About the role
Key Holder
Job Description
Department: Retail
Reports to: Store Manager
Supervisory Responsibility: Sales Associates
Position Overview
The Key Holder is responsible for supporting Store Management as a sales driver through supporting aspects of the overall store functioning; specifically facilitating an exceptional customer experience, coaching a high energy sales team and operational excellence, assisting in the sales process, resulting in maximized sales. Their job includes promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies.
Key Responsibilities
-
Store Opening & Closing
-
Open and close the store according to company procedures.
-
Ensure all security systems are activated and operational.
-
Team Development & Supervision
-
On-boarding*:* Embrace new and promoted employees within the team and promote accelerated productivity.
-
Training*:* Provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance.
-
Evaluating*: U*se performance tools to provide regular feedback to staff and support their professional growth.
-
Great Fun Atmosphere*:* Foster a positive and motivating work environment, encouraging teamwork and open communication.
-
Customer Service Leadership
-
Lead By Example: Demonstrate exceptional customer service and ensure all team members follow suit
-
Resolve Issues: Handle complex customer service situations efficiently and escalate issues when
-
Foster Loyalty: Leverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering GEOX@Home where necessary.
-
Sales & Store Operations
-
Assist in achieving sales targets by actively promoting products and up-selling.
-
Ensure merchandise is well-stocked, organized, and displayed according to company standards.
-
Assist with inventory counts and restocking shelves.
-
Ensure accurate record-keeping of inventory movements.
-
Maintain store cleanliness and organization.
-
Report any maintenance or security issues to higher management.
-
Handle cash register operations, including processing transactions, returns, and exchanges.
-
Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration Maintain all areas of the store such as stockrooms, cash desks, communication boards and operational
-
Communication:
-
Read current and relevant information on staff communication boards
-
Effective email management to share relevant corporate and store information with the store team
-
Participate in management and store meetings to align on sales and operational objectives and achieve budgets
POSITION REQUIREMENTS
Education:
High School or College Degree or commensurate retail experience
Previous Experience
Minimum 2 years’ experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear)
Required Skills & Attributes
Communication skills – Clear and effective communication skills with team members and customers.
Leadership skills – Ability to lead, motivate and influence team members to achieve sales and service goals.
Customer Focus– Strong commitment to providing excellent customer service.
Strong computer and system skills – Proficiency in Microsoft Excel and POS system
Organizational skills – Ability to manage multiple tasks efficiently and prioritize effectively.
KEY COMPETENCIES
PHYSICAL WORKING CONDITIONS
Passion
Customer Service Focus
Accountability
Leadership
Teamwork
Adaptability
Communication
Continuous Learning
-
The physical environment of this position requires the employee to work mainly indoors
-
Be able to stand, walk, bend, crouch, and reach for extended periods of time
-
Climb ladders in order to retrieve products on top shelves
-
Lift merchandise up to 30 lbs. and move fixtures throughout the store
NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the company.
7QjGVboaTx
About GEOX
To create something outstanding we sometimes need to break with tradition and common thinking. GEOX was born thanks to an unconventional idea of Mario Moretti Polegato, who cut holes in his rubber-soled shoes with a Swiss Army knife to relieve his overheated feet when walking through the Nevada desert. This brilliant idea was improved, tested and patented, but the idea of the "shoe that breathes" was not backed by footwear producers. Instead of abandoning his idea, Polegato founded an independent company in the 1990s. In a few years, it became leader in Italy and one of the major world companies in the lifestyle-casual footwear market. Today, as an international group that has registered over 60 patents, GEOX produces footwear, clothing and accessories. The wide range of Geox products, intended to meet the needs of the entire family, matches a strong technological content based on wellbeing and comfort, with contemporary style.
A volte per creare qualcosa di straordinario bisogna rompere con le tradizioni e con il pensiero comune. È così che è nata GEOX: da un'idea fuori dagli schemi di Mario Moretti Polegato, che per alleviare il surriscaldamento dei piedi durante una passeggiata nel deserto del Nevada, ha letteralmente bucato la suola delle scarpe che indossava con un coltellino svizzero. Questa geniale intuizione è stata poi migliorata, testata e brevettata, ma l'idea della "scarpa che respira" non ha trovato sostenitori nel mondo dei produttori calzaturieri. Polegato non si è però dato per vinto e ha creato un'azienda indipendente, che in pochi anni è diventata leader in Italia e tra le prime al mondo nel settore delle calzature lifestyle-casual. Oggi, come gruppo internazionale depositario di oltre 60 brevetti, GEOX produce calzature, abbigliamento e accessori. Ogni prodotto delle collezioni Geox, tese a soddisfare le esigenze di tutta la famiglia, coniuga uno spiccato contenuto tecnologico con lo stile contemporaneo.
