Job Summary

We are seeking a Senior DevOps Engineer with 6 to 10 years of experience to join our dynamic team. The ideal candidate will have expertise in ServiceNow ITSM Psft- Change Management and deployment processes. This role involves working in a hybrid model focusing on AWS and Azure DevOps tools to streamline operations and enhance efficiency. The position is based on a day shift schedule with no travel requirements.

In this role, you will

• Ensures integrity and efficiency of deployment activities into the PAT and PROD environments
• Collaborate with TS ITS Vendors and External Teams to complete the System Implementation Plan (SIP) and Master Event Schedule (MES) for PAT and PROD deployments
• Continuous review of the MES with key stakeholders to ensure accuracy and best practices of the deployment activities are met and any risk is mitigated
• Manage ServiceNow change request creation to ensure accuracy and lead times are met
• Navigate the Change Management process to ensure the change requests are approved in a timely fashion
• Provide timely and detailed status updates on the deployment activities in PAT and PROD as they progress (including different levels of management as required).
• Assist in escalating issues that are impacting deployment activities

What you’ll need to succeed (required skills)

• Possess strong expertise in ServiceNow ITSM and Psft Change Management.
• Demonstrate proficiency in AWS and Azure DevOps tools.
• Have a solid understanding of deployment processes and CI/CD pipelines.
• Exhibit excellent problem-solving skills and attention to detail.
• Show ability to work effectively in a hybrid work model.
• Display strong communication and collaboration skills.
• Maintain a proactive approach to learning and adapting to new technologies.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Working arrangements

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client office at Toronto, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.