Bilingual Customer Service Representative
About the role
Requirements Client Service Experience (any industry) Fluent in English Fluent in French Good Communications Demonstrated interest in a client service-oriented role
Nice to Haves Financial Institution experience Business Education background Looking to complete or have completed CSC Inbound Contact Center Experience Interest in sales / banking
Day to Day Handling a mix of inbound client service calls and email inquiries (may vary based on business needs) Provide support to financial advisors and clients, ensuring a high level of service Follow up on incomplete or incorrect trade/order submissions Reach out to advisors to gather missing information and ensure timely resubmission Manage and respond to client and advisor communications via phone and email Support the team during peak/busy periods with flexible task allocation (calls, emails, trade support)
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About Insight Global
Insight Global is an international professional services and staffing company specializing in delivering talent and technical solutions to Fortune 1000 companies across the IT, Non-IT, Healthcare, and Engineering industries. Fueled by staffing and talent experts, Evergreen, our professional services brand, brings technical advisors and culture consultants to help customers tackle their biggest challenges. With over 70 locations across North America, Europe, and Asia, and global staffing capabilities in 50+ countries, our teams of tech-enabled recruiters are dedicated to finding the right talent and technical solutions to help our customers thrive. At our core, we are dedicated to empowering people to do great things. That’s why we’re passionate about developing our people personally, professionally, and financially so they can be the light to the world around them. n, Evergreen. To find out more, visit www.insightglobal.com
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Bilingual Customer Service Representative
About the role
Requirements Client Service Experience (any industry) Fluent in English Fluent in French Good Communications Demonstrated interest in a client service-oriented role
Nice to Haves Financial Institution experience Business Education background Looking to complete or have completed CSC Inbound Contact Center Experience Interest in sales / banking
Day to Day Handling a mix of inbound client service calls and email inquiries (may vary based on business needs) Provide support to financial advisors and clients, ensuring a high level of service Follow up on incomplete or incorrect trade/order submissions Reach out to advisors to gather missing information and ensure timely resubmission Manage and respond to client and advisor communications via phone and email Support the team during peak/busy periods with flexible task allocation (calls, emails, trade support)
Not the right fit? Search for Bilingual Customer Service Representative jobs in Ontario, Canada
About Insight Global
Insight Global is an international professional services and staffing company specializing in delivering talent and technical solutions to Fortune 1000 companies across the IT, Non-IT, Healthcare, and Engineering industries. Fueled by staffing and talent experts, Evergreen, our professional services brand, brings technical advisors and culture consultants to help customers tackle their biggest challenges. With over 70 locations across North America, Europe, and Asia, and global staffing capabilities in 50+ countries, our teams of tech-enabled recruiters are dedicated to finding the right talent and technical solutions to help our customers thrive. At our core, we are dedicated to empowering people to do great things. That’s why we’re passionate about developing our people personally, professionally, and financially so they can be the light to the world around them. n, Evergreen. To find out more, visit www.insightglobal.com