ACCESS, INTAKE SUPPORT

WheretoStart.ca

Full-Time Position (37.5 hours per week)

File # 26-017

EveryMind Mental Health Services is currently recruiting a skilled, experienced, and enthusiastic mental health professional for the full-time position of Access, Intake Support Specialist to provide a continuum of mental health interventions to children/youth and their families.

EveryMind is an accredited child and youth mental health organization that provides a continuum of high-quality mental health services for children, youth and their families who are experiencing or are at risk of experiencing mental health, social, emotional and/or behavioural challenges. Our services are provided in a dynamic, client-centred environment that values respect and inclusion, collaboration, learning, innovation, and accountability.

Summary of Function

The Access, Intake Support Specialist is the primary level contact person at EveryMind for clients and community referral sources and professionals. The incumbent is responsible for providing screening and information related to services, screening all 3rd party and doctor referrals and offering supports provided by the Centre and core service providers. They are responsible for redirecting callers when necessary, to more suitable community resources. The position reports to the Manager, Access, Intake and Health Information and works with other community organizations who are a part of WhereToStart.ca coordinated access and intake network for the Region of Peel. The Access/Intake Support Specialist is an essential part of the child and youth mental health system’s functioning and is a collaborative member working on behalf of WhereToStart.ca. All duties and responsibilities are performed within the role of the organization, as the lead agency and in keeping with the organization’s Mission Statement, Philosophy, Values, Policies, Procedures and Accreditation Standards.

This is a full-time position due to an existing vacancy.

Hiring Salary Range - $55,285.57 - $59,796.87 (Step 1 to Step 3 in 5 Step pay band)

Please note that hiring salaries are commensurate with experience and generally start at the beginning of the range

Why work at EveryMind?

• Work for an organization that is the lead agency in child and youth mental health services for Region of Peel, known for our excellence in providing quality services.
• Contribute to the mental health & wellbeing of children and youth.
• Enjoy exceptional training and development opportunities including an Education Assistance Plan to support employees in further education in their field.
• A strong workplace wellness focus: 4 weeks paid vacation, 2 float days, paid personal leave days, in addition to 11 paid public holidays.
• An Extended Health Plan that includes $1000 for mental health supports and a Flexible Health Spending Account.
• Some Hybrid work available
• Company Laptop and cellphone provided to employees.
• An excellent Extended Health and Dental benefits plan**,** all premiums fully paid by the employer, no co-pay required by the employee.
• Income protection Sick leave Plan and Life insurance.
• Free, confidential 24/7 counselling and mental health support for you and your family via our Employee and Family Assistance Program.
• An exceptional Retirement Plan where the employer contributes 7% equivalent of your salary to your personal pension plan.
• A workplace culture that embraces Diversity, Equity, Inclusion & Anti-racism (DEIA) with employee-led internal committees focusing on Black Engagement, LGBTQ2S, Indigenous Knowledge.

Job Responsibilities:

• Responds to all inquiries for those who contact WhereToStart.ca and provide clinical screening of appropriateness of referrals.
• Screen for risk (e.g., suicide, child protection concerns) and urgency, make appropriate referrals (e.g., crisis support, walk in, emergency room) and/or follow through on duty to report protection concerns (i.e., report to child welfare).
• Ensure appropriate information and community resources are provided to callers, caregivers, youth and, physician or community professional.
• Manage, screen and outreach to youth and families for all third party and physician referrals received.
• Initiate correspondence and other necessary follow-up procedures for third party and physician referrals.
• Obtain and review proper releases of information, as required.
• Maintain awareness and be responsive to the diverse needs of the community as it pertains to accessing child and youth mental health services.
• Coordinate service access for individuals who require an interpreter or need support with transportation in reducing barriers in accessing services.
• Maintain accurate and current records and reports, correspondence, statistics and data entry requirements.
• Maintain current information on all available internal and external services and programs.
• Complete group registrations with caregivers and youth
• Manage cancellation list and reschedules intake appointments as needed to efficiently keep all intake availabilities booked.
• Establish and maintain effective working relationships with colleagues and other community agency personnel.
• Forward requests for community presentations/information fairs related to child and youth mental health services to the Corporate Communications team.
• Identify and communicate issues requiring attention and/or consultation and direction for follow-up with manager.
• Participate and contribute to the development of the network, quality improvement of processes and the evaluation of the network.
• Participate in regularly scheduled team meetings and access supervision and consultation with the manager, as required.

Skills and Qualifications

• BA-CYC, BSW or related bachelor’s degree with 2 years of clinical experience in a children’s mental health setting, or other degree/community college certificate with a minimum of 3 years of experience in child and youth mental health services, or an equivalent combination of education and experience.

• Eligibility for membership in the appropriate professional association or regulated college.

• Proof of knowledge of relevant legislation pertaining to children’s mental health, including the Personal Health Information Protection Act and the Child, Youth and Family Services Act.

• Some knowledge of child and family development, mental health issues and community resources.

• Demonstrated clinical assessment and solid decision-making skills.

• Crisis management experience and/or training.

• Proficiency in a second language is an asset.

• Active listening and strong interpersonal and verbal and written communication skills.

• Committed to providing excellent customer service.

• Demonstrated cultural competence.

• Excellent organizational, phone and computer skills essential.

• Ability to work well independently, as part of a team and within the broader service system.

• Ability to prioritize and manage multiple tasks.

• Adaptable and flexible in managing ongoing change and working in a fast-paced environment.

• A satisfactory Vulnerable Sector Police Check and Pre-Employment Medical Screening (including TB test, MMR, TD, Polio, Covid-19 vaccination), is required

EveryMind is committed to building a highly qualified, diverse, inclusive, varied workplace reflecting the full diversity of the community we serve, a workplace that is welcoming to people of all backgrounds, where our employees and our clients can be their authentic selves.

We encourage applications from members of historically marginalized groups including but not limited to Black, Indigenous, and People of Colour, people with varying abilities, LGBTQ2S+, and other equity-seeking groups. Please click here to see our Diversity, Equity & Inclusion statement. https://everymind.ca/diversity-equity-and-inclusion/

We are striving to create a barrier-free, equitable, accessible workplace for everyone, including the recruitment and selection process. EveryMind will make every effort to accommodate any accessibility needs of candidates through the hiring process, under the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (2005). Please inform us if you require any accommodation during the hiring process.

EveryMind does not use Artificial Intelligence (AI) to screen, assess, or select applicants.

We appreciate your interest, however, only those applicants selected for an interview will be contacted. If this position is of interest to you, please submit a cover letter and resume by no later than May 15, 2026, 5:00pm

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