Salary rate : $44,162 – Check out the YMCA’s total compensation package!

Location: Markham Centurian Office

Work Hours: 8:30 AM-4:30 PM

Employment Type: Regular Full Time Salaried

Number of Vacancies: 1

Anticipated Start Date: October 8, 2025

Deadline to Apply: September 30, 2025 by 5 pm

Be the Spark! Join our passionate team and help us to achieve great things in our community!

The Collections Agent’s objective is to ensure the collection of outstanding accounts receivable for the YMCA of Greater Toronto. The role involves assessing overdue accounts related to Health and Fitness Centers, determining reasons for outstanding balances by reviewing and verifying documentation, and coordinating with YMCA Managers when required. Responsibilities include negotiating payment arrangements with account holders, investigating and resolving issues, maintaining accurate records, and preparing reports on receivables performance. The position also applies collection strategies, identifies obstacles to effective workflows, and addresses customer inquiries or complaints with professionalism.

In this role, you will:

• Initiate contact with account holders via telephone to obtain or negotiate payment arrangements on past due accounts while maintaining quality customer service.
• Investigate, track, and attempt to resolve payment issues by facilitating problem analysis and problem solving with customers.
• Document conversations with customers and update their payments and/or payment arrangements in the computer system.
• Assist customers with questions and problems regarding account status, including reviewing payment schedules, discussing explanations for past due accounts, and clarifying payment policies.
• Create and review documentation for accounts receivable and business practices to ensure policy and procedural consistency, and direct new collection strategies.
• Prepare management reports on outstanding receivables’ performance and status.
• Manage customer inquiries and complaints regarding accounts receivable, credit, and collections matters.
• Withdraw participants with delinquent accounts from YMCA services in accordance with AR procedures.
• Identify and remove obstacles that hinder individual, team, and business performance, advise of potential issues that could impact overall business, prioritize workflows, and ensure the most cost-effective campaigns.
• Establish rapport and maintain effective relationships with staff and members.
• Perform other duties as assigned.

What you need to succeed:

• Commitment to the YMCA’s Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

You bring:

• Post-secondary education in business administration or related field, or equivalent work experience.
• A minimum of 1-2 years collections experience within a customer service environment.
• Experience developing and implementing new collection policies, procedures, and best practices at an organizational level.
• Proficient with standard computer programs, including Microsoft Office – Excel and Word; experience using ACTIVENet preferred.
• Knowledge of YMCA programs an asset.
• Ability to work in an efficient manner independently and as part of a team.
• Well-developed interpersonal and relationship-building skills; ability to establish rapport and excellent communication with media contacts, members, staff, and volunteers; excellent written communication skills.
• Ability to work flexible hours, including days, evenings, and weekends
• Commitment to diversity, equity, inclusion, and building a sense of belonging.

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, Ignite the Light*,* which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.