About SickKids

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

Position Description

As a Patient Information Clerk, you will frequently be the first point of contact when patients and families arrive to the department. You will provide service in a customer-focused manner. You will facilitate the delivery of patient care by providing a high level of support and assistance to patient cluster staff and patients/families. You will also support the operation of the team/department by providing clerical and administrative functions in a proactive, organized manner.

Here's What You'll Get To Do

• Hours of work : 8am to 4pm, Monday to Friday
• Greet and orient patients and their families to 6C Ambulatory Neurosciences & Neurophysiology
• Check In ' For Neurology, Neurophysiology, and Neurosurgery patients (with HEDI and MyChart)
• MyChart Self-Registered/eChecked-in Patients ' To ask the Travel and Infection screening questions
• Schedule and coordinate appointments; Reschedule appointments as necessary and inform necessary people of these changes
• Notify patients/families of any updates or changes to their appointments
• Coordinate unit administrative functions to ensure efficient operation of the unit, within scope of authority
• Monitoring clinic incoming Faxes/outgoing Faxing Rx
• Maintain an efficient and tidy work environment
• Answer phone calls and respond to requests for information from families and healthcare staff
• Facilitate communication flow via telephone, paging, and computer access
• Perform other duties as assigned

Here's What You'll Need

Essential Requirements

• Diploma from a recognized Medical Administration program
• Medical Terminology certificate
• Previous clerical experience in a hospital/medical environment
• Experience with patient registration systems is required (EPIC)
• Basic proficiency with computers (i.e. word processing)
• Strong communication, interpersonal and organizational skills
• Demonstrated problem solving abilities
• Ability to be self-directed, to be flexible and to take initiative
• Attention to detail and efficient time management
• Strong customer service orientation
• Demonstrates commitment and actions in advancing equity, diversity and inclusion objectives

Asset

• EPIC training and patient registration experience are assets

Here's What You'll Love

• This position is eligible for employee benefits coverage including but not limited to; health, dental and life insurance. The full benefits package will be discussed at the time of offer.
• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
• A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.
• For more on why you'll love working at SickKids, visit our careers site.

Employment Type: Permanent 1.00 FTE, Full-time with benefits

#LI-DNI

Our Commitment to Diversity

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

Accessibility & Accommodation

If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

How To Apply

Technical difficulties? Email ask.hr@sickkids.ca with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.