Top Benefits
About the role
A unique administrative customer service role with an incentive!
Reporting to the Branch Manager you are the first point of customer contact at the Abell Pest Control Mississauga Branch, handling inbound calls with the objective of securing the sale and scheduling the service.
This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.
We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding!
MAJOR RESPONSIBLITIES:
-
Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.
-
Ensures Route Managers data entry work is completed; Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions
-
Prepares bank deposit for cheques received and credit card payments; Follows up with Head Office
-
Solves residential account issues
-
Manages customer files; Ensures filing is current
-
Schedules Route Managers one-time work and home services; Ensures follow up calls are complete to guarantee customer satisfaction
-
Ensures month end is completed
-
Checks missing tag reports
-
Orders office supplies
-
Assumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures)
-
Offers support to Branch staff as directed by his/her Manager
WHAT WE OFFER:
-
Competitive base salary
-
Commission on residential sales
-
People-first culture
-
Opportunities for advancement
SKILLS AND EXPERIENCE:
- One or more years of customer service-related experience
- Written and verbal communication, interpersonal and support skills
- Able to use all related hardware and software
- Inside sales experience an asset
- Strong organizational skills
- Team player
- Strong attention to detail and high level of accuracy
#HP
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About Abell Pest Control
Who We Are
Abell Pest Control is a family owned Canadian company dedicated to providing effective, professional and courteous service in pest management. Abell is proud to announce its 90th year of providing quality pest control services to North America. Started in 1924 with one office, Abell now employs several hundred people with branch offices across Canada and the United States.
Our mission is: To provide our clients with the highest level of pest control service in a cost-effective manner that minimizes risk potential and delivers the highest level of customer service. You will always receive quality service, staff expertise, image protection and return on your investment. Our success is your success!
Abell's Quality Policy Abell Pest Control is committed to providing the highest quality pest control and other related services to industry, government and homeowners. At all times, our people will demonstrate that serving the client's requirements is our number one priority.
Our Technical Advantage - Innovation and Growth Abell has invested millions to provide you this one-of-a kind platform. Imagine having complete facility mapping with on-line records and reporting showing you have the most comprehensive pest program possible with our Electronic Site Management (ESM) Program. Or use Abell's On-Site Instant Reporting program to receive instant alerts from any of your facilities when there's a critical problem.
Top Benefits
About the role
A unique administrative customer service role with an incentive!
Reporting to the Branch Manager you are the first point of customer contact at the Abell Pest Control Mississauga Branch, handling inbound calls with the objective of securing the sale and scheduling the service.
This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.
We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding!
MAJOR RESPONSIBLITIES:
-
Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.
-
Ensures Route Managers data entry work is completed; Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions
-
Prepares bank deposit for cheques received and credit card payments; Follows up with Head Office
-
Solves residential account issues
-
Manages customer files; Ensures filing is current
-
Schedules Route Managers one-time work and home services; Ensures follow up calls are complete to guarantee customer satisfaction
-
Ensures month end is completed
-
Checks missing tag reports
-
Orders office supplies
-
Assumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures)
-
Offers support to Branch staff as directed by his/her Manager
WHAT WE OFFER:
-
Competitive base salary
-
Commission on residential sales
-
People-first culture
-
Opportunities for advancement
SKILLS AND EXPERIENCE:
- One or more years of customer service-related experience
- Written and verbal communication, interpersonal and support skills
- Able to use all related hardware and software
- Inside sales experience an asset
- Strong organizational skills
- Team player
- Strong attention to detail and high level of accuracy
#HP
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About Abell Pest Control
Who We Are
Abell Pest Control is a family owned Canadian company dedicated to providing effective, professional and courteous service in pest management. Abell is proud to announce its 90th year of providing quality pest control services to North America. Started in 1924 with one office, Abell now employs several hundred people with branch offices across Canada and the United States.
Our mission is: To provide our clients with the highest level of pest control service in a cost-effective manner that minimizes risk potential and delivers the highest level of customer service. You will always receive quality service, staff expertise, image protection and return on your investment. Our success is your success!
Abell's Quality Policy Abell Pest Control is committed to providing the highest quality pest control and other related services to industry, government and homeowners. At all times, our people will demonstrate that serving the client's requirements is our number one priority.
Our Technical Advantage - Innovation and Growth Abell has invested millions to provide you this one-of-a kind platform. Imagine having complete facility mapping with on-line records and reporting showing you have the most comprehensive pest program possible with our Electronic Site Management (ESM) Program. Or use Abell's On-Site Instant Reporting program to receive instant alerts from any of your facilities when there's a critical problem.