*Please note this is a 12-month co-op opportunity starting mid-August*

About the Role:

• Accountable for providing support to staff and users for all company supported applications and devices. Troubleshoot problems and advise on appropriate action.

What You Will Do:

• Provide Help Desk support for all Head Office staff and external advisors within documented service standards during standard hours
• Troubleshooting, fixing and documenting problems relating to eMail, printers and faxes, telephone and in-house software and web applications.
• Documenting and reporting on issues, using a Help Desk tracking tool, within service standards
• Provide setup, support, and admin for network printing and phone system as required by business units
• Order, setup, maintain and test peripherals (keyboards, mice, etc.)
• Setup, maintain, and review network accounts including MS Active Directory administration
• Produce and maintain easy to understand user documentation
• Help with software release rollouts, new user setup and orientation, and frequently used tools and functions
• Provide technical support related to network hardware and software as required
• Maintain network copiers and ensure adequate on hand supplies to ensure availability
• Collect, process and distribute incoming IT department mail, including bills from vendors
• Other duties as assigned.

PLEASE NOTE: This is an 8:30-4:30 Monday to Friday placement for 12 Months starting mid-August 2026. You will work in the office daily and may be permitted to work from home on Fridays

What You Bring to the Table:

• Strong customer service focus is paramount to this position
• Knowledge of Microsoft Windows Operating Systems
• Experience with Microsoft Office products, including Word, Excel, Outlook and Access
• Knowledge of programming, Active Directory, and Microsoft SQL Server is an asset
• Excellent communication and listening skills
• Must be able to resolve technical issues and clearly communicate solutions using the telephone, e-mail, and remote assistance tools
• Strong troubleshooting and analytical skills
• Ability to prioritize, respond quickly, and work independently
• Understanding of general business practices

About Serenia Life Financial

At Serenia Life Financial, we’re on a mission to uncomplicate insurance – so that our members can feel confident when it comes to protecting their family’s financial future. As a grow-to-give company, we share our profits through company donations, community outreach, and some truly unique member benefits.

We care about the world, but just as importantly, we care about our employees. That’s why we do what we can to help our team prioritize their health & well-being, achieve work-life balance, and make sure each workday is fulfilling and fun.

What We Offer You:

• competitive compensation ($22/hr - 37.5 hrs/week)
• flexible workplace opportunities
• mentorship & continued learning opportunities

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Statement on Diversity and Accommodations

We believe a diverse workforce with different perspectives benefits our organization, our members, and the communities where we operate. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to careers@serenialife.ca