Manager, Health Innovation and Evaluation
About the role
Green Shield Canadaabout 20 hours ago
Hybrid
Toronto, Ontario
CA$68,859 - CA$103,624/yearly
Senior Level
Full-Time
###About the role
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
Greenshield Health Digital Pharmacy is a fast growing, tech-driven, online pharmacy where innovation in patient-care comes first. With access to provincial e-health databases and new communication tools (PrescribeIT), Greenshield is redefining clinical pharmacy and becoming a key contributor in bringing hospital level of collaboration and care into the community setting. Using these tools, we are able to personalize doses to each individual and help combat medication overuse, while advancing improvement in chronic disease management and compliance. This may involve clinical suggestions to lower doses, switching to safer alternatives and even deprescribing.
Overview
Reporting to the Director, Medical Affairs and Health Systems Innovation, the Manager, Health Innovation and Evaluation will play a central role in advancing GreenShield’s strategic ambition as Canada’s leading payor-provider health organization with a focus on team-based care services enablement and evaluation leadership. This role will contribute to the organization’s ambition to strengthen clinical robustness, competitive alignment to globally leading models of integrated virtual care, and strategic impact specific to public sector and integrated care programs within GreenShield’s growing healthcare portfolio.
This role brings together applied health services evaluation and implementation science, health policy and program analysis, clinical service design, and enterprise oriented advisory capabilities. Together, these core functions will directly contribute to the design and refinement of new team-based models of integrated virtual care and service delivery in B2G, B2B, and D2C markets and support the Office of Medical Affairs and Health Systems Innovation in engagements across the enterprise (Insurance, Administration & Pharmacy, Health, Cares, Ventures).
As a central member of the Medical Affairs and Health Systems Innovation Team, the Manager, Health Innovation and Evaluation will actively support the Director to guide the organization in designing, implementing and evaluating performance against leading team-based care frameworks and benchmarks, identifying opportunities for improvement, and shaping the development of new models of care and evidence-informed, scalable healthcare services, products and programs. This role serves as the Medical Affairs and Health Systems Innovation office’s lead SME on evaluation and innovation strategy, ensuring that rigorous evaluation and real-world evidence -– within GreenShield’s internal teams and through our partnerships - inform our planning, programmatic, operational and executive decisions.
The Manager will collaborate with Health, Data, Product, Strategy and Cares and operational LOB teams to ensure that public sector and B2B business decisions are grounded in evidence, aligned with organizational objectives, and responsive to the needs of diverse internal and external stakeholders, including public sector partners and government counterparts. The manager will play an important role in communicating to diverse internal and external audiences including, in particular, sales and client-facing events.
Key Responsibilities
-
Evaluation Leadership, Implementation-Science and Evidence-Based Practice
-
Lead and advise on the design and execution of clinical, operational, and commercial evaluations for health programs, services, and products. Particular attention will be made on operationalization of team-based care evaluation frameworks and benchmarks.
-
Interpret outcomes and performance data to provide decision-ready insights for senior leadership, B2G partners and complex stakeholder partnerships.
-
Communicate and disseminate assessments internally and externally with diverse thought leadership and sales environments.
-
Produce evaluation reports and briefing materials used to inform program refinement, investment decisions, and partner discussions.
-
In partnership with the Product and Data teams, support the design, development of clinical parameters, validating and evaluations within Health Outcomes Reports with a central role in framing and reporting on team-based care services and models of care.
-
Health Innovation and Program Development
-
Translate evaluations and outcomes into clear, prioritized recommendations for program and service improvement.
-
Support the development of new models of team-based care, pilot initiatives, and public sector offerings, working alongside clinical and operational leaders.
-
Collaborating with Health and Admin/Pharmacy LOBs and Product teams, support clinically informed design of solutions with rigorously established problem-solution and product-market fit, with a priority on team-based care.
-
Contribute to innovation roadmaps that connect evaluation findings to program design, scaling decisions, and long-term strategy.
-
Collaborate with cross-functional teams across clinical operations, analytics, public sector, and partnerships to align evidence, strategy, and execution in team-based care and other models of delivery as they continue to evolve.
-
Provide structured analysis and recommendations to support complex, multi-stakeholder decisions.
-
Support sales and partnership teams with credible, evidence-based value narratives and materials.
-
Cultivate relationships with external partners, including public sector and health system stakeholders, to support collaborative program development.
Who We’re Looking For:
We’re not looking for just anyone. We’re looking for a unique individual with a big brain and a big heart who wants to help us create better health for all Canadians. We are seeking a disciplined, analytically rigorous professional who combines strong judgment with the ability to operate credibly at the intersection of health policy, evidence, and service delivery.
-
Master’s degree in Business, Public Health, Health Administration, Health Policy, Health Economics, Epidemiology, or a related field.
-
5–10 years of progressively senior experience in healthcare, health services delivery, evaluation, consulting, or a related public or private-sector environment, including roles
with increasing responsibility in strategic advisory, evaluation leadership, program design and complex stakeholder engagement.