About the role
Key Holder
Job Description
Department: Retail
Reports to: Store Manager
Supervisory Responsibility: Sales Associates
Position Overview
The Key Holder is responsible for supporting Store Management as a sales driver through supporting aspects of the overall store functioning; specifically facilitating an exceptional customer experience, coaching a high energy sales team and operational excellence, assisting in the sales process, resulting in maximized sales. Their job includes promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies.
Key Responsibilities
-
Store Opening & Closing
-
Open and close the store according to company procedures.
-
Ensure all security systems are activated and operational.
-
Team Development & Supervision
-
On-boarding*:* Embrace new and promoted employees within the team and promote accelerated productivity.
-
Training*:* Provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance.
-
Evaluating*: U*se performance tools to provide regular feedback to staff and support their professional growth.
-
Great Fun Atmosphere*:* Foster a positive and motivating work environment, encouraging teamwork and open communication.
-
Customer Service Leadership
-
Lead By Example: Demonstrate exceptional customer service and ensure all team members follow suit
-
Resolve Issues: Handle complex customer service situations efficiently and escalate issues when
-
Foster Loyalty: Leverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering GEOX@Home where necessary.
-
Sales & Store Operations
-
Assist in achieving sales targets by actively promoting products and up-selling.
-
Ensure merchandise is well-stocked, organized, and displayed according to company standards.
-
Assist with inventory counts and restocking shelves.
-
Ensure accurate record-keeping of inventory movements.
-
Maintain store cleanliness and organization.
-
Report any maintenance or security issues to higher management.
-
Handle cash register operations, including processing transactions, returns, and exchanges.
-
Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration Maintain all areas of the store such as stockrooms, cash desks, communication boards and operational
-
Communication:
-
Read current and relevant information on staff communication boards
-
Effective email management to share relevant corporate and store information with the store team
-
Participate in management and store meetings to align on sales and operational objectives and achieve budgets
POSITION REQUIREMENTS
Education:
High School or College Degree or commensurate retail experience
Previous Experience
Minimum 2 years’ experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear)
Required Skills & Attributes
Communication skills – Clear and effective communication skills with team members and customers.
Leadership skills – Ability to lead, motivate and influence team members to achieve sales and service goals.
Customer Focus– Strong commitment to providing excellent customer service.
Strong computer and system skills – Proficiency in Microsoft Excel and POS system
Organizational skills – Ability to manage multiple tasks efficiently and prioritize effectively.
KEY COMPETENCIES
PHYSICAL WORKING CONDITIONS
Passion
Customer Service Focus
Accountability
Leadership
Teamwork
Adaptability
Communication
Continuous Learning
-
The physical environment of this position requires the employee to work mainly indoors
-
Be able to stand, walk, bend, crouch, and reach for extended periods of time
-
Climb ladders in order to retrieve products on top shelves
-
Lift merchandise up to 30 lbs. and move fixtures throughout the store
NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the company.
7QjGVboaTx
About GEOX
To create something outstanding we sometimes need to break with tradition and common thinking. GEOX was born thanks to an unconventional idea of Mario Moretti Polegato, who cut holes in his rubber-soled shoes with a Swiss Army knife to relieve his overheated feet when walking through the Nevada desert. This brilliant idea was improved, tested and patented, but the idea of the "shoe that breathes" was not backed by footwear producers. Instead of abandoning his idea, Polegato founded an independent company in the 1990s. In a few years, it became leader in Italy and one of the major world companies in the lifestyle-casual footwear market. Today, as an international group that has registered over 60 patents, GEOX produces footwear, clothing and accessories. The wide range of Geox products, intended to meet the needs of the entire family, matches a strong technological content based on wellbeing and comfort, with contemporary style.
A volte per creare qualcosa di straordinario bisogna rompere con le tradizioni e con il pensiero comune. È così che è nata GEOX: da un'idea fuori dagli schemi di Mario Moretti Polegato, che per alleviare il surriscaldamento dei piedi durante una passeggiata nel deserto del Nevada, ha letteralmente bucato la suola delle scarpe che indossava con un coltellino svizzero. Questa geniale intuizione è stata poi migliorata, testata e brevettata, ma l'idea della "scarpa che respira" non ha trovato sostenitori nel mondo dei produttori calzaturieri. Polegato non si è però dato per vinto e ha creato un'azienda indipendente, che in pochi anni è diventata leader in Italia e tra le prime al mondo nel settore delle calzature lifestyle-casual. Oggi, come gruppo internazionale depositario di oltre 60 brevetti, GEOX produce calzature, abbigliamento e accessori. Ogni prodotto delle collezioni Geox, tese a soddisfare le esigenze di tutta la famiglia, coniuga uno spiccato contenuto tecnologico con lo stile contemporaneo.