Bilingual Field Investigator, Life & Health Claims
Top Benefits
About the role
Job Description
What is the opportunity?
The Bilingual Field Investigator is responsible for conducting timely and thorough, objective investigations for the Life & Health Claims Department. They will actively support and collaborate with our Corporate Investigative Services Team and the Life & Health Claims Team to mitigate and prevent fraud. They play a critical role in protecting the integrity of claims process, mitigating fraud risk, and ensuring compliance with regulatory and company policies and procedures
What will you do?
- Conduct in-person or on-site interviews, complete site visits, arrange surveillance and background checks as necessary
- Gather, verify, and analyze information from claimants, healthcare providers, employers, witnesses, and other relevant parties to identify potential fraud indicators in claim files.
- Assess the authenticity of claims documents, including medical records, death certificates, employment records
- Prepare clear, concise, and factual investigative reports
- Produce regular fraud reporting to senior leadership team
- Act as a liaison between our Life & Health Claims department & our Corporate Investigative Services team
What will you need to succeed?
Must have:
- Extensive experience in claims adjudication
- Knowledge of Life and Health insurance products across various business lines (Disability, Life, Specialty)
- Experience conducting investigations and interviews, site inspections and gathering evidence
- University and/or post-graduate degree
- Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
- High level of written skills required (French and English)
- Valid unrestricted Driver’s License
Nice to have:
- Industry designations
- Experience in gathering and preserving evidence, and presenting the evidence before the court
What's in it for you?
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- RBCI software tools to boost your productivity
RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.
Job Skills
Commercial Laws, Decision Making, Equal Employment Opportunity Law, Fraud Management, Fraud Monitoring, Fraud Prevention, Fraud Risk Management, Investigation Techniques, Investigative Interviewing, Legal Practices, Long Term Planning, Management Reporting, Quality Orientation, Surveillance, Waterfall Model
Additional Job Details
Address:
1 PLACE VILLE MARIE:MONTRÉAL
City:
Montréal
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-08-08
Application Deadline:
2025-09-30
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Bilingual Field Investigator, Life & Health Claims
Top Benefits
About the role
Job Description
What is the opportunity?
The Bilingual Field Investigator is responsible for conducting timely and thorough, objective investigations for the Life & Health Claims Department. They will actively support and collaborate with our Corporate Investigative Services Team and the Life & Health Claims Team to mitigate and prevent fraud. They play a critical role in protecting the integrity of claims process, mitigating fraud risk, and ensuring compliance with regulatory and company policies and procedures
What will you do?
- Conduct in-person or on-site interviews, complete site visits, arrange surveillance and background checks as necessary
- Gather, verify, and analyze information from claimants, healthcare providers, employers, witnesses, and other relevant parties to identify potential fraud indicators in claim files.
- Assess the authenticity of claims documents, including medical records, death certificates, employment records
- Prepare clear, concise, and factual investigative reports
- Produce regular fraud reporting to senior leadership team
- Act as a liaison between our Life & Health Claims department & our Corporate Investigative Services team
What will you need to succeed?
Must have:
- Extensive experience in claims adjudication
- Knowledge of Life and Health insurance products across various business lines (Disability, Life, Specialty)
- Experience conducting investigations and interviews, site inspections and gathering evidence
- University and/or post-graduate degree
- Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
- High level of written skills required (French and English)
- Valid unrestricted Driver’s License
Nice to have:
- Industry designations
- Experience in gathering and preserving evidence, and presenting the evidence before the court
What's in it for you?
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- RBCI software tools to boost your productivity
RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.
Job Skills
Commercial Laws, Decision Making, Equal Employment Opportunity Law, Fraud Management, Fraud Monitoring, Fraud Prevention, Fraud Risk Management, Investigation Techniques, Investigative Interviewing, Legal Practices, Long Term Planning, Management Reporting, Quality Orientation, Surveillance, Waterfall Model
Additional Job Details
Address:
1 PLACE VILLE MARIE:MONTRÉAL
City:
Montréal
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-08-08
Application Deadline:
2025-09-30
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.