-
Deep knowledge of the Canadian healthcare system, including public and private insurers, regulatory structures, and health policy environments.
-
Demonstrated ability to structure complex or ambiguous problems, develop clear evaluation frameworks, and guide evidence‑based decision‑making in real-world delivery or policy contexts.
-
Proven experience interpreting clinical outcomes and health data, and applying findings to program evaluation, service improvement, and product development.
-
Strong advisory capability, with experience providing concise, evidence‑based recommendations to senior leaders and influencing decisions without direct authority.
-
Experience leading multifaceted initiatives involving program design, service innovation, or clinical services management.
-
Advanced analytical and problem‑solving skills, with sound judgment in identifying risks, opportunities, and operational implications.
-
Exceptional communication skills, including the ability to translate complex clinical or analytic material into clear briefings for technical and non‑technical audiences, including executive and public sector audiences.
-
Strong leadership and collaboration abilities, including experience working across departments and managing or guiding cross‑functional project teams or workstreams.
-
Professional proficiency in English, with French considered a strong asset.
###About****Green Shield Canada
Insurance Carriers
1001-5000
GreenShield is an integrated health services organization and the first organization in Canada to operate as a payer-provider – offering insurance, administering benefits, and paying claims as a ‘payer’, while offering medical, mental health and pharmacy services as a ‘provider’. This model allows GreenShield to build care around Canadians, simplify their health care experience, and improve health outcomes.
GreenShield is uniquely structured as a not-for-profit social enterprise. We reinvest earnings and redeploys services to underserved Canadian communities via our social impact brand, GreenShield Cares, with a focus on positively impacting at least one million Canadians by 2025. As the industry’s noble challenger GreenShield continues to innovate, evolving its offerings and services to deepen our purpose of championing Better Health for All.
###Similar jobs you might like
About Green Shield Canada
GreenShield is an integrated health services organization and the first organization in Canada to operate as a payer-provider – offering insurance, administering benefits, and paying claims as a ‘payer’, while offering medical, mental health and pharmacy services as a ‘provider’. This model allows GreenShield to build care around Canadians, simplify their health care experience, and improve health outcomes.
GreenShield is uniquely structured as a not-for-profit social enterprise. We reinvest earnings and redeploys services to underserved Canadian communities via our social impact brand, GreenShield Cares, with a focus on positively impacting at least one million Canadians by 2025. As the industry’s noble challenger GreenShield continues to innovate, evolving its offerings and services to deepen our purpose of championing Better Health for All.
Similar jobs you might like
Manager, Health Innovation and Evaluation
About the role
Green Shield Canadaabout 20 hours ago
Hybrid
Toronto, Ontario
CA$68,859 - CA$103,624/yearly
Senior Level
Full-Time
###About the role
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
Greenshield Health Digital Pharmacy is a fast growing, tech-driven, online pharmacy where innovation in patient-care comes first. With access to provincial e-health databases and new communication tools (PrescribeIT), Greenshield is redefining clinical pharmacy and becoming a key contributor in bringing hospital level of collaboration and care into the community setting. Using these tools, we are able to personalize doses to each individual and help combat medication overuse, while advancing improvement in chronic disease management and compliance. This may involve clinical suggestions to lower doses, switching to safer alternatives and even deprescribing.
Overview
Reporting to the Director, Medical Affairs and Health Systems Innovation, the Manager, Health Innovation and Evaluation will play a central role in advancing GreenShield’s strategic ambition as Canada’s leading payor-provider health organization with a focus on team-based care services enablement and evaluation leadership. This role will contribute to the organization’s ambition to strengthen clinical robustness, competitive alignment to globally leading models of integrated virtual care, and strategic impact specific to public sector and integrated care programs within GreenShield’s growing healthcare portfolio.
This role brings together applied health services evaluation and implementation science, health policy and program analysis, clinical service design, and enterprise oriented advisory capabilities. Together, these core functions will directly contribute to the design and refinement of new team-based models of integrated virtual care and service delivery in B2G, B2B, and D2C markets and support the Office of Medical Affairs and Health Systems Innovation in engagements across the enterprise (Insurance, Administration & Pharmacy, Health, Cares, Ventures).
As a central member of the Medical Affairs and Health Systems Innovation Team, the Manager, Health Innovation and Evaluation will actively support the Director to guide the organization in designing, implementing and evaluating performance against leading team-based care frameworks and benchmarks, identifying opportunities for improvement, and shaping the development of new models of care and evidence-informed, scalable healthcare services, products and programs. This role serves as the Medical Affairs and Health Systems Innovation office’s lead SME on evaluation and innovation strategy, ensuring that rigorous evaluation and real-world evidence -– within GreenShield’s internal teams and through our partnerships - inform our planning, programmatic, operational and executive decisions.
The Manager will collaborate with Health, Data, Product, Strategy and Cares and operational LOB teams to ensure that public sector and B2B business decisions are grounded in evidence, aligned with organizational objectives, and responsive to the needs of diverse internal and external stakeholders, including public sector partners and government counterparts. The manager will play an important role in communicating to diverse internal and external audiences including, in particular, sales and client-facing events.
