Front Desk & Guest Services
Top Benefits
About the role
About Us Gros Morne Inn
In the heart of Gros Morne National Park our boutique Inn overlooking Bonne
Bay provides all the amenities for a one-of-a-kind getaway. Our eco lodge
located at the foot of the Tablelands and nestled among the trees is a
one-of-a-kind retreat for those looking to relax and take in all that Gros Morne
and the local communities have to offer. We believe in looking after our
environment and reducing our energy use, waste consumption and supporting
the local communities. Treating our guests like family and paying attention to
details allows for your experience to be memorable and our staff are a big part
of that.
About You Are you looking for an exciting opportunity to provide exceptional service for
our guests and be the first impression of their holiday? Do you enjoy building
strong relationships with guests to create memorable experiences? Our ideal
candidate brings a high standard of service quality, hospitality, multitasking and
organization. If this sounds like you apply today!
Preferred Qualifications/ Experience
- Experience in hospitality is preferred
- Must be fluent in English
- Excellent computer skills
- Exceptional guest relation skills
- Love working with the public
- Upbeat, positive personality
- Demonstrate excellent organizational skills, communication skills, and
problem-solving skills
Position Responsibilities
- Checking guests in and out.
- Help guests to/from their room with their luggages as well as to/from
vehicles
- Receiving and managing reservations made online and by phone.
- Verifying guests' payment methods during check-in.
- Processing guest’s payments.
- Assigning rooms to guests and informing them of any specials offered by
the hotel. (ie happy hour, music night, pizza night)
- Organizing transport, bookings, restaurant reservation services for guests
at their request.
- Providing guests with the story of the hotel.
- Keeping abreast of attractions that may be of interest to guests. (ie TTT,
Writers Festival, Fall Fest)
- Serving as a host at conferences, and ensuring that all relevant
preparations are made for the event.
- Making & managing reservations for Taste Restaurant both online and by
phone or walk in
- Greeting & seating guests in restaurant.
- Topping up guests waters
- Helping servers when asked (ie clearing plates, making cappuccinos)
- Busing & resetting tables
- Polishing & rolling cutlery
- Polishing glassware
Terms Of Employment And Benefits
- Wage to be negotiated (based on experience)
- Full-time and part-time positions available
- Seasonal business operation
- Required to be onsite May - Oct, flexible Nov-April
- 1-year contract with possibility of extension
- Options for staff housing
- Living and working in a beautiful national park
- Staff discounts on food and drinks
LOCATION: Gros Morne Inn, Shoal Brook, Newfoundland (required).
Please email your resume to info@grosmorneinn.com
We are an equal opportunity employer.
Language
- English (Required)
- French and or German an asset
About Hospitality Newfoundland and Labrador
Hospitality Newfoundland and Labrador is a non-profit membership association that leads, supports, represents and enhances the province’s tourism industry.
Since 1983, Hospitality NL has been the voice of the provincial tourism industry. Its work on behalf of members and the industry itself has played a crucial role in developing the tourism industry into the flourishing economic driver that it is today.
Focused on advocacy, education, the adaptation of innovative technology and the promotion of a strong member network, through forward thinking and fostering the growth of its members, Hospitality NL continues to be the leader of the tourism industry in the province.
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Front Desk & Guest Services
Top Benefits
About the role
About Us Gros Morne Inn
In the heart of Gros Morne National Park our boutique Inn overlooking Bonne
Bay provides all the amenities for a one-of-a-kind getaway. Our eco lodge
located at the foot of the Tablelands and nestled among the trees is a
one-of-a-kind retreat for those looking to relax and take in all that Gros Morne
and the local communities have to offer. We believe in looking after our
environment and reducing our energy use, waste consumption and supporting
the local communities. Treating our guests like family and paying attention to
details allows for your experience to be memorable and our staff are a big part
of that.
About You Are you looking for an exciting opportunity to provide exceptional service for
our guests and be the first impression of their holiday? Do you enjoy building
strong relationships with guests to create memorable experiences? Our ideal
candidate brings a high standard of service quality, hospitality, multitasking and
organization. If this sounds like you apply today!
Preferred Qualifications/ Experience
- Experience in hospitality is preferred
- Must be fluent in English
- Excellent computer skills
- Exceptional guest relation skills
- Love working with the public
- Upbeat, positive personality
- Demonstrate excellent organizational skills, communication skills, and
problem-solving skills
Position Responsibilities
- Checking guests in and out.
- Help guests to/from their room with their luggages as well as to/from
vehicles
- Receiving and managing reservations made online and by phone.
- Verifying guests' payment methods during check-in.
- Processing guest’s payments.
- Assigning rooms to guests and informing them of any specials offered by
the hotel. (ie happy hour, music night, pizza night)
- Organizing transport, bookings, restaurant reservation services for guests
at their request.
- Providing guests with the story of the hotel.
- Keeping abreast of attractions that may be of interest to guests. (ie TTT,
Writers Festival, Fall Fest)
- Serving as a host at conferences, and ensuring that all relevant
preparations are made for the event.
- Making & managing reservations for Taste Restaurant both online and by
phone or walk in
- Greeting & seating guests in restaurant.
- Topping up guests waters
- Helping servers when asked (ie clearing plates, making cappuccinos)
- Busing & resetting tables
- Polishing & rolling cutlery
- Polishing glassware
Terms Of Employment And Benefits
- Wage to be negotiated (based on experience)
- Full-time and part-time positions available
- Seasonal business operation
- Required to be onsite May - Oct, flexible Nov-April
- 1-year contract with possibility of extension
- Options for staff housing
- Living and working in a beautiful national park
- Staff discounts on food and drinks
LOCATION: Gros Morne Inn, Shoal Brook, Newfoundland (required).
Please email your resume to info@grosmorneinn.com
We are an equal opportunity employer.
Language
- English (Required)
- French and or German an asset
About Hospitality Newfoundland and Labrador
Hospitality Newfoundland and Labrador is a non-profit membership association that leads, supports, represents and enhances the province’s tourism industry.
Since 1983, Hospitality NL has been the voice of the provincial tourism industry. Its work on behalf of members and the industry itself has played a crucial role in developing the tourism industry into the flourishing economic driver that it is today.
Focused on advocacy, education, the adaptation of innovative technology and the promotion of a strong member network, through forward thinking and fostering the growth of its members, Hospitality NL continues to be the leader of the tourism industry in the province.