Job no: 527704
Brand: Envoyage
Work type: Full time
Location: Ontario
Categories: Leisure Travel & Retail, Leadership

General Manager, Envoyage Canada

We want everyone to live life by the compass, not by the clock. Envoyage is a global network of experienced, entrepreneurial travel advisors and agencies across the world. As part of Flight Centre Travel Group (FCTG), we’ve got the breadth, reach and expertise to equip travel businesses with everything needed to succeed. We know that just as every trip is unique, so is every travel business. This is why we’ve created Envoyage with travel advisors in mind. Our goal is to be the home and the heart of the travel industry for the independent world and to build an unparalleled offering you can tap into as much or as little as you need to succeed, grow and thrive

FCTG, headquartered in Brisbane, Australia, is one of the world’s largest travel retailers and corporate travel managers, with operations in 23 countries and a presence in over 90 through independent networks. Since opening its first shop in 1982, FCTG has remained committed to its purpose: “to open up the world for those who want to see,” creating unforgettable travel experiences for people worldwide.

Please click here to learn more about Envoyage and Flight Centre Travel Group

About The Opportunity

Envoyage is a global network of travel entrepreneurs with a network of over 2500 members that currently spans five countries: the USA, Canada, Australia, New Zealand and South Africa. We have undergone a significant transformation as a business over the last few years and have been rewarded with exceptional growth. Our business continues to be on an incredible journey of growth.

The General Manager, Envoyage Canada will ultimately be responsible for driving profitable growth through increasing market share across the independent sector. This leadership role demands a well-organised, results focused strategic thinker who can balance sales, business operations, customer engagement, team development, and risk management concurrently to ensure continued network growth and profitability.

The successful candidate will join an ambitious global leadership team and have the opportunity to lead a strong team around them.

Key Responsibilities

• Business & Market Share growth:

  • Lead new business sales efforts to capture market share within the independent travel sector, particularly focused on

    the primary targets for growth for Canada of Agents & Agencies.

  • Utilise superior presentation & negotiation skills to participate in high-value sales pitches, clearly articulating the unique value proposition of Envoyage, resulting in network expansion.

  • Stay informed of the competitive landscape to identify opportunities for growth and mitigate risks of market share loss.

  • Lead the National Sales Director and BDM team to deliver strong and rapid profitable growth through discipline and accountability to sales KPIs.

• Operational Leadership & Profitability:

  • Ultimate P&L responsibility for Envoyage Canada.
  • Oversee all aspects of business operations to deliver service excellence and maximize network retention.
  • Maintain a commercial focus, understanding the impact of decisions on profitability and ensuring cost-effective operations to drive revenue growth and decrease operational costs, targeting a cost margin of 4% or lower.
  • Collaborate with the Supply & Product Team to optimise channel strategies by directing efforts toward high-margin products and suppliers. Identify opportunities that deliver the strongest commercial returns and ensure timely and accurate supplier reconciliations to maximise revenue collection.
  • Implement strategies for scalable growth, ensuring the business model remains robust and adaptable and delivers a 2%+ net margin.

• Risk Management & Compliance:

  • Identify, monitor, and report business risks, ensuring that risk mitigation strategies are in place and followed.

  • Stay updated on relevant legislative and regulatory changes, implementing necessary operational adjustments to ensure

    compliance.

  • Customer Experience & Engagement:

  • Drive customer satisfaction through the effective use of metrics such as NPS and CSAT scores.

  • Develop and deploy customer engagement strategies and initiatives to create a cohesive, connected community within the network whilst also increasing share of wallet from the network.

  • Ensure customer-centric resolutions to emerging business issues, balancing commercial and customer-focused outcomes.

• Team Leadership & Development:

  • Lead, mentor, and develop a high-performing team, fostering collaborative and positive work environment.
  • Manage resources efficiently, ensuring that teams are aligned with Envoyage & FCTG goals and delivering day-to-day operational excellence.
  • Promote the CVPs and Brand DNA of Envoyage, embedding within the local team.
  • Demonstrate discipline via daily, weekly and monthly habits that drive personal and team success.
  • Provide the business and team with clear plans and goals
  • Influence and persuade team members to achieve goals and positive outcomes
  • Coach, trains, mentor and performance manage team members that are not performing
  • Communicate consistently, openly and honestly

• Industry Relationships & Market Insights:

  • Build and maintain strong relationships with key suppliers, industry peers, and external partners.
  • Attend industry events and stay informed of trends in the travel agency market to identify opportunities for growth or potential threats.

• Strategic Contribution & Reporting:

  • Contribute to the formulation of local and global brand strategy and work closely with the Global GM & Global MD to meet global goals and objectives.
  • Provide regular reports on performance, risks, opportunities, and strategic initiatives that align with the company's overall objectives.

Experience & Qualifications

• Minimum 3 years in a Senior Leadership position within the Canadian Travel Industry
• Minimum 5 years work experience in the Canadian Travel Industry
• Minimum 3 years experience leading a B2B sales team

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy

• Travel perks/discounts

• Health & Wellness Programs and Employee Financial Wellness Services

• National/International Award Nights and Conferences

• Group benefits including extended health care, dental and vision, gender affirming care, fertility care

• Insurance including life, AD&D, critical illness, long term disability

• Employee Assistance Program

• RRSP/RPP with matching

• Tuition Reimbursement Program

• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions

• Global career opportunities in a network of brands and businesses

Location – Toronto, Canada

If this sounds like the opportunity you have been waiting for then .

For this position, we anticipate offering an annual salary of $175,000 - $200,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
Newsweek: America’s Greatest Workplaces for Diversity (2024)

Applications close: 27 Aug 2025 Eastern Daylight Time