teams to ensure quick resolution of software and/or mechanical issues, software updates, or mechanical enhancements. Evaluate documented resolutions and analyze trends for ways to prevent future problems. Perform post-resolution follow-ups when needed.
-
Train and assist operators on overall system including automated adapters, vertical lifts, automated robotic vehicles, warehouse management systems, and any other IT problems. Communicating and documenting technical concepts clearly and concisely to the teams.
-
Complies with all GTW and equipment manufacturer's health and safety policies and procedures. Coordinates and supports, with H&S team, on safety procedures and training for all existing and new equipment that the automation team interacts with.
-
Perform ongoing activities such as backups, OS and application patching, executing various maintenance scripts, and monitoring the system's IT infrastructure
What You’ll Bring:
-
Bachelors degree in Controls, Computer, Automation, Mechanical Engineering or a directly related field or 4 years analyzing large operational datasets or leading continuous improvement initiatives in automated or warehouse environments.
-
Exceptional customer service orientation for 3rd party support teams
-
5 years experience troubleshooting and supporting technical systems or software, either remotely from an office or directly on-site in the field.
-
Strong analytical and problem-solving skills, including the ability to analyze datasets, identify patterns, and determine potential root causes of issues.
-
2 years experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.
-
2 years of experience diagnosing and troubleshooting PLC-based automation systems.
-
2 years experience using SQL with ability to create and/or modify SQL scripts.
-
Good command of Linux shell and scripting
-
Can demonstrate effective and disciplined troubleshooting problem solving methodologies
-
Strong written and oral communication skills
-
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Assets You May Have:
-
2 years + of experience with TCP/IP based networks, protocols and troubleshooting.
-
2 years + of experience with Server and Storage Array hardware and Active Directory
-
2 years + of experience with writing and developing SOPs in a production environment
-
2 years + experience building or modifying graphic user displays
-
2 years + experience in logistics.
-
2 years + experience operating Symbotic adapter cells
-
2 years + experience using Symbotic’s property software, specifically the control center application.
-
Knowledge of warehouse management systems - Manhattan WMS preferred.
Giant Tiger is proud to offer a Total Rewards package designed to support your financial security, health, and career growth. This includes competitive compensation for all employees, as well as retirement savings support and comprehensive well-being benefits for our permanent team members.
Salary
$58,400.00 - $87,600.00
What Giant Tiger Offers:
Competitive Compensation: The salary range for this position is listed above. Giant Tiger will consider factors such as experience, skills and internal equity to ensure you are paid competitively.
Retirement Support: We contribute 6% of your annual base salary to a Deferred Profit Sharing Plan (DPSP) on your behalf, no employee contribution required.
Health Benefits and Paid Time Off: Access to our flexible, cost-shared health and dental benefits (available on hire) and annual paid time off, including personal and vacation days, plus additional paid holiday time between Christmas and New Year’s.
Career Growth: Giant Tiger is committed to developing our people. We promote from within, and many of our leaders started right here. We provide the coaching, training, and support you need to build a long-term career. If you're looking for a place to grow and take on new challenges, you've found it.
Extra Giant Tiger Perks:
- Store Discount,
- Parental leave salary top-up,
- Recognition program that celebrates great work with monetary rewards and other perks,
- Safety first environment.
Location
1 Giant Tiger Blvd, Johnstown, Ontario, K0E 1T1
Job Requisition
JR131135
Giant Tiger is an equal opportunity employer and is committed to fair employment practices.
Are you interested in this position but don’t yet meet all the criteria? We want you to apply anyway!
During our recruitment process we are looking for an incumbent that will not only learn and grow in the role, but also contribute to our diverse, equal and inclusive culture.
Giant Tiger will provide support and accommodation in its recruitment processes to all applicants. If you are invited to participate in an interview and have accommodation needs, please contact careers@gianttiger.com.
Giant Tiger does not sponsor work permits. Candidates must be legally authorized to work in Canada and maintain authorization for the duration of employment.
About Giant Tiger
At Giant Tiger, we're committed to delivering more than just great deals; we're dedicated to fostering a culture of affordability through our low prices, community support and empowering our local franchise partners.
Founded in 1961 in Ottawa’s Byward Market, we are a proudly Canadian, privately held company with over 270 stores across Canada, providing jobs for approximately 10,000 dedicated members of Team Tiger. What sets us apart is that each of our Giant Tiger stores is locally owned and operated by a franchise partner who not only understands but is deeply connected to the needs of their respective communities.
When you step into your local Giant Tiger store or explore our online offerings, you’re not just shopping; you’re joining a community where you can feel confident in our commitment to low prices on the products you want and need. To learn more, please visit https://www.gianttiger.com/
À Tigre Géant, nous nous engageons à offrir bien plus que de formidables aubaines ; notre mission consiste à favoriser une culture de l’accessibilité grâce à nos bas prix, au soutien à la collectivité et à notre volonté de renforcer les capacités de nos partenaires franchisés locaux.
Fondée en 1961 au Marché By d’Ottawa, Tigre Géant est une entreprise privée fièrement canadienne, comptant plus de 270 magasins au Canada et procurant des emplois à environ 10 000 membres dévoués de l’équipe du Tigre. Notre particularité réside dans le fait que chacun de nos magasins Tigre Géant est détenu et exploité localement par un partenaire franchisé qui, non seulement, comprend les besoins de sa propre communauté, mais qui y est profondément attaché.
Lorsque vous entrez dans votre magasin Tigre Géant local ou que vous explorez nos offres en ligne, vous ne faites pas que magasiner ; vous vous joignez à une collectivité où vous pouvez vous fier à notre engagement à offrir des bas prix sur les produits que vous voulez et dont vous avez besoin.