Company Description

UHN is Canada's No. 1 hospital and the world's No. 1 publicly funded hospital. With 10 sites and more than 20,000 members of TeamUHN, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education at UHN and West Park Healthcare Centre. As Canada's top research hospital, the scope of research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.

The UHN Connected Care team is focused on changing the way care is delivered and experienced. We are known for our ability to deliver scalable and sustainable solutions to complex health challenges. We continue to look to the future to see where healthcare needs to go, seeking solutions within and beyond digital health to enable what we want to do.

Today, we break down barriers to change and connect people who want to solve these problems, bringing policy makers, funders, thought leaders, clinicians and patients to the table to build solutions together. Working with our partners to bring life to great ideas, we use these ideas to create change through sustainable, shareable practices.

Job Description

Union: Non-Union

Department: UHN Connected Care

Site: Toronto Western Hospital

Reports to: Senior Director, UHN Connected Care and Director, NORC Innovation Centre

Hours: 37.5 hours per week

Status: Temporary Full-time (18-month contract) contingent on continued funding

Closing Date: October 29, 2025

The Senior Project Manager, Clinical Operations position reports to the Senior Director, UHN Connected Care and Director, NORC Innovation Centre and will focus initially on the development and implementation of integrated clinical pathways and new models of care at the UHN NORC Innovation Centre. The NORC Innovation Centre is advancing a new model of integrated health and social care in naturally occurring retirement communities (NORC), and to develop community-led solutions that provide new options for aging in place with dignity and choice.

We are collaborating with healthcare providers and system administrators from partner organizations to improve patient transitions from UHN into the community. Our goal is to improve patient satisfaction and their overall health outcomes by following the patient throughout their journey.

This role will be responsible for managing multiple concurrent initiatives that are complex and span across the continuum of care locally at UHN, regionally and/or provincially. It also involves working with multiple organizations and engaging different levels of leadership across the healthcare sector. Critical to this role is the ability to apply a health system lens to bring multiple sectors together to design and implement an integrated system of care enabled by digital health.

JOB RESPONSIBILITIES:

• Assume overall end-to-end ownership of multiple projects throughout project life cycle within a multi-disciplinary team environment including monitoring the deliverables of each team to ensure milestone and on-budget completion

• Maintain a strong focus on change management and communications across the multiple stakeholders with an emphasis on customer service

• Regularly interface with project sponsors and stakeholders at various levels to build and maintain strong relationships for successful project and program delivery

• Develop, implement, manage and review short and long-term plans in alignment with program goals and objectives

• Mobilize a team with the right mix of talent and skills to execute on plans; guide team and remediate plan as needed

• Regularly monitor stakeholder engagement and report on implementation progress, risks and issues to Director on a regular basis and identify strategies to minimize/resolve

• Manage aspects of human resources including recruitment, staff growth/development, performance, project allocation, promotions, and issues/concerns raised by staff; consult with HR Department and Director

• Maintain program budget and collaborate regularly with finance team and project budget leads; take remedial action to attain budget targets in consultation with Director

• Contribute to portfolio business development opportunities by conducting regular industry scans, participating in local/regional/provincial tables, preparing, pitching and negotiating proposals with various stakeholders

• Manage procurement of goods and services, vendor contract, relationships and delivery

Qualifications

• Undergraduate Degree required in Health Informatics, Computer Science, Industrial Engineering, Business or related field; Master’s degree in Healthcare Administration, Business Administration or related field is preferred

• Minimum 6 -10 years Healthcare Project and Management experience

• Project Management Professional (PMP) designation and Change Management Certification are assets

• Demonstrated track record of successfully delivering large, complex projects, preferably in a public-sector environment with multiple stakeholders is preferred

• Demonstrated ability to integrate both project and change management methodologies effectively

• Demonstrated experience and competence in community health and social care management is preferred

• Demonstrated recent comprehensive knowledge of community resources and health care delivery systems in acute and community settings is preferred

• Ability to communicate effectively with senior management from both internal and external healthcare organizations, and project stakeholders

• Excellent ability to anticipate and analyze risks and issues, explore alternatives, develop appropriate recommendations with project team, subject matter experts and present approach to senior leadership

• Ability to independently manage multiple projects, prioritize multiple conflicting priorities

• Excellent interpersonal and client relationship skills

• Supervisory or managerial experience

• Able to perform in multiple roles which contribute to project, operational or strategic goals/initiatives

• Strong tactical and good critical strategic thinking

• Proven ability to adapt to a fast-paced, dynamic environment

• Experience leading vendor management and contract negotiations

• Strong presentation, writing, and/or training skills

• Excellent team building skills, listening, coaching, group facilitation and conflict resolution skills

• Proficient use of computer, software, and peripheral equipment, i.e., Windows, MS Office, MS Mail/Outlook, MS Project

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Vaccines are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.