Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

To work with the frontline supervisor in supporting New Hope Leslieville in achieving its vision of Housing, Outcomes, Mission and Excellence (HOME) by providing outstanding, client centered service in ways that are aligned with The Salvations Army’s core values and Housing First.

Frontline Workers are responsible for the day to day administration of client services to shelter clients including admitting clients, completing a comprehensive intake process including the Triage, monitoring clients in the shelter, proving appropriate supports and referrals, support shelter programming and perform some program administrative duties as well as seeing that all specific shift responsibilities are carried out.

ACCOUNTABILITIES:

Service Responsibilities

• Admit and discharge clients as required
• Facilitate intake and Triage processes for clients by completing an intake interview in a private space, collecting required information to determine level of service need.
• Provide appropriate information and resources, orient residents to hostel regulations and schedules as well as all available services during the intake process.
• Ensure resident admission and discharge information is recorded in appropriate places
• Assist with supervision of clients
• Provide practical and emotional support, assistance and encouragement to clients
• Perform all necessary clerical duties for documentation, including SMIS, Hostel Registry, Triage, log book entries, and all other required forms
• Make necessary internal referrals to case management department or pastoral care
• Make necessary/appropriate external referrals to community resources to assist clients in meeting their basic needs and assist in moving towards housing and housing stability.
• Support clients in securing identification and completing taxes and gaining income as identified on the Intake Triage.
• Monitor the length of stay of clients and notify case management team of significant stays and/or changes in client behaviors that may require greater support.
• Support Level 1 clients in navigating basic social service supports.
• Sort and process resident mail on a daily basis, stamp and distribute all mail; redirect all mail for residents who are no longer at shelter
• Report all building problems to the Assistant Director or designate.
• Ensure all donations received after business hours are received and processed according to policy
• Ensure that all telephone calls are dealt with professionally and appropriately
• Support clients in following agency rules and expectations consistently

Address concerns that arise due to infractions of rules by clients in ways that are consistent with Toronto Hostel Standards, The Salvation Army policies and procedures with compassionate, and in a non-judgmental and client centered manner.

• Arrange for wake-up calls for residents who request them
• Night shifts are responsible for bed checks; to document all necessary ‘Beds Not Used’
• Be awake during entire shift as aligned with Toronto Shelter Standards.
• Store and properly document belongings of clients who have booked out.
• Make regular rounds throughout building; including walking through the dormitory and bathrooms on all shifts as outlined in shift duties.
• Maintain a clean a welcoming atmosphere
• Assist in serving meals as required.
• To perform all other related duties as required by management

ORGANIZATIONAL RESPONSIBILITIES:

• Adhere to standards that are consistent with the values and philosophy of The Salvation Army and Toronto Housing and Homeless Supports.
• Comply with all Health and safety requirements and other relevant legislation
• Participate fully and constructively in staff meetings and in-service training
• Engage in formal evaluations and supervision with supervisor
• Read and follow the Policy and Procedures Manual and the Employee Handbook as well as read and sign off on reading Shelter Standards and adhere to the standards in dealings with Residents, Clients, Staff and Administration
• Become familiar with the provisions of the position description
• As required and is applicable, make suggestions that will improve efficiency, working conditions and procedures to the management
• Represent New Hope Leslieville and Toronto Housing and Homeless Supports in a professional Manner

CRITICAL RELATIONSHIP MANAGEMENT:

Governance Boards and Councils: None

Internal:

• Program Management Team, clients, Shelter Manager, Program Services Director

External:

• Hospitals, community service agencies

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:

• Reports directly to: Frontline Supervisor
• Direct reports for this position: None

FINANCIAL AND MATERIALS MANAGEMENT:

• Prepare and submit hours of work bi-weekly for payroll submission.
• Enter materials management requirements for this position.

WORKING CONDITIONS:

• This is a full-time position based on 40 hours per week
• Working environment is in the shelter locations in generally agreeable conditions.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

EDUCATION, EXPERIENCE, QUALIFICATIONS, CERTIFICATIONS, SKILLS:

Education, Qualifications and Certifications:

• Minimum of a 2 year college diploma in social sciences field, preferably as a social worker or social service worker.
• Certification in CPR/First Aid and Crisis Intervention

Applied Suicide Intervention training an asset.

• Valid Driver’s License and favorable Driver’s Abstract an asset.
• Clear police reference and vulnerable sector check

Experience and Knowledge Requirements:

• Minimum one year experience working in residential settings and/or completed practicum experience working with Toronto Housing and Homeless Supports shelter.
• Knowledge, experience understanding and compassion for working with people experiencing homelessness, addictions, mental health and trauma.

Skills and Capabilities:

• Computer and clerical skills
• Fluent in written and spoken English

A second language is an asset.

• Possess excellent problem solving skills

Compensation:

The target hiring range for this position is $25.58 to $26.17 with a maximum of $26.76.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.