Director, Patient Care Services
About the role
Our current hybrid model requires employees to work on-site three days per week. This schedule supports collaboration while offering flexibility. Please note that on-site requirements may change at any time based on operational needs.
Reporting to the Executive Director, this role provides strategic and operational leadership to deliver high-quality, patient-centered care. The Director uses data-driven decision-making and effective communication to align initiatives with organizational goals and evolving healthcare priorities.
Duties:
- Remove barriers, streamline workflows, and drive efficiency.
- Ensure trauma-informed, patient centered services align with clinical standards.
- Develop and execute long-term plans to improve outcomes, access, and equity.
- Oversee budgets, optimize allocation, and ensure financial sustainability.
- Build partnerships internally and externally to enhance care pathways and system level improvements.
- Workforce planning, recruitment, onboarding, performance and engagement.
- Align communication strategies with hospital guidelines for clarity, transparency and engagement.
- Uphold laws, regulations, and ethical standards.
- Drive organizational initiatives, innovation, and continuous improvement.
- Identify and manager operational, financial, and reputational risks.
- Coach leaders, support succession planning, and foster new growth.
- Promote collaboration with academic partners.
Qualifications:
- Master’s degree or equivalent in a health care related field.
- Successful completion of a program in long-term care home administration or management that is a minimum of 100 hours in duration of instruction time, or is enrolled in such a program and completes the program within 24 months of being hired.
- Minimum 10 years in related healthcare field, including at least 5 years in management.
- Direct experience working with clients and families in Geriatrics and Long Term Care co-design and evaluation.
- Experience working in Geriatrics and Long Term Care.
- Registration with relevant Professional Association of College.
- Knowledge of clinical service delivery, budgeting, workforce planning and performance management.
- Experience with environments and collective agreements.
- Proficient in strategic planning, program evaluation, quality improvement, and operational analytics.
- Familiarity with Clinical Informatics and digital health solutions.
- Expertise in patient and workplace safety protocols.
- Ability to navigate provincial health networks and academic health science centers.
- Strong leadership and team management skills.
- Proven leadership in managing integrated clinical operations.
- Effective communication skills.
- Strategic planning expertise.
- Strong financial acumen to oversee budgeting.
- Expertise in quality improvement.
- Demonstrated success working collaboratively within interdisciplinary and cross-functional teams in unionized environments.
- Excellent interpersonal and coaching skills.
- Ability to lead and motivate groups.
- Ability to ensure adherence to patient and workplace safety.
- English level A- is mandatory in oral expression, oral comprehension, reading comprehension and written expression. Bilingual (French/English) is preferred.
About Royal Ottawa Mental Health Centre
The Royal is one of Canada’s foremost mental health care and academic health science centres. Our mandate is simple: to get more people living with mental illness into recovery faster. The Royal combines the delivery of specialized mental health care, advocacy, research and education to transform the lives of people with complex and treatment resistant mental illness. The Royal Ottawa Foundation for Mental Health raises funds that support The Royal’s work while placing a sharp focus on awareness building through the You Know Who I Am campaign.
The Royal Ottawa Health Care Group (ROHCG) is made up of:
* The Royal Ottawa Mental Health Centre (ROMHC) - a new 188-bed state-of-the-art mental health facility located in Ottawa;
* The Brockville Mental Health Centre (BMHC) - a specialized 219-bed psychiatric facility located in Brockville;
* The University of Ottawa Institute of Mental Health Research (IMHR) - home of leading-edge multidisciplinary research programs that investigate the biological and psychological factors contributing to mental illness and innovative ways to treat mental illness;
* Royal Ottawa Place (ROP) - a 96-bed long-term residential care centre located in Ottawa; and
* The Royal Ottawa Foundation for Mental Health - the fundraising organization that supports mental health research, capital projects and equipment purchases on behalf of the Royal Ottawa Health Care Group.
Director, Patient Care Services
About the role
Our current hybrid model requires employees to work on-site three days per week. This schedule supports collaboration while offering flexibility. Please note that on-site requirements may change at any time based on operational needs.
Reporting to the Executive Director, this role provides strategic and operational leadership to deliver high-quality, patient-centered care. The Director uses data-driven decision-making and effective communication to align initiatives with organizational goals and evolving healthcare priorities.
Duties:
- Remove barriers, streamline workflows, and drive efficiency.
- Ensure trauma-informed, patient centered services align with clinical standards.
- Develop and execute long-term plans to improve outcomes, access, and equity.
- Oversee budgets, optimize allocation, and ensure financial sustainability.
- Build partnerships internally and externally to enhance care pathways and system level improvements.
- Workforce planning, recruitment, onboarding, performance and engagement.
- Align communication strategies with hospital guidelines for clarity, transparency and engagement.
- Uphold laws, regulations, and ethical standards.
- Drive organizational initiatives, innovation, and continuous improvement.
- Identify and manager operational, financial, and reputational risks.
- Coach leaders, support succession planning, and foster new growth.
- Promote collaboration with academic partners.
Qualifications:
- Master’s degree or equivalent in a health care related field.
- Successful completion of a program in long-term care home administration or management that is a minimum of 100 hours in duration of instruction time, or is enrolled in such a program and completes the program within 24 months of being hired.
- Minimum 10 years in related healthcare field, including at least 5 years in management.
- Direct experience working with clients and families in Geriatrics and Long Term Care co-design and evaluation.
- Experience working in Geriatrics and Long Term Care.
- Registration with relevant Professional Association of College.
- Knowledge of clinical service delivery, budgeting, workforce planning and performance management.
- Experience with environments and collective agreements.
- Proficient in strategic planning, program evaluation, quality improvement, and operational analytics.
- Familiarity with Clinical Informatics and digital health solutions.
- Expertise in patient and workplace safety protocols.
- Ability to navigate provincial health networks and academic health science centers.
- Strong leadership and team management skills.
- Proven leadership in managing integrated clinical operations.
- Effective communication skills.
- Strategic planning expertise.
- Strong financial acumen to oversee budgeting.
- Expertise in quality improvement.
- Demonstrated success working collaboratively within interdisciplinary and cross-functional teams in unionized environments.
- Excellent interpersonal and coaching skills.
- Ability to lead and motivate groups.
- Ability to ensure adherence to patient and workplace safety.
- English level A- is mandatory in oral expression, oral comprehension, reading comprehension and written expression. Bilingual (French/English) is preferred.
About Royal Ottawa Mental Health Centre
The Royal is one of Canada’s foremost mental health care and academic health science centres. Our mandate is simple: to get more people living with mental illness into recovery faster. The Royal combines the delivery of specialized mental health care, advocacy, research and education to transform the lives of people with complex and treatment resistant mental illness. The Royal Ottawa Foundation for Mental Health raises funds that support The Royal’s work while placing a sharp focus on awareness building through the You Know Who I Am campaign.
The Royal Ottawa Health Care Group (ROHCG) is made up of:
* The Royal Ottawa Mental Health Centre (ROMHC) - a new 188-bed state-of-the-art mental health facility located in Ottawa;
* The Brockville Mental Health Centre (BMHC) - a specialized 219-bed psychiatric facility located in Brockville;
* The University of Ottawa Institute of Mental Health Research (IMHR) - home of leading-edge multidisciplinary research programs that investigate the biological and psychological factors contributing to mental illness and innovative ways to treat mental illness;
* Royal Ottawa Place (ROP) - a 96-bed long-term residential care centre located in Ottawa; and
* The Royal Ottawa Foundation for Mental Health - the fundraising organization that supports mental health research, capital projects and equipment purchases on behalf of the Royal Ottawa Health Care Group.