Category: Administration

Main location: Canada, Quebec, Montréal

Position ID: J0825-1668

Employment Type: Full Time

Position Description:

CGI – Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.
Every day, our members help hundreds of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 700 professionals and 62,000 customers!

We are looking for a reliable and motivated individual. Are you ready to play a key role?
We are ready for you:

• Work environment recognized as one of the best in the Canada (Great Place to Work certified);
• Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;
• Career development supported by a professional development plan;
• Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
• Benefits that fit your needs: Flexible insurance plan, telemedicine, and more!

Your future duties and responsibilities:

You will help people and have a positive influence. You will bring a human touch to the relationship between customers and the company. You will guide members in their daily activities. During a typical day, you will perform the following tasks:

• Coordinate various operational activities within the telephone payroll sector;
• Evaluate call quality and productivity;
• Prepare and distribute evaluations;
• Participate in various operational meetings and get involved in various company projects;
• Plan daily schedules according to operational needs;
• Ensure the quality of payroll data entry;
• Ensure the establishment and maintenance of work processes that optimize the sector;
• Ensure high-quality service to our customers;
• Organize and participate in resource development and training;
• Disseminate communications relevant to the smooth running of operations;
• Anticipate events and fluctuations in workloads in order to prepare the team;
• Ensure that various tasks are carried out during the week;
• Manage customer complaints and claims.

Required qualifications to be successful in this role:

• Bachelor's degree or equivalent combination of experience;
• Minimum of two years of supervisory experience
• Experience in customer service in a call center;
• Ability to work under pressure while maintaining a positive attitude;
• Ability to work in a team of 20 to 30 people;
• Strong teamwork and organizational skills;
• Flexibility and ability to adapt to change;
• Demonstrate initiative;
• Good knowledge of Microsoft® Office tools (Word, Excel);
• Excellent command of French and English, both verbal and written (essential);

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• English
• French
• Analytical Thinking
• Customer Service & Support
• Telephony

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.