Junior - Intermediate Service Desk Technician
Top Benefits
About the role
CCI Inc. has established itself as the “go-to” company of highly qualified and experienced pipeline, facility, trenchless, construction, geotechnical, and environmental specialists working together as a team to bring an integrated and complementary approach to each project.
CCI Core Values
Operate with Integrity
Service With Intention
Commitment, Collaboration, Innovation.
CCI offers an unparalleled diversity of work that will ensure the successful candidate is challenged and engaged. At CCI, we work hard to produce results for our clients and are rewarded for our Commitment, Collaboration and Innovation. CCI Inc. has been named one of the Canada’s Best Managed Companies for the twelfth (12) year in a row. Now is the best time to join our winning team!
Summary of Position
Preferably working out of the Prince George, BC or Houston, Texas Office. This role is primarily office-based but candidate must have the ability to travel to other CCI Group of Companies offices when needed. This position is responsible for providing fast and useful technical assistance on computer systems. Reporting to the IT Manager, you will answer queries on basic technical issues and offer advice to solve them in a timely manner.
Accountabilities
- Serve as the first point of contact for end users seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by clients
- Walk the client through the problem-solving process
- Direct unresolved issues to the next level of support personnel, updating tickets ensuring all information id captured
- Perform Onboard / offboard procedures for staff changes
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team
- Track and report on all IT assets including laptops, phones and tablets.
- Identify and suggest possible improvements to procedures
- Support IT with any project work or tasks
Qualifications
- Proven experience as a help desk technician or other customer service role
- Tech savvy with working knowledge of office automation products, databases and remote tools
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent understanding of the Windows OS and M365 product
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Degree/Diploma in IT, Computer Science or relevant field
- ITIL certification would be a nice to have
- 0-3 years’ experience in IT
Other Assets (Skills and Training)
- Technical writing skills.
- Any professional certifications; CompTIA A+, CCNA, MSCP, etc.
Why Join Us
- Be part of a transformative initiative that enhances project delivery success across multiple disciplines.
- Work with a dedicated team of professionals in a collaborative environment.
- Access resources and training programs to continuously advance your career.
- Contribute to projects that align with CCI’s mission of commitment, collaboration, and innovation.
Benefits
- CCI supports our employees with professional training and development opportunities and payment of professional dues.
- CCI pays for all travel and accommodation, including per-diem, while away from home
- RRSP / 401K
- Group and Life Benefits
- Health and Wellness Spending Account
Work Environment
- This position is a casual full-time role.
Engineering & Environmental Services | CCI Inc. (ccisolutions.ca)
This posting will remain open until filled.
Only short-listed candidates will be contacted. We thank all applicants for their interest.
About CCI Group of Companies
Our commitment to quality and achieving our client's goals and vision on-time and within budget creates the foundation for each and every one of our projects. A company's sucess is based on integration for efficient completion of a quality product, more strength from knowledge gained through credible work experience, more flexibility to complete any project regardless of it's size or purpose and relationship between the company, it's clients and all project stake holders for a better understanding of the task at hand. For CCI Group, integration strength and flexibility and partnering work together is the means to success.
After just a decade in business, Crystal Consulting Inc. has emerged as one of Vancouver's top drywall contractors. The family-run firm is currently working on a great deal of the city's real estate, including 17 high-rise towers.
Junior - Intermediate Service Desk Technician
Top Benefits
About the role
CCI Inc. has established itself as the “go-to” company of highly qualified and experienced pipeline, facility, trenchless, construction, geotechnical, and environmental specialists working together as a team to bring an integrated and complementary approach to each project.
CCI Core Values
Operate with Integrity
Service With Intention
Commitment, Collaboration, Innovation.
CCI offers an unparalleled diversity of work that will ensure the successful candidate is challenged and engaged. At CCI, we work hard to produce results for our clients and are rewarded for our Commitment, Collaboration and Innovation. CCI Inc. has been named one of the Canada’s Best Managed Companies for the twelfth (12) year in a row. Now is the best time to join our winning team!
Summary of Position
Preferably working out of the Prince George, BC or Houston, Texas Office. This role is primarily office-based but candidate must have the ability to travel to other CCI Group of Companies offices when needed. This position is responsible for providing fast and useful technical assistance on computer systems. Reporting to the IT Manager, you will answer queries on basic technical issues and offer advice to solve them in a timely manner.
Accountabilities
- Serve as the first point of contact for end users seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by clients
- Walk the client through the problem-solving process
- Direct unresolved issues to the next level of support personnel, updating tickets ensuring all information id captured
- Perform Onboard / offboard procedures for staff changes
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team
- Track and report on all IT assets including laptops, phones and tablets.
- Identify and suggest possible improvements to procedures
- Support IT with any project work or tasks
Qualifications
- Proven experience as a help desk technician or other customer service role
- Tech savvy with working knowledge of office automation products, databases and remote tools
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent understanding of the Windows OS and M365 product
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Degree/Diploma in IT, Computer Science or relevant field
- ITIL certification would be a nice to have
- 0-3 years’ experience in IT
Other Assets (Skills and Training)
- Technical writing skills.
- Any professional certifications; CompTIA A+, CCNA, MSCP, etc.
Why Join Us
- Be part of a transformative initiative that enhances project delivery success across multiple disciplines.
- Work with a dedicated team of professionals in a collaborative environment.
- Access resources and training programs to continuously advance your career.
- Contribute to projects that align with CCI’s mission of commitment, collaboration, and innovation.
Benefits
- CCI supports our employees with professional training and development opportunities and payment of professional dues.
- CCI pays for all travel and accommodation, including per-diem, while away from home
- RRSP / 401K
- Group and Life Benefits
- Health and Wellness Spending Account
Work Environment
- This position is a casual full-time role.
Engineering & Environmental Services | CCI Inc. (ccisolutions.ca)
This posting will remain open until filled.
Only short-listed candidates will be contacted. We thank all applicants for their interest.
About CCI Group of Companies
Our commitment to quality and achieving our client's goals and vision on-time and within budget creates the foundation for each and every one of our projects. A company's sucess is based on integration for efficient completion of a quality product, more strength from knowledge gained through credible work experience, more flexibility to complete any project regardless of it's size or purpose and relationship between the company, it's clients and all project stake holders for a better understanding of the task at hand. For CCI Group, integration strength and flexibility and partnering work together is the means to success.
After just a decade in business, Crystal Consulting Inc. has emerged as one of Vancouver's top drywall contractors. The family-run firm is currently working on a great deal of the city's real estate, including 17 high-rise towers.