Scheduler, Specialized Transit (Dispatch) (Part-Time)
Top Benefits
About the role
Position Type:
Part Time (Continuous)
Closing Date:
November 7, 2025
Salary/Wage Range:
$30.07 - $37.58
Working for the City of Burlington
A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.
We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.
Hours of Work
Up to 21 hours per week
Department
Transit
Location
This position is required to work in person at Transit Headquarters. Work location is subject to change at the discretion of the City due to operational demands.
Position Overview
This position is responsible for scheduling the Handivan (Accessible Transit Service) for people with disabilities. This service is available to registered customers who are unable to use a conventional bus.
Responsibilities
- Accepts Handivan bookings over the telephone which includes taking reservations, canceling bookings and assisting with special requests.
- Schedules passenger pick-up times.
- Determines number of vehicles needed and prepares run schedules for each driver.
- Determines if taxi service is required and schedules pick-ups with taxi company.
- Schedules dispatch returns by analyzing pre-determined schedule for driver availability.
- Keeps in contact with drivers and responds to any changes required to ensure continuity of service
- Files and maintains records in accordance with Transit policy and procedure
- Produces statistics on usage as required.
- Provides reception duties for Burlington Transit.
- Additional duties as required
Requirements
-
Applicants must possess a High School Diploma, at least 1 year experience in an office environment and 2 years of dispatching experience.
-
Effective communication, attention to detail and exceptional customer service skills are essential.
-
Previous experience in Transit administration or customer service is considered an asset.
-
Previous experience in Transit dispatch is considered an asset.
-
Important note*: It is expected that this position will work approximately 14-21 hours per week Monday to Friday. This position may be required to work Saturdays depending on the needs of the department*.
Accommodations
In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at:
if you require accommodation to ensure your equal participation in the recruitment and selection process.
Note to Applicants:
We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.
About City of Burlington, Ontario
As you look through our current job openings, remember: the grass is greener at the City of Burlington. With approximately 890 full-time and 600 part-time employees, we focus on teamwork, collaboration and investing in our co-workers. It’s no wonder our employee turnover rate is less than 7 per cent (that’s good). The City of Burlington is an award winning city, filled with award winning staff. In fact, we put the “greater” in the GTA.
As public servants, our job is to provide excellent public service and good value for taxes. Our staff know this and are proud of the work they do, because as Canada’s best mid-sized city, we’re second to none. Our staff are dedicated, caring, professional and award winning. We have excellent benefits and pension as well as flexible work arrangements such as work from home, job sharing/rotations and a compressed work week. If you want to join a forward-thinking organization, apply today. Come for the job, stay for the career. We’ve got it all.
Scheduler, Specialized Transit (Dispatch) (Part-Time)
Top Benefits
About the role
Position Type:
Part Time (Continuous)
Closing Date:
November 7, 2025
Salary/Wage Range:
$30.07 - $37.58
Working for the City of Burlington
A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.
We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.
Hours of Work
Up to 21 hours per week
Department
Transit
Location
This position is required to work in person at Transit Headquarters. Work location is subject to change at the discretion of the City due to operational demands.
Position Overview
This position is responsible for scheduling the Handivan (Accessible Transit Service) for people with disabilities. This service is available to registered customers who are unable to use a conventional bus.
Responsibilities
- Accepts Handivan bookings over the telephone which includes taking reservations, canceling bookings and assisting with special requests.
- Schedules passenger pick-up times.
- Determines number of vehicles needed and prepares run schedules for each driver.
- Determines if taxi service is required and schedules pick-ups with taxi company.
- Schedules dispatch returns by analyzing pre-determined schedule for driver availability.
- Keeps in contact with drivers and responds to any changes required to ensure continuity of service
- Files and maintains records in accordance with Transit policy and procedure
- Produces statistics on usage as required.
- Provides reception duties for Burlington Transit.
- Additional duties as required
Requirements
-
Applicants must possess a High School Diploma, at least 1 year experience in an office environment and 2 years of dispatching experience.
-
Effective communication, attention to detail and exceptional customer service skills are essential.
-
Previous experience in Transit administration or customer service is considered an asset.
-
Previous experience in Transit dispatch is considered an asset.
-
Important note*: It is expected that this position will work approximately 14-21 hours per week Monday to Friday. This position may be required to work Saturdays depending on the needs of the department*.
Accommodations
In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at:
if you require accommodation to ensure your equal participation in the recruitment and selection process.
Note to Applicants:
We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.
About City of Burlington, Ontario
As you look through our current job openings, remember: the grass is greener at the City of Burlington. With approximately 890 full-time and 600 part-time employees, we focus on teamwork, collaboration and investing in our co-workers. It’s no wonder our employee turnover rate is less than 7 per cent (that’s good). The City of Burlington is an award winning city, filled with award winning staff. In fact, we put the “greater” in the GTA.
As public servants, our job is to provide excellent public service and good value for taxes. Our staff know this and are proud of the work they do, because as Canada’s best mid-sized city, we’re second to none. Our staff are dedicated, caring, professional and award winning. We have excellent benefits and pension as well as flexible work arrangements such as work from home, job sharing/rotations and a compressed work week. If you want to join a forward-thinking organization, apply today. Come for the job, stay for the career. We’ve got it all.