Key Responsibilities
-
Evaluation Leadership, Implementation-Science and Evidence-Based Practice
-
Lead and advise on the design and execution of clinical, operational, and commercial evaluations for health programs, services, and products. Particular attention will be made on operationalization of team-based care evaluation frameworks and benchmarks.
-
Interpret outcomes and performance data to provide decision-ready insights for senior leadership, B2G partners and complex stakeholder partnerships.
-
Communicate and disseminate assessments internally and externally with diverse thought leadership and sales environments.
-
Produce evaluation reports and briefing materials used to inform program refinement, investment decisions, and partner discussions.
-
In partnership with the Product and Data teams, support the design, development of clinical parameters, validating and evaluations within Health Outcomes Reports with a central role in framing and reporting on team-based care services and models of care.
-
Health Innovation and Program Development
-
Translate evaluations and outcomes into clear, prioritized recommendations for program and service improvement.
-
Support the development of new models of team-based care, pilot initiatives, and public sector offerings, working alongside clinical and operational leaders.
-
Collaborating with Health and Admin/Pharmacy LOBs and Product teams, support clinically informed design of solutions with rigorously established problem-solution and product-market fit, with a priority on team-based care.
-
Contribute to innovation roadmaps that connect evaluation findings to program design, scaling decisions, and long-term strategy.
-
Collaborate with cross-functional teams across clinical operations, analytics, public sector, and partnerships to align evidence, strategy, and execution in team-based care and other models of delivery as they continue to evolve.
-
Provide structured analysis and recommendations to support complex, multi-stakeholder decisions.
-
Support sales and partnership teams with credible, evidence-based value narratives and materials.
-
Cultivate relationships with external partners, including public sector and health system stakeholders, to support collaborative program development.
Who We’re Looking For:
We’re not looking for just anyone. We’re looking for a unique individual with a big brain and a big heart who wants to help us create better health for all Canadians. We are seeking a disciplined, analytically rigorous professional who combines strong judgment with the ability to operate credibly at the intersection of health policy, evidence, and service delivery.
-
Master’s degree in Business, Public Health, Health Administration, Health Policy, Health Economics, Epidemiology, or a related field.
-
5–10 years of progressively senior experience in healthcare, health services delivery, evaluation, consulting, or a related public or private-sector environment, including roles
with increasing responsibility in strategic advisory, evaluation leadership, program design and complex stakeholder engagement.
-
Deep knowledge of the Canadian healthcare system, including public and private insurers, regulatory structures, and health policy environments.
-
Demonstrated ability to structure complex or ambiguous problems, develop clear evaluation frameworks, and guide evidence‑based decision‑making in real-world delivery or policy contexts.
-
Proven experience interpreting clinical outcomes and health data, and applying findings to program evaluation, service improvement, and product development.
-
Strong advisory capability, with experience providing concise, evidence‑based recommendations to senior leaders and influencing decisions without direct authority.
-
Experience leading multifaceted initiatives involving program design, service innovation, or clinical services management.
-
Advanced analytical and problem‑solving skills, with sound judgment in identifying risks, opportunities, and operational implications.
-
Exceptional communication skills, including the ability to translate complex clinical or analytic material into clear briefings for technical and non‑technical audiences, including executive and public sector audiences.
-
Strong leadership and collaboration abilities, including experience working across departments and managing or guiding cross‑functional project teams or workstreams.
-
Professional proficiency in English, with French considered a strong asset.
###About****Green Shield Canada
Insurance Carriers
1001-5000
GreenShield is an integrated health services organization and the first organization in Canada to operate as a payer-provider – offering insurance, administering benefits, and paying claims as a ‘payer’, while offering medical, mental health and pharmacy services as a ‘provider’. This model allows GreenShield to build care around Canadians, simplify their health care experience, and improve health outcomes.
GreenShield is uniquely structured as a not-for-profit social enterprise. We reinvest earnings and redeploys services to underserved Canadian communities via our social impact brand, GreenShield Cares, with a focus on positively impacting at least one million Canadians by 2025. As the industry’s noble challenger GreenShield continues to innovate, evolving its offerings and services to deepen our purpose of championing Better Health for All.
###Similar jobs you might like
About Green Shield Canada
GreenShield is an integrated health services organization and the first organization in Canada to operate as a payer-provider – offering insurance, administering benefits, and paying claims as a ‘payer’, while offering medical, mental health and pharmacy services as a ‘provider’. This model allows GreenShield to build care around Canadians, simplify their health care experience, and improve health outcomes.
GreenShield is uniquely structured as a not-for-profit social enterprise. We reinvest earnings and redeploys services to underserved Canadian communities via our social impact brand, GreenShield Cares, with a focus on positively impacting at least one million Canadians by 2025. As the industry’s noble challenger GreenShield continues to innovate, evolving its offerings and services to deepen our purpose of championing Better Health for All.